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docs(UAT_PLAYBOOK): add §4.20 Staff Messages test cases #409

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groombook-engineer[bot] merged 1 commits from fleaflicker/add-staff-messages-uat-playbook into dev 2026-05-14 16:45:02 +00:00
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@@ -217,6 +217,17 @@ GroomBook is an open-source, self-hostable pet grooming business management & CR
| TC-APP-4.19.3 | Empty states | 1. Navigate to pages with no data (empty calendar, no clients)<br>2. Verify UI | Helpful empty state message with call-to-action displayed |
| TC-APP-4.19.4 | Network error handling | 1. Disable network in DevTools<br>2. Attempt actions that require API calls<br>3. Re-enable network | Appropriate error message shown, app recovers when network restored |
### 4.20 Staff Messages
| # | Scenario | Steps | Expected |
|---|----------|-------|----------|
| TC-APP-4.20.1 | Staff messages inbox loads | 1. Log in as Staff<br>2. Navigate to Messages | Conversation list renders with client phone and last message preview |
| TC-APP-4.20.2 | Open conversation | 1. Select a conversation from the list | Full message thread loads chronologically |
| TC-APP-4.20.3 | Send message | 1. Type a reply and submit | Message appears in thread; POST /api/conversations/:id/messages succeeds |
| TC-APP-4.20.4 | Empty state | 1. Log in as Staff with no conversations | Empty state shown; no crash |
| TC-APP-4.20.5 | Unread indicator | 1. Client sends a new message | Thread marked unread until staff views it |
| TC-APP-4.20.6 | Cross-tenant isolation | 1. Staff from Business A attempts to read Business B conversations | 403 or empty response returned |
## 5. Pass/Fail Criteria
**Pass:** All test cases execute without errors. Expected results match actual results. No regressions are observed. All functionality works as documented.