- Change business_vertical from FINANCE_INSURANCE_BANKING to PROFESSIONAL_SERVICES
- Fix broken internal issue links (GRO-106, GRO-981) to plain text
- Add owner stamp alongside last-updated date
- Fix phone placeholder in SQL and API example to use +1XXXXXXXXXX
- Add trailing newline to both runbook files
Co-Authored-By: Paperclip <noreply@paperclip.ing>