docs: update README with current feature set and positioning #127
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# Groom Book
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Open source, self-hostable pet grooming business management and customer relationship platform.
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**Built for groomers, not corporations.** Open source scheduling and client management — purpose-built for independent pet groomers.
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## Features
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- **Appointment scheduling** — calendar management for single or multiple groomers
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- **Client & pet records** — detailed profiles with grooming history and preferences
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- **iCal calendar feed** — push appointments to Google Calendar or Apple Calendar
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- **Waitlist system** — automatically fill cancelled slots to reduce no-show revenue loss
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- **Quick-find client/pet search** — instant lookup of client and pet records at the counter
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- **Client & pet records** — detailed profiles with grooming history, breed data, and preferences
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- **Appointment notes** — per-visit notes so you never lose context on a regular
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- **Customer portal** — clients confirm or cancel appointments without calling the shop
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- **Service management** — pricing, duration, and service catalog
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- **Online booking portal** — customer-facing self-service booking
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- **POS & invoicing** — payments, tips, and receipt generation
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- **Automated reminders** — SMS and email notifications
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- **RBAC** — role-appropriate access for front desk, groomers, and owners
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- **Reporting dashboard** — revenue, utilization, and trend analytics
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- **Staff impersonation** — managers can view the customer portal as any client, with full audit logging and session controls
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- **PWA** — installable on mobile devices, works offline
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