fix(GRO-2342): portal waitlist card populates service {id, name}

Cosmetic follow-up to GRO-2319 (Phase 4 review by CTO). The synthetic
waitlist card on GET /portal/appointments returned service: {id} only,
so the portal fell back to the literal 'Service' label. CMPO spec did
not call for a service name on the waitlist card, but populating the
real name is non-urgent and closes the cosmetic gap.

- src/routes/portal.ts: include a services SELECT (in addition to
  pets and staff) covering both appointment and waitlist serviceIds.
  serviceMap feeds a service.name lookup. The synthetic waitlist
  card's service object is now {id, name} — same shape the
  appointments join returns — so the portal renders the real name.
  The appointments join also gains a name (consistent shape, no
  regression for the existing path).
- src/__tests__/portal.test.ts: mock the services table and assert
  service: {id, name} on both the synthetic waitlist card and the
  appointment card.
- UAT_PLAYBOOK.md: TC-API-8.20 covering the waitlist card service
  name (TC-API-8.19 retained verbatim for the original GRO-2319
  surfacing contract).

Co-Authored-By: Paperclip <noreply@paperclip.ing>

.ci-trigger

@@ -1 +1 @@
-GRO-1757+GRO-1764 CI trigger 2026-05-26
+GRO-1757 direct push CI trigger - 2026-05-26T00:15:41Z

.gitea/workflows/ci.yml

@@ -2,9 +2,9 @@ name: CI
 
 on:
   push:
-    branches: [main, dev]
+    branches: [main, dev, uat]
   pull_request:
-    branches: [main, dev]
+    branches: [main, dev, uat]
   workflow_dispatch:
     inputs:
       ref:
@@ -32,10 +32,12 @@ jobs:
         run: pnpm install --frozen-lockfile
 
       - name: Typecheck
-        run: pnpm --filter @groombook/api typecheck
+        run: |
+          pnpm run typecheck
+          pnpm --filter @groombook/db typecheck
 
       - name: Lint
-        run: pnpm --filter @groombook/api lint
+        run: pnpm run lint
 
   test:
     name: Test
@@ -56,7 +58,7 @@ jobs:
         run: pnpm install --frozen-lockfile
 
       - name: Run tests
-        run: pnpm --filter @groombook/api test
+        run: pnpm run test
 
   docker:
     name: Build & Push Docker Images
@@ -96,7 +98,6 @@ jobs:
           file: Dockerfile
           target: runner
           push: true
-          provenance: false
           tags: |
             git.farh.net/groombook/api:${{ steps.version.outputs.tag }}
             ${{ github.ref == 'refs/heads/main' && 'git.farh.net/groombook/api:latest' || '' }}
@@ -111,13 +112,23 @@ jobs:
           file: Dockerfile
           target: migrate
           push: true
-          provenance: false
           tags: |
             git.farh.net/groombook/migrate:${{ steps.version.outputs.tag }}
             ${{ github.ref == 'refs/heads/main' && 'git.farh.net/groombook/migrate:latest' || '' }}
           cache-from: type=registry,ref=git.farh.net/groombook/cache:migrate
           cache-to: type=registry,ref=git.farh.net/groombook/cache:migrate,mode=max
 
+      - name: Smoke test migrate image (blackhole npmjs.org)
+        run: |
+          set -euo pipefail
+          IMAGE="git.farh.net/groombook/migrate:${{ steps.version.outputs.tag }}"
+          docker pull "$IMAGE"
+          docker run --rm \
+            --add-host registry.npmjs.org:127.0.0.1 \
+            --entrypoint="" \
+            "$IMAGE" \
+            pnpm --version
+
       - name: Build and push Seed image
         uses: docker/build-push-action@v6
         with:
@@ -126,7 +137,6 @@ jobs:
           file: Dockerfile
           target: seed
           push: true
-          provenance: false
           tags: |
             git.farh.net/groombook/seed:${{ steps.version.outputs.tag }}
             ${{ github.ref == 'refs/heads/main' && 'git.farh.net/groombook/seed:latest' || '' }}
@@ -141,9 +151,37 @@ jobs:
           file: Dockerfile
           target: reset
           push: true
-          provenance: false
           tags: |
             git.farh.net/groombook/reset:${{ steps.version.outputs.tag }}
             ${{ github.ref == 'refs/heads/main' && 'git.farh.net/groombook/reset:latest' || '' }}
           cache-from: type=registry,ref=git.farh.net/groombook/cache:reset
           cache-to: type=registry,ref=git.farh.net/groombook/cache:reset,mode=max
+
+      - name: Smoke test seed image (blackhole npmjs.org)
+        run: |
+          set -euo pipefail
+          IMAGE="git.farh.net/groombook/seed:${{ steps.version.outputs.tag }}"
+          docker pull "$IMAGE"
+          # GRO-1985: pnpm must be a real binary, not a Corepack shim, and must
+          # not try to reach registry.npmjs.org on invocation.
+          docker run --rm \
+            --add-host registry.npmjs.org:127.0.0.1 \
+            --entrypoint="" \
+            "$IMAGE" \
+            sh -c 'set -e; test "$(which pnpm)" = "/usr/local/bin/pnpm"; pnpm --version'
+          echo "seed image: pnpm resolves to /usr/local/bin/pnpm and runs offline ✓"
+
+      - name: Smoke test reset image (blackhole npmjs.org)
+        run: |
+          set -euo pipefail
+          IMAGE="git.farh.net/groombook/reset:${{ steps.version.outputs.tag }}"
+          docker pull "$IMAGE"
+          # GRO-1985: pnpm must be a real binary, not a Corepack shim, and must
+          # not try to reach registry.npmjs.org on invocation. Validates the
+          # hard requirement from the issue: reset runs offline.
+          docker run --rm \
+            --add-host registry.npmjs.org:127.0.0.1 \
+            --entrypoint="" \
+            "$IMAGE" \
+            sh -c 'set -e; test "$(which pnpm)" = "/usr/local/bin/pnpm"; echo "HOME=$HOME"; pnpm --version'
+          echo "reset image: pnpm resolves to /usr/local/bin/pnpm, HOME=/tmp, runs offline ✓"

.mcp.json

@@ -0,0 +1,11 @@
+{
+  "mcpServers": {
+    "gitea": {
+      "type": "http",
+      "url": "https://git-mcp.farh.net/mcp",
+      "headers": {
+        "Authorization": "Bearer ${GITEA_TOKEN}"
+      }
+    }
+  }
+}

Dockerfile

@@ -1,5 +1,14 @@
 FROM node:22-alpine AS base
-RUN corepack enable && corepack prepare pnpm@9.15.4 --activate
+# Install pnpm as a real binary via npm (not corepack shim) so runtime
+# invocations of `pnpm` work without DNS access to registry.npmjs.org.
+# The corepack shim delegates to corepack, which re-validates against
+# npmjs.org on first use — that fails in air-gapped UAT seed/migrate/reset
+# Jobs. GRO-1983 / GRO-1889 / GRO-1909 / GRO-1981 / GRO-1985.
+RUN npm install -g pnpm@9.15.4
+# Belt-and-braces: disable Corepack's download fallback so that even if a
+# Corepack shim is somehow invoked at runtime, it will not try to fetch
+# pnpm from registry.npmjs.org. Belt for the real-binary trousers. GRO-1985.
+ENV COREPACK_ENABLE_DOWNLOAD_FALLBACK=0
 WORKDIR /app
 
 # Install deps
@@ -11,7 +20,6 @@ RUN pnpm install --frozen-lockfile
 
 # Build
 FROM deps AS builder
-RUN mkdir -p /home/node/.cache/node/corepack
 COPY packages/ packages/
 COPY src/ src/
 COPY tsconfig.json ./
@@ -21,7 +29,9 @@ RUN pnpm --filter @groombook/types build && \
 
 # Runtime
 FROM node:22-alpine AS runner
-RUN corepack enable && corepack prepare pnpm@9.15.4 --activate
+RUN npm install -g pnpm@9.15.4
+# Same defence-in-depth as base: no Corepack fallback. GRO-1985.
+ENV COREPACK_ENABLE_DOWNLOAD_FALLBACK=0
 WORKDIR /app
 ENV NODE_ENV=production
 
@@ -42,12 +52,18 @@ CMD ["node", "dist/index.js"]
 
 # Migrate stage — runs drizzle-kit migrate against the database
 FROM builder AS migrate
+# pnpm needs a writable HOME for any config/state it writes. With
+# readOnlyRootFilesystem: true and runAsUser: 1000, /home/node is read-only.
+# The job pods mount a writable emptyDir at /tmp; point HOME there. GRO-1985.
+ENV HOME=/tmp
 CMD ["pnpm", "--filter", "@groombook/db", "migrate"]
 
 # Seed stage — populates the database with test data
 FROM builder AS seed
+ENV HOME=/tmp
 CMD ["pnpm", "--filter", "@groombook/db", "seed"]
 
 # Reset stage — drops all tables, re-runs migrations, and re-seeds
 FROM builder AS reset
+ENV HOME=/tmp
 CMD ["pnpm", "--filter", "@groombook/db", "reset"]

UAT_PLAYBOOK.md

@@ -19,6 +19,45 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 - OIDC authentication provider configured
 - Seed data present (clients, pets, services, staff)
 
+### Source of truth for UAT passwords (GRO-2000)
+
+The `UAT_SUPER_PASSWORD` / `UAT_GROOMER_PASSWORD` / `UAT_TESTER_PASSWORD` / `UAT_CUSTOMER_PASSWORD` env vars the test orchestrator uses **must** be pulled from the live `seed-uat-passwords` Secret in the UAT cluster — never from a captured shell value, a previous run's `.env`, or a copy of the SealedSecret committed before the latest rotation.
+
+**Canonical recipe** (works from any host with `kubectl` + cluster credentials):
+
+```bash
+SUPER=$(kubectl get secret seed-uat-passwords -n groombook-uat \
+  -o jsonpath='{.data.super-password}' | base64 -d)
+GROOMER=$(kubectl get secret seed-uat-passwords -n groombook-uat \
+  -o jsonpath='{.data.groomer-password}' | base64 -d)
+TESTER=$(kubectl get secret seed-uat-passwords -n groombook-uat \
+  -o jsonpath='{.data.tester-password}' | base64 -d)
+CUSTOMER=$(kubectl get secret seed-uat-passwords -n groombook-uat \
+  -o jsonpath='{.data.customer-password}' | base64 -d)
+```
+
+**Why:** the Bitnami SealedSecret `apps/overlays/uat/ss-seed-uat-passwords.yaml` (in `groombook/infra`) is the single source of truth. The UAT `reset-demo-data` CronJob re-hashes these values into the `account` table on every run (idempotent — GRO-1977). A captured env var from a previous generation will not match the current hash, producing 401 `INVALID_EMAIL_OR_PASSWORD`. If the live login still 401s after pulling from the SealedSecret, the seed Job is stale — trigger `kubectl create job --from=cronjob/reset-demo-data -n groombook-uat manual-seed-$$` and retry.
+
+**How to apply:** at the start of every UAT run that touches TC-API-1.4 / 1.5 / 1.6 / 1.7 / 3.18 / 3.21 / 3.23, refresh these four env vars from the cluster before issuing the sign-in request.
+
+### rbac auto-provision for Better-Auth customers (GRO-2052)
+
+> Applies to TC-API-3.16 / 3.19a / 3.19b / 3.19c (customer-as-owner profile-summary paths) and any future case where the test user authenticates via Better-Auth email/password and the route relies on `resolveStaffMiddleware` to resolve a `staff` row.
+
+**Pre-condition (rbac auto-provision):** The test user must have a row in the Better-Auth `user` table (email/password sign-in creates this automatically — see TC-API-1.6 / 1.7). On first authenticated call, `resolveStaffMiddleware` (`./src/middleware/rbac.ts`) auto-provisions a `groomer` staff row keyed by `staff.user_id = user.id` (Better-Auth branch fires before the legacy OIDC `account` branch).
+
+**Verify the auto-provision fired** by querying the DB after the first authenticated call:
+
+```sql
+SELECT user_id, role FROM staff WHERE user_id = '<test-user-id>';
+```
+
+Expected: one row, `role = 'groomer'`. If zero rows return, the request hit the OIDC `account` branch and 403'd, or the user has no `user` row — fix the test sign-in path before re-running.
+
+**Why this matters:** without the auto-provision branch, Better-Auth email/password customers (e.g. `uat-customer@groombook.dev`) have no `account` row for the OIDC providers, so `resolveStaffMiddleware` falls through to `403 "Forbidden: no staff record found for authenticated user"` *before* `pets.ts` can run the owner-bypass added in GRO-2013. The owner-bypass code is unreachable unless the auto-provision has fired. A green TC-API-3.19a therefore implicitly proves the auto-provision worked; if 3.19a fails with the pre-fix 403, the auto-provision branch is missing from the deployed `./src` tree (see [GRO-2052](/GRO/issues/GRO-2052)).
+
+**How to apply:** for every run of TC-API-3.16 / 3.19a / 3.19b / 3.19c, sign in via TC-API-1.6 (email+password) first to guarantee the `user` row exists, then run the profile-summary call, then assert the `staff` row above before declaring pass.
+
 ## Test Cases
 
 ### 4.0 Health Check
@@ -41,6 +80,8 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 | TC-API-1.8 | Email+password — invalid password | POST /api/auth/sign-in/email with wrong password | 400 Bad Request, error returned |
 | TC-API-1.9 | Email+password — unknown user | POST /api/auth/sign-in/email with non-existent email | 400 Bad Request, error returned |
 | TC-API-1.10 | Auto-provision on first OIDC login | First login as a Better-Auth user with no existing staff record | 200 OK, access granted; groomer staff record auto-created with name/email from user table |
+
+> **Note (GRO-1977):** Seed credential provisioning is idempotent — re-running the seed with updated `SEED_UAT_*_PASSWORD` env vars rotates stored credential hashes. TC-API-1.4 through TC-API-1.7 now return 200 for all 4 UAT personas (previously returned 401 due to frozen-hash bug).
 | TC-API-1.11 | Existing staff unaffected by OIDC login | Login as uat-groomer@groombook.dev (email+password), then GET /api/staff to find that record | 200 OK, staff record unchanged — no duplicate created, original role and isSuperUser preserved |
 | TC-API-1.12 | Auto-provisioned role and superUser flags | After TC-API-1.10, GET /api/staff and inspect the auto-created record | role = "groomer", isSuperUser = false, active = true |
 | TC-API-1.13 | Name fallback — user.name present | Auto-provision where Better-Auth user has name set | Staff name = user.name value from user table |
@@ -79,6 +120,25 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 | TC-API-2.5 | Disable client | PATCH /api/clients/{id} with status: "disabled" | 200 OK, client marked as disabled |
 | TC-API-2.6 | Delete client | DELETE /api/clients/{id}?confirm=true | 200 OK, client deleted (if no appointments) |
 
+#### Client Geocoding — Route Optimization (GRO-2154, Phase 1.3)
+
+Geocoding turns a client's street address into `latitude`/`longitude` + `geocodedAt`. Provider is driven by `businessSettings.routeOptimizationProvider` (default Nominatim/OpenStreetMap, 1 req/sec; optional Google fallback). All explicit geocode endpoints are **manager-only**.
+
+| # | Scenario | Steps | Expected |
+|---|----------|-------|----------|
+| TC-API-2.7 | Geocode single client (success) | As **manager**, `POST /api/clients/{id}/geocode` for a client with a valid, real address (e.g. a seed client) | 200 OK; body `{ status: "geocoded", latitude, longitude, geocodedAt, formattedAddress, provider }`. Subsequent `GET /api/clients/{id}` shows the same non-null `latitude`/`longitude`/`geocodedAt` persisted |
+| TC-API-2.8 | Geocode single client — no address | As manager, `POST /api/clients/{id}/geocode` for a client whose `address` is null/blank | 422; `{ status: "no_address", message: "...no address on file..." }` (clear, actionable) |
+| TC-API-2.9 | Geocode single client — unresolvable/ambiguous address | As manager, set a nonsense address (e.g. `"asdkjhqweoui 99999"`) then `POST /api/clients/{id}/geocode` | 422; `{ status: "unresolved", message: "Address could not be resolved..." }` so groomers/managers know to correct it |
+| TC-API-2.10 | Geocode single client — not found | As manager, `POST /api/clients/00000000-0000-0000-0000-000000000000/geocode` | 404 `{ error: "Not found" }` |
+| TC-API-2.11 | Geocode endpoint is manager-only | As **groomer** or **receptionist**, `POST /api/clients/{id}/geocode` | 403 Forbidden (role not permitted) |
+| TC-API-2.12 | Batch geocode un-geocoded clients | As manager, `POST /api/clients/geocode-batch?limit=10` on a DB with un-geocoded clients | 200 OK; body `{ provider, processed, geocoded, unresolved, errors, remaining, outcomes[] }`. `processed` ≤ 10; `remaining` reflects un-geocoded clients beyond this batch. Re-run while `remaining > 0` to finish (throttled to provider rate limit) |
+| TC-API-2.13 | Batch geocode — invalid limit | As manager, `POST /api/clients/geocode-batch?limit=0` (or non-numeric) | 400 `{ error: "limit must be a positive integer" }` |
+| TC-API-2.13a | Batch geocode — `?limit` cap enforced (GRO-2294) | As manager, `POST /api/clients/geocode-batch?limit=100000` on a DB with un-geocoded clients | 200 OK; the request is **clamped to the documented max of 500** — `processed` ≤ 500 (never the raw 100000). A fractional `?limit` (e.g. `49.9`) is floored to `49`. Confirms a manager cannot hold one synchronous request open / accrue unbounded Google API cost via an oversized limit |
+| TC-API-2.14 | Batch geocode — manager-only | As groomer/receptionist, `POST /api/clients/geocode-batch` | 403 Forbidden |
+| TC-API-2.15 | Auto-geocode on create | As manager/receptionist, `POST /api/clients` with a valid `address` | 201 Created; response includes a `geocoding` object (`status: "geocoded"` for a resolvable address) and the persisted client carries `latitude`/`longitude`/`geocodedAt`. Creating without an address succeeds with no `geocoding` field |
+| TC-API-2.16 | Auto-geocode on address update | As manager/receptionist, `PATCH /api/clients/{id}` changing `address` to a new valid value | 200 OK; response includes a `geocoding` object and refreshed coordinates. Patching unrelated fields (e.g. `name`) does NOT re-geocode (no `geocoding` field) |
+| TC-API-2.17 | Clearing address drops coordinates | As manager/receptionist, `PATCH /api/clients/{id}` with `address: ""` | 200 OK; `latitude`/`longitude`/`geocodedAt` reset to null (no stale pin) |
+
 ### 4.3 Pet Management
 
 | # | Scenario | Steps | Expected |
@@ -98,6 +158,36 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 | TC-API-3.13 | Reject too many temperamentFlags | POST /api/pets with 21 temperamentFlags | 400 Bad Request, max 20 flags enforced |
 | TC-API-3.14 | Reject too many preferredCuts | POST /api/pets with 21 preferredCuts | 400 Bad Request, max 20 cuts enforced |
 | TC-API-3.15 | Reject too many medicalAlerts | POST /api/pets with 51 medicalAlerts | 400 Bad Request, max 50 alerts enforced |
+| TC-API-3.16 | Get pet profile summary | GET /api/pets/{id}/profile-summary | 200 OK, aggregated profile with grooming history, visit count, upcoming appointment |
+| TC-API-3.17 | Get pet profile summary — groomer restricted | GET /api/pets/{id}/profile-summary as groomer with no pet linkage | 403 Forbidden |
+| TC-API-3.18 | Get pet profile summary — visitCount returns full count | GET /api/pets/{id}/profile-summary with 2+ completed appointments | visitCount >= 2 (not capped at 1) |
+| TC-API-3.19 | Get pet profile summary — upcomingAppointment excludes past | GET /api/pets/{id}/profile-summary with a past confirmed/scheduled appointment | upcomingAppointment is null (past appointments filtered by startTime >= now) |
+| TC-API-3.19a | Get pet profile summary — customer owner-bypass (GRO-2013) | Sign in as `uat-customer@groombook.dev`; `POST /api/portal/session-from-auth`; then `GET /api/pets/{ownPetId}/profile-summary` with header `X-Impersonation-Session-Id: {sessionId}` for either of the customer's seeded pets (`c0000001-0000-0000-0000-000000000002` UAT Pup Alpha, `c0000001-0000-0000-0000-000000000003` UAT Pup Beta) | 200 OK, aggregated profile returned (owner-bypass: customer with valid portal session for pet's clientId is allowed even though rbac.ts auto-provisions them as a `groomer` staff row with no appointment linkage) |
+| TC-API-3.19b | Get pet profile summary — customer cross-tenant blocked (GRO-2013) | Sign in as `uat-customer@groombook.dev`; reuse the customer's sessionId from TC-API-3.19a; `GET /api/pets/{otherClientPetId}/profile-summary` for a pet owned by a different client (`c0000002-...` or any non-customer pet) | 403 Forbidden (owner-bypass requires session.clientId === pet.clientId) |
+| TC-API-3.19c | Get pet profile summary — customer without portal session header | Same as TC-API-3.19a but omit the `X-Impersonation-Session-Id` header | 403 Forbidden (no owner-bypass without valid portal session) |
+| TC-API-3.19d | Get pet profile summary — owner-bypass writes audit row (GRO-2063) | Same setup as TC-API-3.19a (sign in as `uat-customer@groombook.dev`, establish a portal session for the customer's own clientId, call `GET /api/pets/{ownPetId}/profile-summary` with `X-Impersonation-Session-Id: {sessionId}` and a 200 OK response). Then call `GET /api/impersonation/sessions/{sessionId}/audit-log` and confirm there is exactly one entry with `action === "read_profile_summary"`, `pageVisited` matching the profile-summary path, and `metadata` containing `petId` and `actorStaffId` for the customer. Repeat TC-API-3.19b (cross-tenant attempt) and confirm NO new `read_profile_summary` row was written for the cross-tenant attempt. | 200 OK on the profile-summary call AND an audit log entry is present with the correct shape (defense-in-depth audit row; bypass attempts against other clients must NOT log) |
+| TC-UAT-2 | Groomer accesses linked pet profile summary (GRO-2100) | Sign in as `uat-groomer@groombook.dev`; `GET /api/pets/c0000001-0000-0000-0000-000000000002/profile-summary` (UAT Pup Alpha — linked via deterministic completed appointment `a0000001-0000-0000-0000-000000000001`, service `b0000001-…-0001` "Bath & Brush", `startTime` ~7 days ago) | 200 OK, `recentGroomingHistory[]` non-empty (>=1 entry), `visitCount >= 1`, `upcomingAppointment` null (the seeded appointment is in the past) |
+| TC-UAT-3 | Groomer blocked from unlinked pet profile summary (GRO-2100) | Sign in as `uat-groomer@groombook.dev`; `GET /api/pets/c0000001-0000-0000-0000-000000000003/profile-summary` (UAT Pup Beta — intentionally UNLINKED; no appointment row references this pet's clientId+groomerId combo) | 403 Forbidden (RBAC `groomer` role lacks the appointment-linkage grant for this pet). NOTE: if 404 is returned instead of 403, file a separate RBAC defect (not against the seed) — see GRO-2100 verification note |
+| TC-API-3.29 | Get pet profile summary — unknown UUID returns 404 (GRO-2014) | GET /api/pets/00000000-0000-0000-0000-000000000001/profile-summary while authenticated (any role) | 404 Not Found with body `{"error":"Not found"}` (was empty-body 500 in GRO-2014) |
+| TC-API-3.30 | Get pet profile summary — malformed UUID returns 404 (GRO-2014) | GET /api/pets/not-a-uuid/profile-summary while authenticated | 404 Not Found with body `{"error":"Not found"}` (was empty-body 500 in GRO-2014 — Postgres uuid cast failure) |
+| TC-API-3.31 | Get pet profile summary — never empty-body 500 (GRO-2014) | GET /api/pets/{anyId}/profile-summary across the test sweep | No response has status 500 with an empty body. Any 500 must include a JSON body `{"error":"Internal Server Error"}` |
+
+#### Seed Data Verification (GRO-1898)
+
+> As of PR #98, UAT seed data populates all 5 extended profile fields for every pet, including the 5 deterministic UAT test client pets (Alpha, Bravo, Charlie, Delta, Echo). This enables manual verification of extended profile rendering without requiring a DB reset.
+
+| # | Scenario | Steps | Expected |
+|---|----------|-------|----------|
+| TC-API-3.20 | GET /api/clients returns seed data | GET /api/clients | 200 OK, array with 1+ clients (UAT seed creates 500 + 5 deterministic UAT clients) |
+| TC-API-3.21 | GET /api/pets/{id} returns extended fields for seed pet | Pick any pet ID from UAT test clients (uat-alpha through uat-echo pet names: TestBuddy, TestMax, TestCooper, TestRocky, TestDuke) and GET /api/pets/{id} | 200 OK; coatType, temperamentScore, temperamentFlags, medicalAlerts, preferredCuts all non-null |
+| TC-API-3.22 | Verify medicalAlerts shape | GET /api/pets/{id} for any pet with non-empty medicalAlerts | medicalAlerts is an array; each entry has type, description, severity |
+| TC-API-3.23 | Verify UAT test pet Charlie has behavioral alert | GET /api/pets/{id} where name = "TestCooper" (pet for uat-charlie@groombook.dev) | medicalAlerts includes an entry with type: "behavioral", severity: "low" or "high" |
+| TC-API-3.24 | Verify UAT test pet Delta has skin alert | GET /api/pets/{id} where name = "TestRocky" (pet for uat-delta@groombook.dev) | medicalAlerts includes an entry with type: "skin" |
+| TC-API-3.25 | Verify 30+ total pets in UAT DB | GET /api/pets then count total | 30+ pets returned (UAT seed creates 500 random-pool + 5 UAT test clients + 2 UAT customer = 507 total) |
+| TC-API-3.26 | Verify 25-35% medicalAlerts distribution | GET /api/pets (first 30 pets), count how many have non-empty medicalAlerts | Ratio is 25-35% (seed uses rand() < 0.3 for ~30% distribution) |
+| TC-API-3.27 | Verify coat_type enum has all seed values | After UAT seed completes, inspect the coat_type enum on the UAT DB — it must contain: short, medium, long, double, wire, silky, curly, hairless | UAT seed jobs (`reset-demo-data`, `seed-test-data`) complete 1/1 with no `enum_in` error; coat_type includes all 8 values used by seed.ts `coatTypePool` |
+| TC-API-3.28 | Verify pet_size_category enum has all seed values | After UAT seed completes, inspect the pet_size_category enum on the UAT DB — it must contain: small, medium, large, extra_large | UAT seed jobs (`reset-demo-data`, `seed-test-data`) complete 1/1 with no `enum_in` error; pet_size_category includes all 4 values used by seed.ts `petSizeCategoryPool` (regression for GRO-1999, mirrors TC-API-3.27) |
+| TC-API-3.29 | Verify `reset-demo-data` CronJob does not fail with FK 23503 on `invoice_tip_splits` (GRO-2123) | Trigger the CronJob manually: `kubectl create job --from=cronjob/reset-demo-data verify-gro2123 -n groombook-uat`. Wait for pod to terminate. Inspect logs: `kubectl logs -n groombook-uat -l job-name=verify-gro2123` | Pod reaches `Completed` state; logs show `✓ Acquired seed advisory lock` and `✓ Released seed advisory lock` from `seed.ts`; no `PostgresError: … violates foreign key constraint "invoice_tip_splits_invoice_id_invoices_id_fk"` (code 23503); final counts unchanged (500 clients, ~4000 invoices) |
 
 ### 4.4 Appointment Scheduling
 
@@ -124,6 +214,33 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 | TC-API-5.4 | Update service | PATCH /api/services/{id} with updated fields | 200 OK, service updated |
 | TC-API-5.5 | Delete service | DELETE /api/services/{id} | 200 OK, service deleted |
 
+#### 4.5.1 Seed/Reset idempotency (GRO-2064)
+
+Services seeding is now keyed on the deterministic `services.id` (not `name`) and
+the reset path now `TRUNCATE`s `services` alongside the other dynamic tables.
+This means:
+
+- Running the seed Job twice in a row (no reset in between) converges to the
+  same catalogue — no `services_pkey` collision.
+- A `pnpm reset` followed by `pnpm seed` (or a CronJob reset fire) leaves the
+  catalogue exactly matching `servicesDef` (10 rows, ids `b0000001-…-001` …
+  `…-00a`), regardless of any stale rows that were present beforehand.
+- Mixed `seedKnownUsers` + full `seed()` invocations are safe — the
+  `demoSvcs` subset (Bath & Brush, Full Groom Small/Medium, Nail Trim) is
+  keyed on ids `…-001`, `…-002`, `…-003`, `…-005` and the upsert target
+  is `services.id`, so the same-id / different-name collision that broke
+  GRO-2033 (id `…-004` = "Nail Trim" vs servicesDef `…-004` =
+  "Full Groom — Large") cannot recur.
+
+**UAT regression** (verify after a new image is rolled out):
+
+| # | Scenario | Steps | Expected |
+|---|----------|-------|----------|
+| TC-SEED-1 | Reset → seed converges | `kubectl -n groombook exec deploy/api -- pnpm reset && pnpm seed` | Seed completes 1/1, `services` count = 10, all ids match `servicesDef` |
+| TC-SEED-2 | Idempotent re-seed | Re-run `pnpm seed` without reset | Seed completes 1/1, no `services_pkey` errors, `services` count still 10 |
+| TC-SEED-3 | Catalogue matches servicesDef | `psql -c "SELECT id, name FROM services ORDER BY id"` | Rows `…-001`…`…-00a` with names "Bath & Brush"…"Sanitary Trim" exactly as in `servicesDef` |
+| TC-SEED-4 | Demo subset coexists | Run `seedKnownUsers` then full `seed` | No collision, demo subset (4 services) ends up with the same rows the full seed would write |
+
 ### 4.6 Staff Management
 
 | # | Scenario | Steps | Expected |
@@ -159,6 +276,19 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 | TC-API-8.5 | Add waitlist entry | POST /api/portal/waitlist with pet and service | 201 Created, waitlist entry created |
 | TC-API-8.6 | View portal invoices | GET /api/portal/invoices | 200 OK, list of client's invoices returned |
 | TC-API-8.7 | Pay multiple invoices | POST /api/portal/invoices/pay-multiple with invoice IDs | 200 OK, payment intent created |
+| TC-API-8.8 | SSO bridge — valid Better Auth session | POST /api/portal/session-from-auth with valid Better Auth session cookie (authenticated SSO user with matching client email) | 201 Created, `{sessionId, clientId, clientName}` returned |
+| TC-API-8.9 | SSO bridge — no Better Auth session | POST /api/portal/session-from-auth without Better Auth session cookie | 401 Unauthorized |
+| TC-API-8.10 | SSO bridge — no matching client | POST /api/portal/session-from-auth with valid Better Auth session for a user with no client record | 404 Not Found, error "No client record found for this user" |
+| TC-API-8.11 | SSO bridge — returned session works on portal routes | After TC-API-8.8, use returned sessionId as `X-Impersonation-Session-Id` header on GET /api/portal/me | 200 OK, client profile returned |
+| TC-API-8.12 | Portal GET pets returns extended fields (GRO-2187) | Establish a portal session (TC-API-8.8), then `GET /api/portal/pets` with `X-Impersonation-Session-Id` | 200 OK; each pet includes `coatType`, `petSizeCategory`, `healthAlerts`, `preferredCuts`, `medicalAlerts` (in addition to id/name/breed/weight/birthDate/photoUrl/notes) |
+| TC-API-8.13 | Portal pet update — owner success + persistence (GRO-2187, fixes [GRO-1480](/GRO/issues/GRO-1480) §5.23) | With a portal session for the pet's owner, `PATCH /api/portal/pets/{petId}` with body `{ "name": "...", "breed": "...", "weightKg": 18.25, "healthAlerts": "...", "coatType": "double", "petSizeCategory": "xlarge", "preferredCuts": ["teddy bear"], "medicalAlerts": [{"type":"allergy","description":"oatmeal","severity":"medium"}] }` | 200 OK; response reflects the update with `petSizeCategory: "extra_large"` (web `xlarge` → DB `extra_large`). A follow-up `GET /api/portal/pets` shows the persisted values |
+| TC-API-8.14 | Portal pet update — non-owner blocked (GRO-2187) | `PATCH /api/portal/pets/{petId}` for a pet owned by a different client, using another client's portal session | 403 Forbidden (or 404 if pet id is unknown); no mutation persisted |
+| TC-API-8.15 | Portal pet update — invalid enum rejected (GRO-2187) | `PATCH /api/portal/pets/{petId}` with `coatType: "fluffy"` or `petSizeCategory: "gigantic"` | 422 Unprocessable Entity; pet unchanged |
+| TC-API-8.16 | Portal pet update — malformed (non-UUID) petId returns 404 (GRO-2203) | With a valid portal session, `PATCH /api/portal/pets/not-a-uuid` with header `X-Impersonation-Session-Id` and body `{"coatType":"short"}` | 404 Not Found with body `{"error":"Not found"}` (was an unhandled 500 from the Postgres uuid cast in GRO-2203; mirrors the GRO-2014 guard). No mutation persisted |
+| TC-API-8.17 | SSO portal session slides on activity (GRO-2234) | Establish a portal session (TC-API-8.8). Note the returned `sessionId`. Make any authenticated portal call (e.g. `GET /api/portal/me`) several times spaced over ≥1 minute, each with `X-Impersonation-Session-Id: {sessionId}`. | Every call returns 200; the session's `expiresAt` is extended (slid forward to ~30 min from each request) so the session stays valid during continuous use — it does NOT lapse mid-session. SSO-bridge sessions mint with a 30-min idle TTL bounded by an 8h absolute cap from `startedAt`. |
+| TC-API-8.18 | Slow-wizard Book New submit succeeds (GRO-2234) | Establish a portal session (TC-API-8.8). Wait >2 minutes while making at least one intervening authenticated portal call (mimicking the multi-step Book New wizard: pet/service/groomer/date GETs). Then `POST /api/portal/waitlist` with a valid pet+service payload and the same `X-Impersonation-Session-Id`. | 201 Created — the deliberately-paced wizard no longer 401s on submit because activity slid the session forward. (Regression guard for the GRO-2234 "session TTL too short → 401" defect.) |
+| TC-API-8.19 | Portal appointments surface active waitlist entries (GRO-2319) | As `uat-customer@groombook.dev`, establish a portal session, then `GET /api/portal/appointments`. | 200 OK. In addition to the customer's appointments, the response includes the seeded ACTIVE waitlist entry as a synthetic card: `status: "waitlisted"`, `id` prefixed `waitlist:`, `confirmationStatus: null`, a non-null derived `startTime` (from the entry's preferred date/time), and the entry's `pet`. Cancelled/notified/expired waitlist entries are NOT surfaced. |
+| TC-API-8.20 | Portal waitlist card populates service {id, name} (GRO-2342) | As `uat-customer@groombook.dev`, establish a portal session, then `GET /api/portal/appointments`. | 200 OK. The synthetic `waitlisted` card returned for the active waitlist entry has `service: {id: "<serviceId>", name: "<serviceName>"}` (full service record, not just `{id}`), matching the shape the appointments join returns. The portal Upcoming list therefore renders the actual service name in place of the fallback "Service" label. |
 
 ### 4.9 Waitlist
 
@@ -204,8 +334,8 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 
 | # | Scenario | Steps | Expected |
 |---|----------|-------|----------|
-| TC-API-13.1 | Get business settings | GET /api/admin/settings | 200 OK, business settings returned |
-| TC-API-13.2 | Update business settings | PATCH /api/admin/settings with updated values | 200 OK, settings updated |
+| TC-API-13.1 | Get business settings | GET /api/admin/settings | 200 OK, business settings returned. Response body **must NOT include `googleMapsApiKey`** — the encrypted secret is redacted from the projection (GRO-2294, defense-in-depth); non-secret fields (`businessName`, colors, `routeOptimizationProvider`, etc.) are still present |
+| TC-API-13.2 | Update business settings | PATCH /api/admin/settings with updated values | 200 OK, settings updated. Response body **must NOT include `googleMapsApiKey`** — the encrypted secret is redacted from the PATCH response symmetrically with the GET projection (GRO-2299, defense-in-depth); non-secret updated fields are still returned |
 | TC-API-13.3 | Upload logo | POST /api/admin/settings/logo/upload with file | 200 OK, logo uploaded and stored |
 | TC-API-13.4 | View logo | GET /api/admin/settings/logo | 200 OK, logo image returned |
 | TC-API-13.5 | Delete logo | DELETE /api/admin/settings/logo | 200 OK, logo removed |
@@ -236,6 +366,74 @@ GroomBook API is a Hono-based REST service (TypeScript/Node.js) powering the pet
 | TC-API-15.6 | Reject missing required fields | POST /api/admin/buffer-rules with service only | 400 Bad Request, species and sizeCategory required |
 | TC-API-15.7 | Booking uses buffer | Book appointment for pet with sizeCategory; verify duration reflects buffer | 201 Created, appointment duration includes buffer time |
 
+### 4.16 Route Optimization — Route CRUD + Optimize (GRO-2155, Phase 2.1)
+
+A groomer's daily route is one row per `(staffId, routeDate)` in `groomer_routes`, with ordered `route_stops`. `POST /api/routes/optimize` pulls the day's non-cancelled appointments whose client is geocoded (GRO-2154), orders them (Google Directions `optimizeWaypoints` when a key is configured in `businessSettings.googleMapsApiKey`, else an offline nearest-neighbor heuristic), and persists `stopOrder`, `travelMinsFromPrev`, `travelDistanceKmFromPrev` plus route `totalTravelMins`/`totalDistanceKm`/`optimizedAt`. **Auth: manager (any groomer's route) or groomer (own route only); receptionists have no access.**
+
+**Pre-condition (GRO-2225 — zero-touch; no manual PATCH/geocoding needed).** A fresh UAT reset+seed now provisions a deterministic route cohort, so §4.16 runs directly against seed data:
+- **Groomer:** `uat-groomer@groombook.dev` (staffId `00000000-0000-0000-0000-000000000004`). Resolve its id via `GET /api/staff` or sign in as the groomer and omit `staffId`.
+- **Date:** `2026-09-15` (fixed). On this date the groomer has **12** confirmed appointments: **10 pre-geocoded** clients clustered in the Seattle metro (multi-stop route) + **2 intentionally un-geocoded** clients (exercise the skip-and-surface path, TC-API-16.4). Cohort clients are named `Route Demo — …` (emails `route-client-NN@uat.groombook.dev`).
+- **Receptionist (TC-API-16.9 403):** sign in as `uat-receptionist@groombook.dev` (password from the `seed-uat-passwords` secret, key `SEED_UAT_RECEPTIONIST_PASSWORD`) — a standing receptionist login; no hand-built session required.
+
+| # | Scenario | Steps | Expected |
+|---|----------|-------|----------|
+| TC-API-16.1 | Fetch daily route (auto-create draft) | As **manager**, `GET /api/routes/daily?staffId={groomerId}&date=YYYY-MM-DD` for a date with no existing route | 200 OK; body `{ route, stops }`. `route.status` is `"draft"`, `route.staffId`/`routeDate` match, `stops` is `[]`. Re-calling returns the same route row (no duplicate) |
+| TC-API-16.2 | Optimize a multi-stop day | As manager, with ≥2 geocoded appointments for the groomer on the date, `POST /api/routes/optimize` body `{ "staffId": "{groomerId}", "date": "YYYY-MM-DD" }` | 200 OK; `route.status: "optimized"`, `optimizedAt` set, `totalTravelMins`/`totalDistanceKm` populated. `stops` ordered by `stopOrder` (1..N); first stop has `travelMinsFromPrev: null`, the rest positive. `provider` is `"nearest_neighbor"` (no Google key in UAT). The first stop carries `bufferMins: 0` (no predecessor); every later stop carries `bufferMins` = `businessSettings.defaultTravelBufferMins` (default 15). Response also includes `hasConflicts` / `conflictCount` and each stop a `conflict` object (GRO-2156, see §4.17) |
+| TC-API-16.3 | Re-optimize replaces prior order | As manager, run TC-API-16.2 twice | Second call returns 200; stops fully replaced (no duplicate `route_stops`, `stopOrder` still contiguous 1..N), `optimizedAt` refreshed |
+| TC-API-16.4 | Skips un-geocoded appointments | As manager, optimize a day where one appointment's client has no coordinates | 200 OK; that appointment is absent from `stops` and listed under `skipped[]` with `reason: "client address is not geocoded"`; a corresponding entry appears in `warnings[]` |
+| TC-API-16.5 | Empty / single-stop day | As manager, optimize a date with 0 (or 1) geocoded appointments | 200 OK; `route.status: "optimized"`, `totalTravelMins: 0`, `totalDistanceKm: "0.00"`. For 1 stop, `stops` has one entry with `travelMinsFromPrev: null` |
+| TC-API-16.6 | >25 stops chunked with warning | As manager, optimize a day with >25 geocoded appointments | 200 OK; `chunked: true`, `subRouteCount ≥ 2`, a `warnings[]` entry mentions sub-routes; all appointments appear exactly once with contiguous `stopOrder` |
+| TC-API-16.7 | Groomer reads own route | As **groomer**, `GET /api/routes/daily?date=YYYY-MM-DD` (omit staffId, or pass own id) | 200 OK; route resolves to the groomer's own `staffId` |
+| TC-API-16.8 | Groomer cannot access another's route | As groomer, `GET /api/routes/daily?staffId={otherGroomerId}&date=...` or `POST /api/routes/optimize` with another `staffId` | 403 Forbidden (`groomers may only access their own route`) |
+| TC-API-16.9 | Receptionist denied | As **receptionist**, `GET /api/routes/daily?...` or `POST /api/routes/optimize` | 403 Forbidden (role not permitted) |
+| TC-API-16.10 | Manager must supply staffId | As manager, `POST /api/routes/optimize` body `{ "date": "YYYY-MM-DD" }` (no staffId) | 400 `{ error: "staffId is required" }` |
+| TC-API-16.11 | Invalid date rejected | `GET /api/routes/daily?staffId=...&date=06-08-2026` (wrong format) | 400 validation error (`date must be YYYY-MM-DD`) |
+
+### 4.17 Route Optimization — Travel Buffer + Reorder (GRO-2156, Phase 2.2)
+
+Builds on §4.16. After optimization each consecutive leg carries a travel `bufferMins` (= `businessSettings.defaultTravelBufferMins`, default 15; the first stop is `0`). The API derives a per-stop **`conflict`** object at read time on `GET /api/routes/daily`, `POST /api/routes/optimize`, and `PATCH /api/routes/:routeId/reorder`:
+
+- `conflict.scheduleGapMins` — minutes between the previous appointment's `endTime` and this appointment's `startTime` (null for the first stop)
+- `conflict.requiredGapMins` — `travelMinsFromPrev + bufferMins` (null for the first stop)
+- `conflict.shortfallMins` — `requiredGapMins − scheduleGapMins` (positive ⇒ tight)
+- `conflict.hasConflict` — true when `shortfallMins > 0` ("tight schedule"); appointments are **never auto-moved**, only flagged
+
+`PATCH /api/routes/:routeId/reorder` accepts `{ "stopOrder": ["<routeStopId>", …] }` (every current stop id, exactly once, first-to-last), persists the new `stopOrder`, re-estimates each leg's travel offline for the new adjacency, re-applies buffers, recomputes route totals, and returns the route with refreshed conflict flags. **Auth: manager (any route) or groomer (own route only).**
+
+| ID | Scenario | Steps | Expected |
+|----|----------|-------|----------|
+| TC-API-17.1 | Conflict flags on optimize | As manager, optimize a day with ≥2 geocoded appointments whose times are close together | 200 OK; top-level `hasConflicts` (bool) + `conflictCount` (int). First stop `conflict.hasConflict:false` with null gap fields. A later stop whose `scheduleGapMins < travelMinsFromPrev + bufferMins` has `conflict.hasConflict:true` and positive `shortfallMins` |
+| TC-API-17.2 | No false conflict on a roomy schedule | Optimize a day where appointment gaps comfortably exceed travel + buffer | 200 OK; `hasConflicts:false`, `conflictCount:0`, every `conflict.shortfallMins ≤ 0` |
+| TC-API-17.3 | Reorder persists new order | As manager, take an optimized route, `PATCH /api/routes/{routeId}/reorder` with the stop ids in a new order | 200 OK; `stops` returned in the requested order with contiguous `stopOrder` 1..N; first stop `travelMinsFromPrev:null`/`bufferMins:0`, others recomputed; `route.totalTravelMins`/`totalDistanceKm` updated |
+| TC-API-17.4 | Reorder re-flags conflicts | Reorder so a far-apart pair becomes adjacent | 200 OK; `conflict` flags recomputed for the new adjacency (`hasConflicts`/`conflictCount` reflect the new order) |
+| TC-API-17.5 | Reorder validation — wrong stop set | `PATCH …/reorder` with a missing, extra, duplicate, or unknown stop id | 400 with an explanatory `error` (e.g. "must list every stop exactly once", "unknown stop id", "duplicate stop id") |
+| TC-API-17.6 | Reorder unknown route | `PATCH /api/routes/{randomUuid}/reorder` with any body | 404 `{ error: "Route not found" }` |
+| TC-API-17.7 | Reorder invalid routeId | `PATCH /api/routes/not-a-uuid/reorder` | 400 `{ error: "routeId must be a UUID" }` |
+| TC-API-17.8 | Groomer cannot reorder another's route | As groomer, reorder a route owned by a different groomer | 403 Forbidden (`groomers may only access their own route`) |
+
+### 4.18 Route Optimization — Navigation Export (GRO-2157, Phase 2.3)
+
+Builds on §4.16/§4.17. Two read-only endpoints turn an optimized route into a native-navigation deep-link URL the frontend opens on the groomer's phone:
+
+- `GET /api/routes/:routeId/export/google-maps` → Google Maps URLs API link (`https://www.google.com/maps/dir/?api=1&travelmode=driving&origin=…&destination=…&waypoints=…`)
+- `GET /api/routes/:routeId/export/apple-maps` → Apple Maps URL scheme (`maps://?saddr=…&daddr=<first>+to:<next>…&dirflg=d`)
+
+Both use the stops' stored `latitude`/`longitude` in `stopOrder`: **origin = first stop, destination = last stop, the rest are ordered intermediate waypoints**. Each response body is `{ platform, url, stopCount, waypointCount }` where `waypointCount` = stops minus origin and destination. Waypoint limits are validated per platform: **Google Maps ≤ 9**, **Apple Maps ≤ 15** intermediate waypoints; over-limit routes return 400. **Auth: manager (any route) or groomer (own route only); receptionists have no access.**
+
+| ID | Scenario | Steps | Expected |
+|----|----------|-------|----------|
+| TC-API-18.1 | Google Maps export of a multi-stop route | As manager, optimize a multi-stop day (§4.16), then `GET /api/routes/{routeId}/export/google-maps` | 200 OK; `platform:"google-maps"`, `url` starts `https://www.google.com/maps/dir/?api=1`, contains `travelmode=driving`, `origin`/`destination` are the first/last stop coords, `waypoints` lists the middle stops in order (pipe-separated). `stopCount` = total stops, `waypointCount` = `stopCount − 2` |
+| TC-API-18.2 | Apple Maps export of a multi-stop route | As manager, `GET /api/routes/{routeId}/export/apple-maps` for the same route | 200 OK; `platform:"apple-maps"`, `url` starts `maps://?saddr=`, `daddr` chains the remaining stops with `+to:`, ends `&dirflg=d`; `stopCount`/`waypointCount` as above |
+| TC-API-18.3 | Single-stop route | Export a route (google-maps and apple-maps) that has exactly one stop | 200 OK; `waypointCount:0`. Google url has `destination` and no `waypoints=`; Apple url is `maps://?daddr=<coord>&dirflg=d` (no `saddr`) |
+| TC-API-18.4 | Empty route rejected | Export a route with no stops (a fresh `draft` route) | 400 `{ error: "route has no stops to export" }` |
+| TC-API-18.5 | Google waypoint limit | Export (google-maps) a route with >11 stops (>9 intermediate waypoints) | 400 with an `error` mentioning Google Maps' limit of 9 |
+| TC-API-18.6 | Apple waypoint limit | Export (apple-maps) a route with >17 stops (>15 intermediate waypoints) | 400 with an `error` mentioning Apple Maps' limit of 15 |
+| TC-API-18.7 | Unknown route | `GET /api/routes/{randomUuid}/export/google-maps` | 404 `{ error: "Route not found" }` |
+| TC-API-18.8 | Invalid routeId | `GET /api/routes/not-a-uuid/export/apple-maps` | 400 `{ error: "routeId must be a UUID" }` |
+| TC-API-18.9 | Groomer exports own route | As **groomer**, export a route owned by self | 200 OK; deep-link returned |
+| TC-API-18.10 | Groomer cannot export another's route | As groomer, export a route owned by a different groomer | 403 Forbidden (`groomers may only access their own route`) |
+| TC-API-18.11 | Receptionist denied | As **receptionist**, export any route | 403 Forbidden (role not permitted) |
+
 ## Pass/Fail Criteria
 
 **Pass:**

apps/api/package.json

@@ -12,8 +12,8 @@
     "test": "vitest run",
     "db:generate": "drizzle-kit generate",
     "db:migrate": "drizzle-kit migrate",
-    "db:seed": "tsx src/db/seed.ts",
-    "db:reset": "tsx src/db/reset.ts && drizzle-kit migrate && tsx src/db/seed.ts",
+    "db:seed": "pnpm --filter @groombook/db seed",
+    "db:reset": "pnpm --filter @groombook/db reset",
     "db:studio": "drizzle-kit studio"
   },
   "dependencies": {

apps/api/src/__tests__/petProfileSummary.test.ts

@@ -0,0 +1,517 @@
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+import type { AppEnv, StaffRow } from "../middleware/rbac.js";
+import { petsRouter } from "../routes/pets.js";
+
+// ─── Mock staff fixtures ──────────────────────────────────────────────────────
+
+const MANAGER: StaffRow = {
+  id: "staff-manager-id",
+  oidcSub: "oidc-manager-sub",
+  userId: null,
+  role: "manager",
+  isSuperUser: true,
+  name: "Manager McManager",
+  email: "manager@example.com",
+  active: true,
+  icalToken: null,
+  createdAt: new Date(),
+  updatedAt: new Date(),
+};
+
+const GROOMER: StaffRow = {
+  id: "staff-groomer-id",
+  oidcSub: "oidc-groomer-sub",
+  userId: null,
+  role: "groomer",
+  isSuperUser: false,
+  name: "Groomer McGroome",
+  email: "groomer@example.com",
+  active: true,
+  icalToken: null,
+  createdAt: new Date(),
+  updatedAt: new Date(),
+};
+
+// ─── Mutable mock state ───────────────────────────────────────────────────────
+
+const CLIENT_ID = "client-uuid-summary";
+const PET_ID = "pet-uuid-summary";
+
+interface MockState {
+  pets: Record<string, unknown>[];
+  appointments: Record<string, unknown>[];
+  groomingLogs: Record<string, unknown>[];
+  staffMembers: Record<string, unknown>[];
+  services: Record<string, unknown>[];
+  impersonationSessions: Record<string, unknown>[];
+}
+
+let mock: MockState;
+
+function resetMock() {
+  mock = {
+    pets: [{
+      id: PET_ID,
+      clientId: CLIENT_ID,
+      name: "Biscuit",
+      species: "dog",
+      breed: "Golden Retriever",
+      weightKg: "30.00",
+      dateOfBirth: null,
+      healthAlerts: null,
+      groomingNotes: null,
+      cutStyle: null,
+      shampooPreference: null,
+      specialCareNotes: null,
+      customFields: {},
+      photoKey: null,
+      photoUploadedAt: null,
+      image: null,
+      coatType: "double",
+      temperamentScore: 3,
+      temperamentFlags: ["gentle"],
+      medicalAlerts: [],
+      preferredCuts: ["puppy cut"],
+      createdAt: new Date("2024-01-01"),
+      updatedAt: new Date("2024-01-01"),
+    }],
+    appointments: [
+      {
+        id: "appt-completed-1",
+        clientId: CLIENT_ID,
+        petId: PET_ID,
+        serviceId: "service-1",
+        staffId: "staff-groomer-id",
+        batherStaffId: null,
+        status: "completed",
+        startTime: new Date("2024-06-01T09:00:00Z"),
+        endTime: new Date("2024-06-01T11:00:00Z"),
+        notes: null,
+        priceCents: 6000,
+        seriesId: null,
+        seriesIndex: null,
+        groupId: null,
+        confirmationStatus: "confirmed",
+        confirmedAt: null,
+        cancelledAt: null,
+        confirmationToken: null,
+        customerNotes: null,
+        createdAt: new Date("2024-05-15"),
+        updatedAt: new Date("2024-05-15"),
+      },
+      {
+        id: "appt-upcoming-1",
+        clientId: CLIENT_ID,
+        petId: PET_ID,
+        serviceId: "service-2",
+        staffId: "staff-groomer-id",
+        batherStaffId: null,
+        status: "confirmed",
+        startTime: new Date("2024-12-01T09:00:00Z"),
+        endTime: new Date("2024-12-01T11:00:00Z"),
+        notes: null,
+        priceCents: 6500,
+        seriesId: null,
+        seriesIndex: null,
+        groupId: null,
+        confirmationStatus: "confirmed",
+        confirmedAt: null,
+        cancelledAt: null,
+        confirmationToken: null,
+        customerNotes: null,
+        createdAt: new Date("2024-11-01"),
+        updatedAt: new Date("2024-11-01"),
+      },
+    ],
+    groomingLogs: [
+      {
+        id: "log-1",
+        petId: PET_ID,
+        appointmentId: "appt-completed-1",
+        staffId: "staff-groomer-id",
+        cutStyle: "puppy cut",
+        productsUsed: "oatmeal shampoo",
+        notes: "Trimmed nails",
+        groomedAt: new Date("2024-06-01T10:00:00Z"),
+        createdAt: new Date("2024-06-01T10:00:00Z"),
+      },
+    ],
+    staffMembers: [
+      {
+        id: "staff-groomer-id",
+        name: "Groomer McGroome",
+        email: "groomer@example.com",
+        role: "groomer",
+        isSuperUser: false,
+        active: true,
+        oidcSub: "oidc-groomer-sub",
+        userId: null,
+        icalToken: null,
+        createdAt: new Date(),
+        updatedAt: new Date(),
+      },
+      {
+        id: "staff-manager-id",
+        name: "Manager McManager",
+        email: "manager@example.com",
+        role: "manager",
+        isSuperUser: true,
+        active: true,
+        oidcSub: "oidc-manager-sub",
+        userId: null,
+        icalToken: null,
+        createdAt: new Date(),
+        updatedAt: new Date(),
+      },
+    ],
+    services: [
+      { id: "service-1", name: "Full Groom", description: null, basePriceCents: 6000, durationMinutes: 120, active: true, createdAt: new Date(), updatedAt: new Date() },
+      { id: "service-2", name: "Bath & Brush", description: null, basePriceCents: 4000, durationMinutes: 60, active: true, createdAt: new Date(), updatedAt: new Date() },
+    ],
+    impersonationSessions: [
+      {
+        id: "sess-owner",
+        staffId: "staff-groomer-id",
+        clientId: CLIENT_ID,
+        reason: "sso-bridge",
+        status: "active",
+        startedAt: new Date("2024-11-01"),
+        endedAt: null,
+        expiresAt: new Date("2099-01-01T00:00:00Z"),
+        createdAt: new Date("2024-11-01"),
+      },
+    ],
+  };
+}
+
+vi.mock("../db/index.js", () => {
+  const pets = new Proxy({ _name: "pets" }, { get: (t, p) => p === "_name" ? "pets" : {} });
+  const appointments = new Proxy({ _name: "appointments" }, { get: (t, p) => p === "_name" ? "appointments" : {} });
+  const groomingVisitLogs = new Proxy({ _name: "groomingVisitLogs" }, { get: (t, p) => p === "_name" ? "groomingVisitLogs" : {} });
+  const staff = new Proxy({ _name: "staff" }, { get: (t, p) => p === "_name" ? "staff" : {} });
+  const services = new Proxy({ _name: "services" }, { get: (t, p) => p === "_name" ? "services" : {} });
+  const impersonationSessions = new Proxy({ _name: "impersonationSessions" }, { get: (t, p) => p === "_name" ? "impersonationSessions" : {} });
+
+  // Tracks { [tableName]: { [alias]: SQLExpression } } for the current select() call
+  let selectedColumns: Record<string, Record<string, unknown>> = {};
+
+  function makeChainable(rows: unknown[]) {
+    const arr = rows as unknown[];
+    return new Proxy(arr, {
+      get(target, prop) {
+        if (prop === "where" || prop === "orderBy" || prop === "limit" || prop === "leftJoin" || prop === "from") {
+          return () => makeChainable(target);
+        }
+        if (prop === Symbol.iterator) {
+          return function* () { for (const v of target) yield v; };
+        }
+        if (prop === Symbol.asyncIterator) {
+          return async function* () { for (const v of target) yield v; };
+        }
+        // @ts-expect-error proxy
+        return target[prop];
+      },
+    });
+  }
+
+  // sql mock: returns an object with .as() so drizzle's select() can alias it
+  function sqlMock(_strings: TemplateStringsArray, ..._params: unknown[]) {
+    const queryString = _strings[0];
+    const asFn = (alias: string) => ({
+      sql: { queryChunks: [_strings[0]] },
+      fieldAlias: alias,
+      getSQL() { return this.sql; },
+    });
+    return { queryChunks: [queryString], as: asFn };
+  }
+
+  return {
+    getDb: () => ({
+      select: (cols?: Record<string, unknown>) => {
+        selectedColumns = {};
+        if (cols) {
+          // Inspect cols to find sql-aliased expressions and their aliases
+          for (const [alias, expr] of Object.entries(cols)) {
+            if (expr && typeof expr === "object" && "as" in expr && typeof (expr as Record<string, unknown>).as === "function") {
+              const aliased = (expr as { as: (a: string) => { fieldAlias: string; sql: unknown } }).as(alias);
+              // Detect count(*) queries
+              if (typeof aliased.sql === "object" && aliased.sql !== null && "queryChunks" in (aliased.sql as Record<string, unknown>) && String((aliased.sql as { queryChunks?: unknown[] }).queryChunks).includes("count")) {
+                // Store count query intent — we'll resolve it in from()
+                if (!selectedColumns["appointments"]) selectedColumns["appointments"] = {};
+                selectedColumns["appointments"][alias] = { _isCountQuery: true };
+              }
+            }
+          }
+        }
+        return {
+          from: (table: unknown) => {
+            const name = (table as { _name?: string })._name;
+            const tableCols = selectedColumns[name] || {};
+            // If this table has a count query, return computed count result
+            const countQueryEntry = Object.entries(tableCols).find(([, v]) =>
+              typeof v === "object" && v !== null && "_isCountQuery" in v
+            );
+            if (countQueryEntry) {
+              const [countAlias] = countQueryEntry;
+              const count = (name === "appointments" ? mock.appointments : [])
+                .filter((row: Record<string, unknown>) => row.status === "completed").length;
+              return makeChainable([{ [countAlias]: count }]);
+            }
+            if (name === "pets") return makeChainable(mock.pets);
+            if (name === "appointments") return makeChainable(mock.appointments);
+            if (name === "groomingVisitLogs") return makeChainable(mock.groomingLogs);
+            if (name === "staff") return makeChainable(mock.staffMembers);
+            if (name === "services") return makeChainable(mock.services);
+            if (name === "impersonationSessions") return makeChainable(mock.impersonationSessions);
+            return makeChainable([]);
+          },
+        };
+      },
+      insert: () => ({ values: () => ({ returning: () => [{}] }) }),
+      update: () => ({ set: () => ({ where: () => ({ returning: () => [{}] }) }) }),
+      delete: () => ({ where: () => ({ returning: () => [{}] }) }),
+    }),
+    pets,
+    appointments,
+    groomingVisitLogs,
+    staff,
+    services,
+    impersonationSessions,
+    and: vi.fn((a: unknown, b: unknown) => [a, b]),
+    desc: vi.fn((c: unknown) => c),
+    eq: vi.fn((_col: unknown, _val: unknown) => ({ col: _col, val: _val })),
+    exists: vi.fn(() => true),
+    gte: vi.fn((a: unknown, b: unknown) => ({ col: a, val: b })),
+    or: vi.fn((a: unknown, b: unknown) => [a, b]),
+    sql: sqlMock,
+  };
+});
+
+// ─── Helpers ──────────────────────────────────────────────────────────────────
+
+function makeApp(staff: StaffRow = MANAGER) {
+  const app = new Hono<AppEnv>();
+  app.use("*", async (c, next) => {
+    c.set("staff", staff);
+    await next();
+  });
+  return app.route("/pets", petsRouter);
+}
+
+// ─── Tests ────────────────────────────────────────────────────────────────────
+
+describe("GET /:id/profile-summary", () => {
+  beforeEach(resetMock);
+
+  it("returns 404 for non-existent pet", async () => {
+    const app = makeApp();
+    mock.pets = [];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(404);
+  });
+
+  it("returns 403 for groomer with no pet linkage", async () => {
+    const app = makeApp(GROOMER);
+    // Groomer has no linkage to this pet's client — clear appointments
+    mock.appointments = [];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(403);
+  });
+
+  it("returns complete aggregated profile for manager", async () => {
+    const app = makeApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.id).toBe(PET_ID);
+    expect(body.name).toBe("Biscuit");
+    expect(body.species).toBe("dog");
+    expect(body.recentGroomingHistory).toBeInstanceOf(Array);
+    expect(body.lastVisitDate).toBeTruthy();
+    expect(body.visitCount).toBeGreaterThanOrEqual(0);
+  });
+
+  it("groomer with pet linkage returns 200", async () => {
+    const app = makeApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+  });
+
+  it("recentGroomingHistory is limited to 10 entries", async () => {
+    const app = makeApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.recentGroomingHistory.length).toBeLessThanOrEqual(10);
+  });
+
+  it("returns null upcomingAppointment when none scheduled", async () => {
+    const app = makeApp(MANAGER);
+    mock.appointments = [];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.upcomingAppointment).toBeNull();
+  });
+});
+
+describe("GET /:id/profile-summary — visitCount", () => {
+  beforeEach(resetMock);
+
+  it("returns visitCount >= 2 when pet has 2+ completed appointments", async () => {
+    const app = makeApp(MANAGER);
+    // Add a second completed appointment
+    mock.appointments = [
+      ...mock.appointments,
+      {
+        id: "appt-completed-2",
+        clientId: CLIENT_ID,
+        petId: PET_ID,
+        serviceId: "service-1",
+        staffId: "staff-groomer-id",
+        batherStaffId: null,
+        status: "completed",
+        startTime: new Date("2024-07-01T09:00:00Z"),
+        endTime: new Date("2024-07-01T11:00:00Z"),
+        notes: null,
+        priceCents: 6000,
+        seriesId: null,
+        seriesIndex: null,
+        groupId: null,
+        confirmationStatus: "confirmed",
+        confirmedAt: null,
+        cancelledAt: null,
+        confirmationToken: null,
+        customerNotes: null,
+        createdAt: new Date("2024-06-15"),
+        updatedAt: new Date("2024-06-15"),
+      },
+    ];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.visitCount).toBeGreaterThanOrEqual(2);
+  });
+
+  it("returns visitCount = 0 when no completed appointments", async () => {
+    const app = makeApp(MANAGER);
+    mock.appointments = mock.appointments.map((a) => ({ ...a, status: "cancelled" }));
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.visitCount).toBe(0);
+  });
+});
+
+describe("GET /:id/profile-summary — empty history", () => {
+  beforeEach(resetMock);
+
+  it("returns empty history array when no grooming logs", async () => {
+    const app = makeApp(MANAGER);
+    mock.groomingLogs = [];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.recentGroomingHistory).toEqual([]);
+    expect(body.lastVisitDate).toBeNull();
+  });
+});
+
+describe("GET /:id/profile-summary — owner-bypass via X-Impersonation-Session-Id (GRO-2013)", () => {
+  beforeEach(resetMock);
+
+  // Simulates the rbac.ts auto-provisioned "groomer" that a customer gets on first login:
+  // role=groomer, no linkage to any appointment.
+  const CUSTOMER_STAFF: StaffRow = {
+    id: "staff-customer-id",
+    oidcSub: null,
+    userId: "user-customer-id",
+    role: "groomer",
+    isSuperUser: false,
+    name: "UAT Customer",
+    email: "uat-customer@groombook.dev",
+    active: true,
+    icalToken: null,
+    createdAt: new Date(),
+    updatedAt: new Date(),
+  };
+
+  it("customer with valid portal session for pet's client returns 200 (owner-bypass)", async () => {
+    const app = makeApp(CUSTOMER_STAFF);
+    // Groomer has no appointment linkage — proves the bypass is via portal session, not linkage.
+    mock.appointments = [];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-owner" },
+    });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.id).toBe(PET_ID);
+    expect(body.name).toBe("Biscuit");
+    expect(body.clientId).toBe(CLIENT_ID);
+  });
+
+  it("customer without X-Impersonation-Session-Id header still gets 403 (no bypass)", async () => {
+    const app = makeApp(CUSTOMER_STAFF);
+    mock.appointments = [];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(403);
+  });
+
+  it("customer with portal session for a DIFFERENT client gets 403 (cross-tenant blocked)", async () => {
+    const app = makeApp(CUSTOMER_STAFF);
+    mock.appointments = [];
+    mock.impersonationSessions = [
+      {
+        id: "sess-other-client",
+        staffId: "staff-customer-id",
+        clientId: "00000000-0000-0000-0000-000000000099", // different from CLIENT_ID
+        reason: "sso-bridge",
+        status: "active",
+        startedAt: new Date("2024-11-01"),
+        endedAt: null,
+        expiresAt: new Date("2099-01-01T00:00:00Z"),
+        createdAt: new Date("2024-11-01"),
+      },
+    ];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-other-client" },
+    });
+    expect(res.status).toBe(403);
+  });
+
+  it("customer with expired portal session still gets 403", async () => {
+    const app = makeApp(CUSTOMER_STAFF);
+    mock.appointments = [];
+    mock.impersonationSessions = [
+      {
+        id: "sess-expired",
+        staffId: "staff-customer-id",
+        clientId: CLIENT_ID,
+        reason: "sso-bridge",
+        status: "active",
+        startedAt: new Date("2024-01-01"),
+        endedAt: null,
+        expiresAt: new Date("2024-02-01T00:00:00Z"), // expired long ago
+        createdAt: new Date("2024-01-01"),
+      },
+    ];
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-expired" },
+    });
+    expect(res.status).toBe(403);
+  });
+
+  it("manager does NOT need the impersonation header (existing role check still works)", async () => {
+    const app = makeApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+  });
+
+  it("groomer with linkage to pet's client still works (regression — no regression from bypass)", async () => {
+    const app = makeApp(GROOMER);
+    // GROOMER fixture has appointments linked to staff-groomer-id in the mock state
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+  });
+});

apps/api/src/__tests__/seed-uat-credentials.test.ts

@@ -67,6 +67,7 @@ let dbAccounts: AccountRow[] = [];
 let dbStaff: StaffRow[] = [];
 let insertedUsers: UserRow[] = [];
 let insertedAccounts: AccountRow[] = [];
+let updatedAccounts: Array<{ id: string; password: string }> = [];
 let updatedStaff: Array<{ id: string; userId: string }> = [];
 
 const originalEnv = { ...process.env };
@@ -77,6 +78,7 @@ function resetMock() {
   dbStaff = [];
   insertedUsers = [];
   insertedAccounts = [];
+  updatedAccounts = [];
   updatedStaff = [];
   process.env = { ...originalEnv };
 }
@@ -173,7 +175,11 @@ async function seedUatCredentials(
     );
 
     if (existingAccount) {
-      // skip — already has credential account
+      // Idempotent update: re-hash the current env password and update the stored hash.
+      const { hashPassword } = await import("better-auth/crypto");
+      const passwordHash = await hashPassword(password);
+      existingAccount.password = passwordHash;
+      updatedAccounts.push({ id: existingAccount.id, password: passwordHash });
     } else {
       // Use Better-Auth's hashPassword so test helper matches production seed.ts
       const { hashPassword } = await import("better-auth/crypto");
@@ -312,9 +318,9 @@ describe("seedUatCredentials — credential provisioning logic", () => {
     expect(updatedStaff).toHaveLength(0);
   });
 
-  // ── AC-5: idempotent — skips when user already exists ───────────────────────
+  // ── AC-5: idempotent — does not insert duplicate records ───────────────────
 
-  it("AC-5: re-running does not duplicate user or account records (idempotent)", async () => {
+  it("AC-5: re-running does not insert duplicate user or account records", async () => {
     process.env.SEED_UAT_CUSTOMER_PASSWORD = TEST_PASSWORD;
 
     const preExistingUsers: UserRow[] = [
@@ -330,25 +336,96 @@ describe("seedUatCredentials — credential provisioning logic", () => {
       },
     ];
 
-    // First call — nothing inserted (user + account pre-exist)
     await seedUatCredentials([UAT_ACCOUNTS[2]!], {
       users: preExistingUsers,
       accounts: preExistingAccounts,
       staff: [],
     });
 
+    // No inserts — user and account already exist
     expect(insertedUsers).toHaveLength(0);
     expect(insertedAccounts).toHaveLength(0);
+  });
+
+  // ── AC-5b: password rotation on re-seed ─────────────────────────────────────
+
+  it("AC-5b: re-running with a new password updates the stored credential hash", async () => {
+    const OLD_PASSWORD = "old-password-abc";
+    const NEW_PASSWORD = "new-password-xyz";
+    process.env.SEED_UAT_CUSTOMER_PASSWORD = NEW_PASSWORD;
+
+    const preExistingUsers: UserRow[] = [
+      { id: "pre-existing-user", email: "uat-customer@groombook.dev", name: "UAT Customer", emailVerified: true },
+    ];
+    const preExistingAccounts: AccountRow[] = [
+      {
+        id: "pre-existing-acct",
+        accountId: "pre-existing-user",
+        providerId: "credential",
+        userId: "pre-existing-user",
+        password: await hashPassword(OLD_PASSWORD),
+      },
+    ];
 
-    // Second call — still nothing inserted
     await seedUatCredentials([UAT_ACCOUNTS[2]!], {
       users: preExistingUsers,
       accounts: preExistingAccounts,
       staff: [],
     });
 
+    // No new records inserted
     expect(insertedUsers).toHaveLength(0);
     expect(insertedAccounts).toHaveLength(0);
+    // Password WAS updated to the new env value
+    expect(updatedAccounts).toHaveLength(1);
+    expect(updatedAccounts[0]!.id).toBe("pre-existing-acct");
+    // New hash is valid Better-Auth format (salt:key, each hex)
+    const newHashParts = updatedAccounts[0]!.password.split(":");
+    expect(Buffer.from(newHashParts[0]!, "hex")).toHaveLength(16);
+    expect(Buffer.from(newHashParts[1]!, "hex")).toHaveLength(64);
+  });
+
+  // ── AC-8: existing account password IS updated (not frozen at first-seed) ──
+
+  it("AC-8: re-seeding with a changed password env var updates the stored hash", async () => {
+    const ORIGINAL_PASSWORD = "original-password";
+    const ROTATED_PASSWORD = "rotated-password-456";
+
+    process.env.SEED_UAT_CUSTOMER_PASSWORD = ROTATED_PASSWORD;
+
+    const preExistingUsers: UserRow[] = [
+      { id: "pre-existing-user", email: "uat-customer@groombook.dev", name: "UAT Customer", emailVerified: true },
+    ];
+    // Account was created with the original password on first seed
+    const originalHash = await hashPassword(ORIGINAL_PASSWORD);
+    const preExistingAccounts: AccountRow[] = [
+      {
+        id: "pre-existing-acct",
+        accountId: "pre-existing-user",
+        providerId: "credential",
+        userId: "pre-existing-user",
+        password: originalHash,
+      },
+    ];
+
+    // Re-seed with the rotated password env var
+    await seedUatCredentials([UAT_ACCOUNTS[2]!], {
+      users: preExistingUsers,
+      accounts: preExistingAccounts,
+      staff: [],
+    });
+
+    // No new user or account created
+    expect(insertedUsers).toHaveLength(0);
+    expect(insertedAccounts).toHaveLength(0);
+
+    // The pre-existing account's password WAS updated (not frozen at first-seed).
+    // hashPassword uses a random salt so we verify by format + that it is a new,
+    // different valid hash from the original.
+    const updatedAcct = preExistingAccounts[0]!;
+    expect(updatedAcct.password).toBeDefined();
+    expect(updatedAcct.password).toMatch(/^[a-f0-9]{32}:[a-f0-9]{128}$/);
+    expect(updatedAcct.password).not.toBe(originalHash); // it actually changed
   });
 
   // ── AC-6: missing env var skips with warning ────────────────────────────────

apps/api/src/routes/pets.ts

@@ -1,7 +1,7 @@
 import { Hono } from "hono";
 import { zValidator } from "@hono/zod-validator";
 import { z } from "zod/v3";
-import { and, eq, exists, getDb, or, pets, appointments } from "../db/index.js";
+import { and, desc, eq, exists, getDb, gte, groomingVisitLogs, impersonationSessions, or, pets, appointments, staff, services, sql } from "../db/index.js";
 import type { AppEnv } from "../middleware/rbac.js";
 import {
   getPresignedUploadUrl,
@@ -283,3 +283,169 @@ petsRouter.get("/:petId/photo", async (c) => {
   const url = await getPresignedGetUrl(pet.photoKey);
   return c.json({ url, photoKey: pet.photoKey, photoUploadedAt: pet.photoUploadedAt });
 });
+
+// ─── Profile Summary ───────────────────────────────────────────────────────────
+
+async function groomerLinkageCheck(
+  db: ReturnType<typeof getDb>,
+  clientId: string,
+  staffRow: NonNullable<AppEnv["Variables"]["staff"]>
+): Promise<boolean> {
+  const [linkage] = await db
+    .select({ id: appointments.id })
+    .from(appointments)
+    .where(
+      and(
+        eq(appointments.clientId, clientId),
+        or(
+          eq(appointments.staffId, staffRow.id),
+          eq(appointments.batherStaffId, staffRow.id)
+        )
+      )
+    )
+    .limit(1);
+  return !!linkage;
+}
+
+/**
+ * Resolves the clientId from the X-Impersonation-Session-Id header, if present and active.
+ * Used by staff routes to allow a customer (auto-provisioned as a `groomer` staff row
+ * by rbac.ts) to access their own pet's data when they are the rightful owner.
+ *
+ * Returns null when the header is missing, the session is unknown/expired/ended, or the
+ * session exists but has no clientId — callers should treat null as "no owner-bypass".
+ */
+async function resolveImpersonationClientId(
+  db: ReturnType<typeof getDb>,
+  c: { req: { header: (name: string) => string | undefined } }
+): Promise<string | null> {
+  const sessionId = c.req.header("X-Impersonation-Session-Id");
+  if (!sessionId) return null;
+  const [session] = await db
+    .select({ clientId: impersonationSessions.clientId, status: impersonationSessions.status, expiresAt: impersonationSessions.expiresAt })
+    .from(impersonationSessions)
+    .where(eq(impersonationSessions.id, sessionId))
+    .limit(1);
+  if (!session) return null;
+  if (session.status !== "active") return null;
+  if (session.expiresAt <= new Date()) return null;
+  return session.clientId;
+}
+
+/**
+ * GET /:id/profile-summary
+ * Returns aggregated profile: basic pet fields + grooming history + visit stats + upcoming appointment.
+ * Groomer RBAC: same visibility rules as GET /:id.
+ * Owner-bypass (GRO-2013): a customer who supplies a valid X-Impersonation-Session-Id
+ * for the pet's owning client may read their own pet's summary, even though rbac.ts
+ * auto-provisions them as a `groomer` staff row with no appointment linkage.
+ */
+petsRouter.get("/:id/profile-summary", async (c) => {
+  const db = getDb();
+  const petId = c.req.param("id");
+  const staffRow = c.get("staff");
+  const isGroomer = staffRow?.role === "groomer";
+
+  const [row] = await db.select().from(pets).where(eq(pets.id, petId));
+  if (!row) return c.json({ error: "Not found" }, 404);
+
+  // Owner-bypass: customer with a valid portal session for this pet's client
+  // is allowed to view their own pet's profile summary (GRO-2013).
+  let isOwner = false;
+  if (isGroomer) {
+    const ownerClientId = await resolveImpersonationClientId(db, c);
+    isOwner = !!ownerClientId && ownerClientId === row.clientId;
+  }
+
+  if (isGroomer && !isOwner) {
+    const hasLinkage = await groomerLinkageCheck(db, row.clientId, staffRow);
+    if (!hasLinkage) return c.json({ error: "Forbidden" }, 403);
+  }
+
+  // Recent grooming history: last 10, with staff name join
+  const historyRows = await db
+    .select({
+      id: groomingVisitLogs.id,
+      petId: groomingVisitLogs.petId,
+      appointmentId: groomingVisitLogs.appointmentId,
+      staffId: groomingVisitLogs.staffId,
+      staffName: staff.name,
+      cutStyle: groomingVisitLogs.cutStyle,
+      productsUsed: groomingVisitLogs.productsUsed,
+      notes: groomingVisitLogs.notes,
+      groomedAt: groomingVisitLogs.groomedAt,
+      createdAt: groomingVisitLogs.createdAt,
+    })
+    .from(groomingVisitLogs)
+    .leftJoin(staff, eq(staff.id, groomingVisitLogs.staffId))
+    .where(eq(groomingVisitLogs.petId, petId))
+    .orderBy(desc(groomingVisitLogs.groomedAt))
+    .limit(10);
+
+  const recentGroomingHistory = historyRows.map((r) => ({
+    id: r.id,
+    petId: r.petId,
+    appointmentId: r.appointmentId,
+    staffId: r.staffId,
+    staffName: r.staffName,
+    cutStyle: r.cutStyle,
+    productsUsed: r.productsUsed,
+    notes: r.notes,
+    groomedAt: r.groomedAt?.toISOString() ?? null,
+    createdAt: r.createdAt?.toISOString() ?? null,
+  }));
+
+  const lastVisitDate = historyRows[0]?.groomedAt?.toISOString() ?? null;
+
+  // Completed appointment count for this pet
+  const [{ count: visitCount }] = await db
+    .select({ count: sql<number>`count(*)::int` })
+    .from(appointments)
+    .where(and(eq(appointments.petId, petId), eq(appointments.status, "completed")));
+
+  // Upcoming appointment: next scheduled or confirmed
+  const [nextAppt] = await db
+    .select({
+      id: appointments.id,
+      serviceId: appointments.serviceId,
+      staffId: appointments.staffId,
+      startTime: appointments.startTime,
+      endTime: appointments.endTime,
+      status: appointments.status,
+      serviceName: services.name,
+      staffName: staff.name,
+    })
+    .from(appointments)
+    .leftJoin(services, eq(services.id, appointments.serviceId))
+    .leftJoin(staff, eq(staff.id, appointments.staffId))
+    .where(
+      and(
+        eq(appointments.petId, petId),
+        or(eq(appointments.status, "scheduled"), eq(appointments.status, "confirmed")),
+        gte(appointments.startTime, new Date())
+      )
+    )
+    .orderBy(appointments.startTime)
+    .limit(1);
+
+  const upcomingAppointment = nextAppt
+    ? {
+        id: nextAppt.id,
+        serviceId: nextAppt.serviceId,
+        serviceName: nextAppt.serviceName,
+        staffId: nextAppt.staffId,
+        staffName: nextAppt.staffName,
+        startTime: nextAppt.startTime?.toISOString() ?? null,
+        endTime: nextAppt.endTime?.toISOString() ?? null,
+        status: nextAppt.status,
+      }
+    : null;
+
+  return c.json({
+    ...row,
+    recentGroomingHistory,
+    lastVisitDate,
+    visitCount,
+    upcomingAppointment,
+  });
+});

packages/db/migrations/0034_extend_pet_profile_columns.sql

@@ -0,0 +1,8 @@
+-- Migration: 0034_extend_pet_profile_columns.sql
+-- GRO-1850: Adds temperament_score, temperament_flags, medical_alerts,
+-- and preferred_cuts columns to the pets table.
+
+ALTER TABLE "pets" ADD COLUMN "temperament_score" integer;
+ALTER TABLE "pets" ADD COLUMN "temperament_flags" jsonb DEFAULT '[]';
+ALTER TABLE "pets" ADD COLUMN "medical_alerts" jsonb DEFAULT '[]';
+ALTER TABLE "pets" ADD COLUMN "preferred_cuts" jsonb DEFAULT '[]';

packages/db/migrations/0035_add_missing_coat_type_values.sql

@@ -0,0 +1,9 @@
+-- Migration: 0035_add_missing_coat_type_values.sql
+-- Adds missing values to coat_type enum that seed.ts requires but which were
+-- omitted from the 0031_buffer_rules.sql CREATE TYPE statement (migration drift).
+-- 0031 created: 'smooth', 'double', 'wire', 'curly', 'long', 'hairless'
+-- Missing (from schema.ts coatTypeEnum): 'short', 'medium', 'silky'
+
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'short';
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'medium';
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'silky';

packages/db/migrations/0035_add_short_to_coat_type_enum.sql

@@ -0,0 +1,14 @@
+-- Migration: 0035_add_short_to_coat_type_enum.sql
+-- GRO-1953: Adds missing "short" value to the coat_type enum so that seed data
+-- (which uses coatTypePool including "short") can be inserted without error.
+--
+-- The seed file defines coatTypePool as:
+--   ["short", "medium", "long", "double", "wire", "silky", "curly", "hairless"]
+-- but migration 0031 created the enum without "short", causing:
+--   PostgresError: invalid input value for enum coat_type: "short"
+
+BEGIN;
+
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'short';
+
+COMMIT;

packages/db/migrations/0036_add_missing_coat_type_values.sql

@@ -0,0 +1,9 @@
+-- Migration: 0036_add_missing_coat_type_values.sql
+-- Adds missing values to coat_type enum that seed.ts requires but which were
+-- omitted from the 0031_buffer_rules.sql CREATE TYPE statement (migration drift).
+-- 0031 created: 'smooth', 'double', 'wire', 'curly', 'long', 'hairless'
+-- Missing (from schema.ts coatTypeEnum): 'short', 'medium', 'silky'
+
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'short';
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'medium';
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'silky';

packages/db/migrations/0037_add_extra_large_to_pet_size_category.sql

@@ -0,0 +1,19 @@
+-- Migration: 0037_add_extra_large_to_pet_size_category.sql
+-- GRO-1979: Adds the 'extra_large' value to the pet_size_category enum.
+--
+-- 0031_buffer_rules.sql created pet_size_category with values
+-- ('small', 'medium', 'large', 'xlarge'), but seed.ts and the drizzle
+-- schema (PetSizeCategory type) both use 'extra_large' — a mismatch that
+-- caused the UAT seed job to fail with:
+--   invalid input value for enum pet_size_category: "extra_large"
+--
+-- 0035/0036 (GRO-1971) registered 'short'/'medium'/'silky' in coat_type.
+-- This migration is the pet_size_category counterpart: register
+-- 'extra_large' so seed.ts can write the value the schema declares.
+--
+-- Postgres restriction: ALTER TYPE ADD VALUE cannot run inside a
+-- transaction block. The drizzle migrate runner does not wrap
+-- individual statements in an explicit transaction, so this applies
+-- as a single auto-commit DDL.
+
+ALTER TYPE "pet_size_category" ADD VALUE IF NOT EXISTS 'extra_large';

packages/db/migrations/0038_register_extra_large_pet_size_category.sql

@@ -0,0 +1,4 @@
+-- GRO-1999: 0037 was skipped on existing DBs due to a below-high-water-mark
+-- journal timestamp. Re-register extra_large with a monotonic timestamp so
+-- the existing UAT/persistent DBs apply it. Idempotent.
+ALTER TYPE "pet_size_category" ADD VALUE IF NOT EXISTS 'extra_large';

packages/db/migrations/0039_extend_pet_profile_columns_idempotent.sql

@@ -0,0 +1,27 @@
+-- Migration: 0039_extend_pet_profile_columns_idempotent.sql
+-- GRO-2033: re-register the temperament/medical/preferred-cuts columns from
+-- 0034 with an idempotent ADD COLUMN IF NOT EXISTS + a monotonic journal
+-- `when` (1780000000001), above the 0033 high-water mark (1779500000000)
+-- and above the most recent applied migration 0038 (1780000000000).
+--
+-- 0034_extend_pet_profile_columns.sql was authored on 2026-05-28 with
+-- `when` = 1751140800000 (2025-06-28) — *below* the 0033 high-water mark
+-- of 1779500000000 (2026-05-23). drizzle-orm@0.38.4
+-- (pg-core/dialect.js#migrate) only applies a migration when
+-- `migration.folderMillis > lastDbMigration.created_at`, so on prod —
+-- whose last applied entry was 0033 at created_at=1779500000000 — 0034
+-- was silently skipped, leaving `pets.temperament_score` (and friends)
+-- missing. The migrate Job still exits 0 ("migrations applied
+-- successfully!") because the journal high watermark *was* advanced by
+-- 0038, but no schema change ever ran for 0034. Seed/reset then crash on:
+--   PostgresError: column "temperament_score" does not exist (42703)
+--
+-- Same pattern as GRO-1999 (0037 → 0038): do NOT modify 0034 in-place
+-- (UAT/dev have already applied it via their lower watermarks). Add a
+-- new idempotent migration with a monotonic `when` instead so existing
+-- DBs apply it cleanly and fresh DBs are a no-op-after-no-op.
+
+ALTER TABLE "pets" ADD COLUMN IF NOT EXISTS "temperament_score" integer;
+ALTER TABLE "pets" ADD COLUMN IF NOT EXISTS "temperament_flags" jsonb DEFAULT '[]';
+ALTER TABLE "pets" ADD COLUMN IF NOT EXISTS "medical_alerts" jsonb DEFAULT '[]';
+ALTER TABLE "pets" ADD COLUMN IF NOT EXISTS "preferred_cuts" jsonb DEFAULT '[]';

packages/db/migrations/0040_register_missing_coat_type_values.sql

@@ -0,0 +1,26 @@
+-- Migration: 0040_register_missing_coat_type_values.sql
+-- GRO-2033: re-register the 'short' / 'medium' / 'silky' coat_type enum
+-- values that 0036 added with `when` = 1751480000000 — *below* the 0033
+-- high-water mark of 1779500000000. drizzle-orm@0.38.4
+-- (pg-core/dialect.js#migrate) silently skipped 0036 on prod for the same
+-- reason it skipped 0034 (see 0039). 0036 itself was idempotent
+-- (`ADD VALUE IF NOT EXISTS`), but its journal entry was never applied,
+-- so the values are not in the prod enum.
+--
+-- Same pattern as GRO-1999 (0037 → 0038) and 0039: do NOT modify 0036 in
+-- place. Add a new entry with a monotonic `when` (1780000000002) so
+-- existing prod re-applies it; UAT/dev are a safe no-op because the
+-- statements are `IF NOT EXISTS` and the values are already there.
+--
+-- Postgres restriction: `ALTER TYPE ... ADD VALUE` cannot run inside a
+-- transaction block, so we emit individual auto-commit DDL statements
+-- (no BEGIN/COMMIT). drizzle-kit migrate executes inside a tx; with
+-- `ADD VALUE IF NOT EXISTS` Postgres is permissive and treats it as a
+-- regular DDL statement that *can* run inside a tx in 9.6+ when no new
+-- value is actually added. If you ever rename this to add a value that
+-- doesn't exist on every target DB, lift it out of the journal
+-- transaction (single-statement file) — see GRO-1999 commit 423d4bf.
+
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'short';
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'medium';
+ALTER TYPE "coat_type" ADD VALUE IF NOT EXISTS 'silky';

packages/db/migrations/0041_route_optimization.sql

@@ -0,0 +1,66 @@
+-- Migration: 0041_route_optimization.sql
+-- Route optimization schema: geocoding columns on clients, groomerRoutes +
+-- routeStops tables, and route settings on business_settings.
+-- Written idempotently so it is safe to re-run.
+
+-- ─── Enums ────────────────────────────────────────────────────────────────────
+
+DO $$ BEGIN
+  CREATE TYPE "route_status" AS ENUM ('draft', 'optimized', 'in_progress', 'completed');
+EXCEPTION WHEN duplicate_object THEN NULL;
+END $$;
+
+-- ─── Clients: geocoding columns ───────────────────────────────────────────────
+
+ALTER TABLE "clients" ADD COLUMN IF NOT EXISTS "latitude" double precision;
+ALTER TABLE "clients" ADD COLUMN IF NOT EXISTS "longitude" double precision;
+ALTER TABLE "clients" ADD COLUMN IF NOT EXISTS "geocoded_at" timestamp;
+
+-- ─── Business settings: route optimization config ─────────────────────────────
+
+ALTER TABLE "business_settings"
+  ADD COLUMN IF NOT EXISTS "default_travel_buffer_mins" integer NOT NULL DEFAULT 15;
+ALTER TABLE "business_settings"
+  ADD COLUMN IF NOT EXISTS "route_optimization_provider" text DEFAULT 'nominatim';
+-- Encrypted at rest at the application layer (AES-256-GCM).
+ALTER TABLE "business_settings"
+  ADD COLUMN IF NOT EXISTS "google_maps_api_key" text;
+
+-- ─── Groomer routes table ─────────────────────────────────────────────────────
+
+CREATE TABLE IF NOT EXISTS "groomer_routes" (
+  "id" uuid PRIMARY KEY DEFAULT gen_random_uuid(),
+  "staff_id" uuid NOT NULL REFERENCES "staff"("id") ON DELETE CASCADE,
+  "route_date" date NOT NULL,
+  "status" "route_status" NOT NULL DEFAULT 'draft',
+  "total_travel_mins" integer,
+  "total_distance_km" numeric(8, 2),
+  "optimized_at" timestamp,
+  "created_at" timestamp NOT NULL DEFAULT now(),
+  "updated_at" timestamp NOT NULL DEFAULT now(),
+  CONSTRAINT "uq_groomer_routes_staff_date" UNIQUE ("staff_id", "route_date")
+);
+
+CREATE INDEX IF NOT EXISTS "idx_groomer_routes_staff_id"
+  ON "groomer_routes"("staff_id");
+
+-- ─── Route stops table ────────────────────────────────────────────────────────
+
+CREATE TABLE IF NOT EXISTS "route_stops" (
+  "id" uuid PRIMARY KEY DEFAULT gen_random_uuid(),
+  "route_id" uuid NOT NULL REFERENCES "groomer_routes"("id") ON DELETE CASCADE,
+  "appointment_id" uuid NOT NULL REFERENCES "appointments"("id") ON DELETE CASCADE,
+  "stop_order" integer NOT NULL,
+  "latitude" double precision NOT NULL,
+  "longitude" double precision NOT NULL,
+  "travel_mins_from_prev" integer,
+  "travel_distance_km_from_prev" numeric(8, 2),
+  "buffer_mins" integer NOT NULL DEFAULT 15,
+  "created_at" timestamp NOT NULL DEFAULT now(),
+  "updated_at" timestamp NOT NULL DEFAULT now(),
+  CONSTRAINT "uq_route_stops_route_appointment" UNIQUE ("route_id", "appointment_id"),
+  CONSTRAINT "uq_route_stops_route_order" UNIQUE ("route_id", "stop_order")
+);
+
+CREATE INDEX IF NOT EXISTS "idx_route_stops_route_id"
+  ON "route_stops"("route_id");

packages/db/migrations/meta/0034_snapshot.json

@@ -0,0 +1,210 @@
+{
+  "id": "0034_extend_pet_profile_columns",
+  "prevId": "b3a381ca-f7a4-450f-aa7e-fdc2d652dc97",
+  "version": "7",
+  "dialect": "postgresql",
+  "tables": {
+    "public.pets": {
+      "name": "pets",
+      "schema": "",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "uuid",
+          "primaryKey": true,
+          "notNull": true,
+          "default": "gen_random_uuid()"
+        },
+        "client_id": {
+          "name": "client_id",
+          "type": "uuid",
+          "primaryKey": false,
+          "notNull": true
+        },
+        "name": {
+          "name": "name",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true
+        },
+        "species": {
+          "name": "species",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true
+        },
+        "breed": {
+          "name": "breed",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "weight_kg": {
+          "name": "weight_kg",
+          "type": "numeric(5, 2)",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "date_of_birth": {
+          "name": "date_of_birth",
+          "type": "timestamp",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "health_alerts": {
+          "name": "health_alerts",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "grooming_notes": {
+          "name": "grooming_notes",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "cut_style": {
+          "name": "cut_style",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "shampoo_preference": {
+          "name": "shampoo_preference",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "special_care_notes": {
+          "name": "special_care_notes",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "coat_type": {
+          "name": "coat_type",
+          "type": "coat_type",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "pet_size_category": {
+          "name": "pet_size_category",
+          "type": "pet_size_category",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "temperament_score": {
+          "name": "temperament_score",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "temperament_flags": {
+          "name": "temperament_flags",
+          "type": "jsonb",
+          "primaryKey": false,
+          "notNull": false,
+          "default": "'[]'::jsonb"
+        },
+        "medical_alerts": {
+          "name": "medical_alerts",
+          "type": "jsonb",
+          "primaryKey": false,
+          "notNull": false,
+          "default": "'[]'::jsonb"
+        },
+        "preferred_cuts": {
+          "name": "preferred_cuts",
+          "type": "jsonb",
+          "primaryKey": false,
+          "notNull": false,
+          "default": "'[]'::jsonb"
+        },
+        "custom_fields": {
+          "name": "custom_fields",
+          "type": "jsonb",
+          "primaryKey": false,
+          "notNull": true,
+          "default": "'{}'::jsonb"
+        },
+        "photo_key": {
+          "name": "photo_key",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "photo_uploaded_at": {
+          "name": "photo_uploaded_at",
+          "type": "timestamp",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "image": {
+          "name": "image",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "timestamp",
+          "primaryKey": false,
+          "notNull": true,
+          "default": "now()"
+        },
+        "updated_at": {
+          "name": "updated_at",
+          "type": "timestamp",
+          "primaryKey": false,
+          "notNull": true,
+          "default": "now()"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {
+        "pets_client_id_clients_id_fk": {
+          "name": "pets_client_id_clients_id_fk",
+          "tableFrom": "pets",
+          "tableTo": "clients",
+          "columnsFrom": [
+            "client_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "policies": {},
+      "checkConstraints": {},
+      "isRLSEnabled": false
+    }
+  },
+  "enums": {
+    "coat_type": {
+      "name": "coat_type",
+      "values": [
+        "short",
+        "medium",
+        "long",
+        "wire",
+        "double",
+        "hairless",
+        "curly"
+      ]
+    },
+    "pet_size_category": {
+      "name": "pet_size_category",
+      "values": [
+        "small",
+        "medium",
+        "large",
+        "extra_large"
+      ]
+    }
+  },
+  "nativeEnums": {}
+}

packages/db/migrations/meta/_journal.json

@@ -239,6 +239,55 @@
       "when": 1779500000000,
       "tag": "0033_add_services_default_buffer_minutes",
       "breakpoints": true
+    },
+    {
+      "idx": 34,
+      "version": "7",
+      "when": 1751140800000,
+      "tag": "0034_extend_pet_profile_columns",
+      "breakpoints": true
+    },
+    {
+      "idx": 36,
+      "version": "7",
+      "when": 1751480000000,
+      "tag": "0036_add_missing_coat_type_values",
+      "breakpoints": true
+    },
+    {
+      "idx": 37,
+      "version": "7",
+      "when": 1751500000000,
+      "tag": "0037_add_extra_large_to_pet_size_category",
+      "breakpoints": true
+    },
+    {
+      "idx": 38,
+      "version": "7",
+      "when": 1780000000000,
+      "tag": "0038_register_extra_large_pet_size_category",
+      "breakpoints": true
+    },
+    {
+      "idx": 39,
+      "version": "7",
+      "when": 1780000000001,
+      "tag": "0039_extend_pet_profile_columns_idempotent",
+      "breakpoints": true
+    },
+    {
+      "idx": 40,
+      "version": "7",
+      "when": 1780000000002,
+      "tag": "0040_register_missing_coat_type_values",
+      "breakpoints": true
+    },
+    {
+      "idx": 41,
+      "version": "7",
+      "when": 1780000000003,
+      "tag": "0041_route_optimization",
+      "breakpoints": true
     }
   ]
 }

packages/db/package.json

@@ -18,9 +18,10 @@
   "scripts": {
     "build": "tsc --project .",
     "generate": "drizzle-kit generate",
-    "migrate": "drizzle-kit migrate",
-    "seed": "tsx src/seed.ts",
-    "reset": "tsx src/reset.ts && drizzle-kit migrate && tsx src/seed.ts",
+    "wait-for-db": "node ./scripts/wait-for-db.mjs",
+    "migrate": "node ./scripts/wait-for-db.mjs && drizzle-kit migrate",
+    "seed": "node ./scripts/wait-for-db.mjs && tsx src/seed.ts",
+    "reset": "node ./scripts/wait-for-db.mjs && tsx src/reset.ts && drizzle-kit migrate && tsx src/seed.ts",
     "studio": "drizzle-kit studio",
     "typecheck": "tsc --noEmit"
   },

packages/db/scripts/wait-for-db.mjs

@@ -0,0 +1,104 @@
+#!/usr/bin/env node
+// wait-for-db.mjs
+//
+// GRO-2163: wait for / retry DNS resolution of the database hostname derived
+// from DATABASE_URL before invoking `drizzle-kit migrate`. The first attempt
+// of a fresh migrate-schema pod occasionally hits a transient CoreDNS miss
+// (EAI_AGAIN) on `groombook-postgres-rw.<ns>.svc`; with backoffLimit: 2 the
+// retry pod usually wins, but three unlucky attempts in a row trips
+// BackoffLimitExceeded. Resolving once here, with backoff, removes the dice
+// roll at the source so the first attempt reliably succeeds.
+//
+// Mirrors the belt-and-braces pattern used in GRO-1985 (no Corepack
+// download fallback): we don't try to outsmart CoreDNS, we just don't ask
+// drizzle-kit to do the very first DNS lookup of a freshly-scheduled pod.
+//
+// Configuration (env):
+//   WAIT_FOR_DB_MAX_ATTEMPTS  default 12  (~30s of total wait at default backoff)
+//   WAIT_FOR_DB_BASE_DELAY_MS default 500
+//   WAIT_FOR_DB_MAX_DELAY_MS  default 5000
+//   WAIT_FOR_DB_SKIP          default unset; set to "1" to skip (debug only)
+//
+// On success: exit 0. On exhaustion: exit 1 so the Job's backoff is
+// preserved (we don't want to silently mask a real outage by giving up
+// after 30s and letting drizzle-kit fail with a less-actionable error).
+
+import { setTimeout as delay } from "node:timers/promises";
+import dns from "node:dns/promises";
+
+const MAX_ATTEMPTS = Number(process.env.WAIT_FOR_DB_MAX_ATTEMPTS ?? 12);
+const BASE_DELAY_MS = Number(process.env.WAIT_FOR_DB_BASE_DELAY_MS ?? 500);
+const MAX_DELAY_MS = Number(process.env.WAIT_FOR_DB_MAX_DELAY_MS ?? 5000);
+
+function parseHost(databaseUrl) {
+  try {
+    return new URL(databaseUrl).hostname || null;
+  } catch {
+    return null;
+  }
+}
+
+async function resolveOnce(host) {
+  const start = Date.now();
+  const result = await dns.lookup(host);
+  return { address: result.address, ms: Date.now() - start };
+}
+
+async function main() {
+  if (process.env.WAIT_FOR_DB_SKIP === "1") {
+    console.log("[wait-for-db] WAIT_FOR_DB_SKIP=1, skipping");
+    return;
+  }
+  const databaseUrl = process.env.DATABASE_URL;
+  if (!databaseUrl) {
+    // Don't gate the migrate on a misconfigured env — let drizzle-kit fail
+    // loudly with its own clear error.
+    console.warn("[wait-for-db] DATABASE_URL not set; skipping");
+    return;
+  }
+  const host = parseHost(databaseUrl);
+  if (!host) {
+    console.warn(`[wait-for-db] could not parse hostname from DATABASE_URL; skipping`);
+    return;
+  }
+  console.log(
+    `[wait-for-db] host=${host} max_attempts=${MAX_ATTEMPTS} ` +
+      `base_delay_ms=${BASE_DELAY_MS} max_delay_ms=${MAX_DELAY_MS}`,
+  );
+
+  for (let attempt = 1; attempt <= MAX_ATTEMPTS; attempt++) {
+    try {
+      const { address, ms } = await resolveOnce(host);
+      console.log(`[wait-for-db] ok attempt=${attempt} host=${host} -> ${address} (${ms}ms)`);
+      return;
+    } catch (err) {
+      const code = err?.code ?? "UNKNOWN";
+      const transient = code === "EAI_AGAIN" || code === "ENOTFOUND" || code === "EAI_NODATA";
+      if (!transient) {
+        // Hard error (e.g. invalid hostname): surface and let drizzle-kit fail
+        // with a real error rather than spinning.
+        console.error(`[wait-for-db] non-transient DNS error attempt=${attempt} code=${code}: ${err.message}`);
+        process.exit(1);
+      }
+      if (attempt === MAX_ATTEMPTS) {
+        console.error(
+          `[wait-for-db] exhausted attempts=${MAX_ATTEMPTS} host=${host} last_code=${code}; exiting 1`,
+        );
+        process.exit(1);
+      }
+      const backoff = Math.min(
+        MAX_DELAY_MS,
+        BASE_DELAY_MS * 2 ** (attempt - 1) + Math.floor(Math.random() * BASE_DELAY_MS),
+      );
+      console.log(
+        `[wait-for-db] transient attempt=${attempt} code=${code} retry_in_ms=${backoff}`,
+      );
+      await delay(backoff);
+    }
+  }
+}
+
+main().catch((err) => {
+  console.error(`[wait-for-db] fatal: ${err?.message ?? err}`);
+  process.exit(1);
+});

packages/db/src/factories.ts

@@ -78,6 +78,9 @@ export function buildClient(overrides: Partial<ClientRow> = {}): ClientRow {
     stripeCustomerId: null,
     status: "active",
     disabledAt: null,
+    latitude: null,
+    longitude: null,
+    geocodedAt: null,
     createdAt: new Date("2025-01-01T00:00:00Z"),
     updatedAt: new Date("2025-01-01T00:00:00Z"),
     ...overrides,

packages/db/src/schema.ts

@@ -1,5 +1,7 @@
 import {
   boolean,
+  date,
+  doublePrecision,
   index,
   integer,
   jsonb,
@@ -140,6 +142,10 @@ export const clients = pgTable(
     stripeCustomerId: text("stripe_customer_id"),
     status: clientStatusEnum("status").notNull().default("active"),
     disabledAt: timestamp("disabled_at"),
+    // Geocoded coordinates for route optimization; null until geocoded.
+    latitude: doublePrecision("latitude"),
+    longitude: doublePrecision("longitude"),
+    geocodedAt: timestamp("geocoded_at"),
     createdAt: timestamp("created_at").notNull().defaultNow(),
     updatedAt: timestamp("updated_at").notNull().defaultNow(),
   },
@@ -555,6 +561,16 @@ export const businessSettings = pgTable("business_settings", {
   accentColor: text("accent_color").notNull().default("#8b7355"),
   messagingPhoneNumber: text("messaging_phone_number"),
   telnyxMessagingProfileId: text("telnyx_messaging_profile_id"),
+  // Route optimization settings.
+  defaultTravelBufferMins: integer("default_travel_buffer_mins")
+    .notNull()
+    .default(15),
+  routeOptimizationProvider: text("route_optimization_provider").default(
+    "nominatim"
+  ),
+  // Encrypted at rest at the application layer (AES-256-GCM), mirroring
+  // the handling of authProviderConfigs.clientSecret.
+  googleMapsApiKey: text("google_maps_api_key"),
   createdAt: timestamp("created_at").notNull().defaultNow(),
   updatedAt: timestamp("updated_at").notNull().defaultNow(),
 });
@@ -658,3 +674,69 @@ export const bufferRules = pgTable(
     index("idx_buffer_rules_service_id").on(t.serviceId),
   ]
 );
+
+// ─── Route Optimization ───────────────────────────────────────────────────────
+
+export const routeStatusEnum = pgEnum("route_status", [
+  "draft",
+  "optimized",
+  "in_progress",
+  "completed",
+]);
+
+// A groomer's optimized route for a single day. One row per (staff, date).
+export const groomerRoutes = pgTable(
+  "groomer_routes",
+  {
+    id: uuid("id").primaryKey().defaultRandom(),
+    staffId: uuid("staff_id")
+      .notNull()
+      .references(() => staff.id, { onDelete: "cascade" }),
+    routeDate: date("route_date", { mode: "string" }).notNull(),
+    status: routeStatusEnum("status").notNull().default("draft"),
+    // Populated once the route is optimized.
+    totalTravelMins: integer("total_travel_mins"),
+    totalDistanceKm: numeric("total_distance_km", { precision: 8, scale: 2 }),
+    optimizedAt: timestamp("optimized_at"),
+    createdAt: timestamp("created_at").notNull().defaultNow(),
+    updatedAt: timestamp("updated_at").notNull().defaultNow(),
+  },
+  (t) => [
+    // One route per groomer per day.
+    unique("uq_groomer_routes_staff_date").on(t.staffId, t.routeDate),
+    index("idx_groomer_routes_staff_id").on(t.staffId),
+  ]
+);
+
+// An ordered stop within a groomer's route, tied to an appointment.
+export const routeStops = pgTable(
+  "route_stops",
+  {
+    id: uuid("id").primaryKey().defaultRandom(),
+    routeId: uuid("route_id")
+      .notNull()
+      .references(() => groomerRoutes.id, { onDelete: "cascade" }),
+    appointmentId: uuid("appointment_id")
+      .notNull()
+      .references(() => appointments.id, { onDelete: "cascade" }),
+    stopOrder: integer("stop_order").notNull(),
+    latitude: doublePrecision("latitude").notNull(),
+    longitude: doublePrecision("longitude").notNull(),
+    // Null for the first stop in the route.
+    travelMinsFromPrev: integer("travel_mins_from_prev"),
+    travelDistanceKmFromPrev: numeric("travel_distance_km_from_prev", {
+      precision: 8,
+      scale: 2,
+    }),
+    bufferMins: integer("buffer_mins").notNull().default(15),
+    createdAt: timestamp("created_at").notNull().defaultNow(),
+    updatedAt: timestamp("updated_at").notNull().defaultNow(),
+  },
+  (t) => [
+    // An appointment appears at most once per route.
+    unique("uq_route_stops_route_appointment").on(t.routeId, t.appointmentId),
+    // Stop order is unique within a route.
+    unique("uq_route_stops_route_order").on(t.routeId, t.stopOrder),
+    index("idx_route_stops_route_id").on(t.routeId),
+  ]
+);

packages/types/src/index.ts

@@ -225,3 +225,34 @@ export interface MedicalAlert {
 }
 
 export type CoatType = "smooth" | "double" | "curly" | "wire" | "long" | "hairless";
+
+export interface GroomingHistoryEntry {
+  id: string;
+  petId: string;
+  appointmentId: string | null;
+  staffId: string | null;
+  staffName: string | null;
+  cutStyle: string | null;
+  productsUsed: string | null;
+  notes: string | null;
+  groomedAt: string;
+  createdAt: string;
+}
+
+export interface UpcomingAppointment {
+  id: string;
+  serviceId: string;
+  serviceName: string;
+  staffId: string | null;
+  staffName: string | null;
+  startTime: string;
+  endTime: string;
+  status: AppointmentStatus;
+}
+
+export interface PetProfileSummary extends Pet {
+  recentGroomingHistory: GroomingHistoryEntry[];
+  lastVisitDate: string | null;
+  visitCount: number;
+  upcomingAppointment: UpcomingAppointment | null;
+}

src/__tests__/clientGeocoding.test.ts

@@ -0,0 +1,192 @@
+import { describe, it, expect, vi } from "vitest";
+import {
+  geocodeClient,
+  geocodeUngeocodedClients,
+  resolveClientGeocodingProvider,
+} from "../services/clientGeocoding.js";
+import {
+  NominatimGeocodingProvider,
+  type GeocodeResult,
+  type GeocodingProvider,
+} from "../services/geocoding.js";
+
+// ─── Fakes ──────────────────────────────────────────────────────────────────
+
+/** Fake provider with a scripted geocode behaviour and a call log. */
+function fakeProvider(
+  impl: (address: string) => Promise<GeocodeResult | null>
+): GeocodingProvider & { calls: string[] } {
+  const calls: string[] = [];
+  return {
+    name: "nominatim",
+    minRequestIntervalMs: 0,
+    calls,
+    geocode: (address: string) => {
+      calls.push(address);
+      return impl(address);
+    },
+  };
+}
+
+const okResult = (lat: number, lng: number): GeocodeResult => ({
+  latitude: lat,
+  longitude: lng,
+  formattedAddress: "1 Main St, Anytown",
+  provider: "nominatim",
+});
+
+/**
+ * Minimal db double recording update() set-values. `select()` chains return the
+ * preloaded `selectQueue` shift()ed per call so different statements get
+ * different rows (used by geocodeUngeocodedClients: count, then rows).
+ */
+function fakeDb(selectQueue: unknown[][]) {
+  const updates: Record<string, unknown>[] = [];
+  const queue = [...selectQueue];
+  const chain = () => {
+    const rows = queue.shift() ?? [];
+    const proxy: Record<string, unknown> = {};
+    for (const k of ["from", "where", "orderBy", "limit"]) {
+      proxy[k] = () => proxy;
+    }
+    // Make the chain awaitable / iterable as the resolved rows.
+    (proxy as { then: unknown }).then = (resolve: (v: unknown) => void) =>
+      resolve(rows);
+    (proxy as { [Symbol.iterator]: unknown })[Symbol.iterator] = () =>
+      (rows as unknown[])[Symbol.iterator]();
+    return proxy;
+  };
+  const db = {
+    select: () => chain(),
+    update: () => ({
+      set: (vals: Record<string, unknown>) => ({
+        where: () => {
+          updates.push(vals);
+          return { returning: async () => [] };
+        },
+      }),
+    }),
+    updates,
+  };
+  return db as unknown as Parameters<typeof geocodeClient>[0] & {
+    updates: Record<string, unknown>[];
+  };
+}
+
+const clientRow = (over: Record<string, unknown> = {}) =>
+  ({
+    id: "client-1",
+    name: "Alice",
+    email: "a@example.com",
+    address: "1 Main St",
+    latitude: null,
+    longitude: null,
+    geocodedAt: null,
+    ...over,
+  }) as unknown as Parameters<typeof geocodeClient>[1];
+
+// ─── geocodeClient ────────────────────────────────────────────────────────────
+
+describe("geocodeClient", () => {
+  it("persists coordinates and returns a geocoded outcome", async () => {
+    const db = fakeDb([]);
+    const provider = fakeProvider(async () => okResult(40.1, -74.2));
+    const outcome = await geocodeClient(db, clientRow(), provider);
+
+    expect(outcome.status).toBe("geocoded");
+    expect(outcome.latitude).toBe(40.1);
+    expect(outcome.longitude).toBe(-74.2);
+    expect(outcome.geocodedAt).toBeTruthy();
+    expect(db.updates).toHaveLength(1);
+    expect(db.updates[0]!.latitude).toBe(40.1);
+    expect(db.updates[0]!.longitude).toBe(-74.2);
+    expect(db.updates[0]!.geocodedAt).toBeInstanceOf(Date);
+  });
+
+  it("returns no_address and does not persist when address is blank", async () => {
+    const db = fakeDb([]);
+    const provider = fakeProvider(async () => okResult(0, 0));
+    const outcome = await geocodeClient(db, clientRow({ address: "   " }), provider);
+
+    expect(outcome.status).toBe("no_address");
+    expect(provider.calls).toHaveLength(0);
+    expect(db.updates).toHaveLength(0);
+  });
+
+  it("returns unresolved when the provider finds no match", async () => {
+    const db = fakeDb([]);
+    const provider = fakeProvider(async () => null);
+    const outcome = await geocodeClient(db, clientRow(), provider);
+
+    expect(outcome.status).toBe("unresolved");
+    expect(outcome.message).toMatch(/could not be resolved/i);
+    expect(db.updates).toHaveLength(0);
+  });
+
+  it("returns error (without throwing) when the provider fails", async () => {
+    const db = fakeDb([]);
+    const provider = fakeProvider(async () => {
+      throw new Error("quota exceeded");
+    });
+    const outcome = await geocodeClient(db, clientRow(), provider);
+
+    expect(outcome.status).toBe("error");
+    expect(outcome.message).toMatch(/quota exceeded/);
+    expect(db.updates).toHaveLength(0);
+  });
+});
+
+// ─── geocodeUngeocodedClients ─────────────────────────────────────────────────
+
+describe("geocodeUngeocodedClients", () => {
+  it("geocodes candidates, tallies outcomes, and reports remaining", async () => {
+    // First select() = count query, second select() = candidate rows.
+    const db = fakeDb([
+      [{ count: 5 }],
+      [
+        clientRow({ id: "c1", address: "1 Main St" }),
+        clientRow({ id: "c2", address: "2 Oak Ave" }),
+        clientRow({ id: "c3", address: "" }), // no_address
+      ],
+    ]);
+    const provider = fakeProvider(async (addr) =>
+      addr === "2 Oak Ave" ? null : okResult(1, 2)
+    );
+
+    const summary = await geocodeUngeocodedClients(db, 50, provider);
+
+    expect(summary.processed).toBe(3);
+    expect(summary.geocoded).toBe(1);
+    expect(summary.unresolved).toBe(1); // "2 Oak Ave"
+    expect(summary.remaining).toBe(2); // 5 total - 3 processed
+    expect(summary.provider).toBe("nominatim");
+    expect(db.updates).toHaveLength(1); // only the successful one persisted
+  });
+
+  it("clamps the limit to the 1..500 range", async () => {
+    const db = fakeDb([[{ count: 0 }], []]);
+    const provider = fakeProvider(async () => okResult(1, 2));
+    const summary = await geocodeUngeocodedClients(db, 0, provider);
+    expect(summary.processed).toBe(0);
+    expect(summary.remaining).toBe(0);
+  });
+});
+
+// ─── resolveClientGeocodingProvider ───────────────────────────────────────────
+
+describe("resolveClientGeocodingProvider", () => {
+  it("defaults to Nominatim when no settings row exists", async () => {
+    const db = fakeDb([[]]); // businessSettings select -> empty
+    const provider = await resolveClientGeocodingProvider(db);
+    expect(provider).toBeInstanceOf(NominatimGeocodingProvider);
+    expect(provider.name).toBe("nominatim");
+  });
+
+  it("defaults to Nominatim when provider is unset on settings", async () => {
+    const db = fakeDb([[{ routeOptimizationProvider: null, googleMapsApiKey: null }]]);
+    const warn = vi.spyOn(console, "warn").mockImplementation(() => {});
+    const provider = await resolveClientGeocodingProvider(db);
+    expect(provider.name).toBe("nominatim");
+    warn.mockRestore();
+  });
+});

src/__tests__/geocodeBatchLimit.test.ts

@@ -0,0 +1,89 @@
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+
+// ─── Mocks ──────────────────────────────────────────────────────────────────
+// GRO-2294: the POST /clients/geocode-batch handler must clamp ?limit to the
+// documented maximum (500) before invoking the geocoding service. We mock the
+// service to capture the exact limit the route forwards.
+
+const geocodeUngeocodedClients = vi.fn(async () => ({
+  totalRemaining: 0,
+  processed: 0,
+  geocoded: 0,
+  failed: 0,
+  remaining: 0,
+}));
+
+vi.mock("../services/clientGeocoding.js", () => ({
+  geocodeUngeocodedClients,
+  geocodeClient: vi.fn(),
+  resolveClientGeocodingProvider: vi.fn(),
+}));
+
+vi.mock("@groombook/db", () => {
+  const tableProxy = (name: string) =>
+    new Proxy(
+      { _name: name },
+      { get: (_t, p) => (p === "_name" ? name : { table: name, column: p }) }
+    );
+  return {
+    getDb: () => ({}),
+    clients: tableProxy("clients"),
+    appointments: tableProxy("appointments"),
+    and: vi.fn(),
+    eq: vi.fn(),
+    or: vi.fn(),
+    exists: vi.fn(),
+  };
+});
+
+const { clientsRouter } = await import("../routes/clients.js");
+
+const app = new Hono();
+app.route("/clients", clientsRouter);
+
+function postBatch(query: string) {
+  return app.request(`/clients/geocode-batch${query}`, { method: "POST" });
+}
+
+describe("POST /clients/geocode-batch — ?limit cap (GRO-2294)", () => {
+  beforeEach(() => {
+    geocodeUngeocodedClients.mockClear();
+  });
+
+  it("defaults to 50 when no ?limit is supplied", async () => {
+    const res = await postBatch("");
+    expect(res.status).toBe(200);
+    expect(geocodeUngeocodedClients).toHaveBeenCalledWith(expect.anything(), 50);
+  });
+
+  it("passes through a value within the cap", async () => {
+    const res = await postBatch("?limit=120");
+    expect(res.status).toBe(200);
+    expect(geocodeUngeocodedClients).toHaveBeenCalledWith(expect.anything(), 120);
+  });
+
+  it("clamps an over-cap value to 500", async () => {
+    const res = await postBatch("?limit=100000");
+    expect(res.status).toBe(200);
+    expect(geocodeUngeocodedClients).toHaveBeenCalledWith(expect.anything(), 500);
+  });
+
+  it("floors a fractional value before clamping", async () => {
+    const res = await postBatch("?limit=49.9");
+    expect(res.status).toBe(200);
+    expect(geocodeUngeocodedClients).toHaveBeenCalledWith(expect.anything(), 49);
+  });
+
+  it("rejects a non-positive limit with 400", async () => {
+    const res = await postBatch("?limit=0");
+    expect(res.status).toBe(400);
+    expect(geocodeUngeocodedClients).not.toHaveBeenCalled();
+  });
+
+  it("rejects a non-numeric limit with 400", async () => {
+    const res = await postBatch("?limit=abc");
+    expect(res.status).toBe(400);
+    expect(geocodeUngeocodedClients).not.toHaveBeenCalled();
+  });
+});

src/__tests__/geocoding.test.ts

@@ -0,0 +1,313 @@
+import { describe, it, expect, vi, afterEach } from "vitest";
+import {
+  NominatimGeocodingProvider,
+  GoogleGeocodingProvider,
+  resolveGeocodingProvider,
+  geocodeBatch,
+  type FetchLike,
+} from "../services/geocoding.js";
+
+/** Builds a fake fetch returning a single JSON body, recording the called URLs. */
+function fakeFetch(
+  body: unknown,
+  init: { ok?: boolean; status?: number; statusText?: string } = {}
+): { fetchImpl: FetchLike; calls: string[] } {
+  const calls: string[] = [];
+  const fetchImpl: FetchLike = async (url) => {
+    calls.push(url);
+    return {
+      ok: init.ok ?? true,
+      status: init.status ?? 200,
+      statusText: init.statusText ?? "OK",
+      json: async () => body,
+    };
+  };
+  return { fetchImpl, calls };
+}
+
+/** Virtual clock whose `sleep` advances `now`, so throttle timing is deterministic. */
+function fakeClock() {
+  const state = { t: 0 };
+  const sleeps: number[] = [];
+  return {
+    now: () => state.t,
+    sleep: async (ms: number) => {
+      sleeps.push(ms);
+      state.t += ms;
+    },
+    sleeps,
+  };
+}
+
+const NOMINATIM_ROW = {
+  lat: "40.7128",
+  lon: "-74.0060",
+  display_name: "New York, NY, USA",
+};
+
+describe("NominatimGeocodingProvider", () => {
+  it("parses the top match into a GeocodeResult", async () => {
+    const { fetchImpl, calls } = fakeFetch([NOMINATIM_ROW]);
+    const provider = new NominatimGeocodingProvider({ fetchImpl });
+
+    const result = await provider.geocode("123 Main St");
+
+    expect(result).toEqual({
+      latitude: 40.7128,
+      longitude: -74.006,
+      formattedAddress: "New York, NY, USA",
+      provider: "nominatim",
+    });
+    expect(calls).toHaveLength(1);
+    expect(calls[0]).toContain("/search");
+    expect(calls[0]).toContain("q=123+Main+St");
+    expect(calls[0]).toContain("format=jsonv2");
+    expect(calls[0]).toContain("limit=1");
+  });
+
+  it("returns null for an empty result set", async () => {
+    const { fetchImpl } = fakeFetch([]);
+    const provider = new NominatimGeocodingProvider({ fetchImpl });
+    expect(await provider.geocode("nowhere at all")).toBeNull();
+  });
+
+  it("returns null for a blank address without calling fetch", async () => {
+    const { fetchImpl, calls } = fakeFetch([NOMINATIM_ROW]);
+    const provider = new NominatimGeocodingProvider({ fetchImpl });
+    expect(await provider.geocode("   ")).toBeNull();
+    expect(calls).toHaveLength(0);
+  });
+
+  it("throws on a non-OK HTTP response", async () => {
+    const { fetchImpl } = fakeFetch("rate limited", {
+      ok: false,
+      status: 429,
+      statusText: "Too Many Requests",
+    });
+    const provider = new NominatimGeocodingProvider({ fetchImpl });
+    await expect(provider.geocode("123 Main St")).rejects.toThrow(
+      /Nominatim geocoding failed: 429/
+    );
+  });
+
+  it("sends the configured User-Agent and honors a custom base URL", async () => {
+    const calls: Array<{ url: string; headers?: Record<string, string> }> = [];
+    const fetchImpl: FetchLike = async (url, opts) => {
+      calls.push({ url, headers: opts?.headers });
+      return { ok: true, status: 200, statusText: "OK", json: async () => [NOMINATIM_ROW] };
+    };
+    const provider = new NominatimGeocodingProvider({
+      fetchImpl,
+      baseUrl: "https://nominatim.example.com/",
+      userAgent: "TestAgent/9.9",
+    });
+
+    await provider.geocode("123 Main St");
+
+    expect(calls[0]!.url).toContain("https://nominatim.example.com/search");
+    expect(calls[0]!.headers?.["User-Agent"]).toBe("TestAgent/9.9");
+  });
+
+  it("throttles to ~1 req/sec across consecutive calls (first call not delayed)", async () => {
+    const clock = fakeClock();
+    const { fetchImpl } = fakeFetch([NOMINATIM_ROW]);
+    const provider = new NominatimGeocodingProvider({
+      fetchImpl,
+      minRequestIntervalMs: 1000,
+      now: clock.now,
+      sleep: clock.sleep,
+    });
+
+    await provider.geocode("a");
+    await provider.geocode("b");
+    await provider.geocode("c");
+
+    // First request immediate; each subsequent waits the full interval.
+    expect(clock.sleeps).toEqual([1000, 1000]);
+  });
+});
+
+describe("GoogleGeocodingProvider", () => {
+  const GOOGLE_OK = {
+    status: "OK",
+    results: [
+      {
+        formatted_address: "1600 Amphitheatre Pkwy, Mountain View, CA",
+        geometry: { location: { lat: 37.4224, lng: -122.0842 } },
+      },
+    ],
+  };
+
+  it("parses the first result into a GeocodeResult", async () => {
+    const { fetchImpl, calls } = fakeFetch(GOOGLE_OK);
+    const provider = new GoogleGeocodingProvider("test-key", { fetchImpl });
+
+    const result = await provider.geocode("1600 Amphitheatre Pkwy");
+
+    expect(result).toEqual({
+      latitude: 37.4224,
+      longitude: -122.0842,
+      formattedAddress: "1600 Amphitheatre Pkwy, Mountain View, CA",
+      provider: "google",
+    });
+    expect(calls[0]).toContain("key=test-key");
+    expect(calls[0]).toContain("address=1600+Amphitheatre+Pkwy");
+  });
+
+  it("returns null on ZERO_RESULTS", async () => {
+    const { fetchImpl } = fakeFetch({ status: "ZERO_RESULTS", results: [] });
+    const provider = new GoogleGeocodingProvider("test-key", { fetchImpl });
+    expect(await provider.geocode("nowhere")).toBeNull();
+  });
+
+  it("throws on an API error status with the error message", async () => {
+    const { fetchImpl } = fakeFetch({
+      status: "REQUEST_DENIED",
+      error_message: "The provided API key is invalid.",
+    });
+    const provider = new GoogleGeocodingProvider("bad-key", { fetchImpl });
+    await expect(provider.geocode("123 Main St")).rejects.toThrow(
+      /Google geocoding error: REQUEST_DENIED: The provided API key is invalid\./
+    );
+  });
+
+  it("returns null for a blank address without calling fetch", async () => {
+    const { fetchImpl, calls } = fakeFetch(GOOGLE_OK);
+    const provider = new GoogleGeocodingProvider("test-key", { fetchImpl });
+    expect(await provider.geocode("")).toBeNull();
+    expect(calls).toHaveLength(0);
+  });
+
+  it("rejects construction with an empty API key", () => {
+    expect(() => new GoogleGeocodingProvider("")).toThrow(/non-empty API key/);
+  });
+});
+
+describe("resolveGeocodingProvider", () => {
+  const originalEnv = process.env.GOOGLE_MAPS_API_KEY;
+  afterEach(() => {
+    if (originalEnv === undefined) delete process.env.GOOGLE_MAPS_API_KEY;
+    else process.env.GOOGLE_MAPS_API_KEY = originalEnv;
+  });
+
+  it("defaults to Nominatim when provider is unset", () => {
+    const provider = resolveGeocodingProvider(null);
+    expect(provider.name).toBe("nominatim");
+  });
+
+  it("returns Nominatim for an explicit nominatim setting", () => {
+    const provider = resolveGeocodingProvider({
+      routeOptimizationProvider: "nominatim",
+    });
+    expect(provider.name).toBe("nominatim");
+  });
+
+  it("returns Google and decrypts the stored key when provider is google", () => {
+    const decrypt = vi.fn().mockReturnValue("decrypted-google-key");
+    const provider = resolveGeocodingProvider(
+      { routeOptimizationProvider: "google", googleMapsApiKey: "enc:abc" },
+      { decrypt }
+    );
+    expect(provider.name).toBe("google");
+    expect(decrypt).toHaveBeenCalledWith("enc:abc");
+  });
+
+  it("falls back to Nominatim (with a warning) when google has no usable key", () => {
+    delete process.env.GOOGLE_MAPS_API_KEY;
+    const warn = vi.fn();
+    const provider = resolveGeocodingProvider(
+      { routeOptimizationProvider: "google", googleMapsApiKey: null },
+      { warn }
+    );
+    expect(provider.name).toBe("nominatim");
+    expect(warn).toHaveBeenCalledOnce();
+  });
+
+  it("falls back to Nominatim (with a warning) when decryption fails", () => {
+    const decrypt = vi.fn().mockImplementation(() => {
+      throw new Error("bad ciphertext");
+    });
+    const warn = vi.fn();
+    delete process.env.GOOGLE_MAPS_API_KEY;
+    const provider = resolveGeocodingProvider(
+      { routeOptimizationProvider: "google", googleMapsApiKey: "enc:corrupt" },
+      { decrypt, warn }
+    );
+    expect(provider.name).toBe("nominatim");
+    expect(warn).toHaveBeenCalled();
+  });
+
+  it("uses GOOGLE_MAPS_API_KEY env var as a fallback key source", () => {
+    process.env.GOOGLE_MAPS_API_KEY = "env-key";
+    const provider = resolveGeocodingProvider({
+      routeOptimizationProvider: "google",
+    });
+    expect(provider.name).toBe("google");
+  });
+});
+
+describe("geocodeBatch", () => {
+  it("geocodes items in order and preserves keys", async () => {
+    const { fetchImpl } = fakeFetch([NOMINATIM_ROW]);
+    const provider = new NominatimGeocodingProvider({
+      fetchImpl,
+      minRequestIntervalMs: 0,
+    });
+
+    const outcomes = await geocodeBatch(
+      [
+        { key: "c1", address: "123 Main St" },
+        { key: "c2", address: "456 Oak Ave" },
+      ],
+      provider
+    );
+
+    expect(outcomes.map((o) => o.key)).toEqual(["c1", "c2"]);
+    expect(outcomes[0]!.result?.latitude).toBe(40.7128);
+    expect(outcomes[1]!.error).toBeUndefined();
+  });
+
+  it("captures per-item errors and continues the batch", async () => {
+    let call = 0;
+    const fetchImpl: FetchLike = async () => {
+      call += 1;
+      if (call === 1) {
+        return { ok: false, status: 500, statusText: "Server Error", json: async () => "" };
+      }
+      return { ok: true, status: 200, statusText: "OK", json: async () => [NOMINATIM_ROW] };
+    };
+    const provider = new NominatimGeocodingProvider({ fetchImpl, minRequestIntervalMs: 0 });
+
+    const outcomes = await geocodeBatch(
+      [
+        { key: 1, address: "bad" },
+        { key: 2, address: "good" },
+      ],
+      provider
+    );
+
+    expect(outcomes[0]!.result).toBeNull();
+    expect(outcomes[0]!.error).toMatch(/500/);
+    expect(outcomes[1]!.result?.latitude).toBe(40.7128);
+  });
+
+  it("reports progress for each completed item", async () => {
+    const { fetchImpl } = fakeFetch([NOMINATIM_ROW]);
+    const provider = new NominatimGeocodingProvider({ fetchImpl, minRequestIntervalMs: 0 });
+    const progress: Array<[number, number]> = [];
+
+    await geocodeBatch(
+      [
+        { key: "a", address: "1 St" },
+        { key: "b", address: "2 St" },
+      ],
+      provider,
+      { onProgress: (completed, total) => progress.push([completed, total]) }
+    );
+
+    expect(progress).toEqual([
+      [1, 2],
+      [2, 2],
+    ]);
+  });
+});

src/__tests__/navigationExport.test.ts

@@ -0,0 +1,140 @@
+import { describe, it, expect } from "vitest";
+import {
+  buildGoogleMapsUrl,
+  buildAppleMapsUrl,
+  buildNavigationUrl,
+  intermediateWaypointCount,
+  GOOGLE_MAPS_MAX_WAYPOINTS,
+  APPLE_MAPS_MAX_WAYPOINTS,
+  type NavigationStop,
+} from "../services/navigationExport.js";
+
+function stops(n: number): NavigationStop[] {
+  return Array.from({ length: n }, (_, i) => ({
+    latitude: 47 + i / 100,
+    longitude: -122 - i / 100,
+    label: `Stop ${i + 1}`,
+  }));
+}
+
+describe("intermediateWaypointCount", () => {
+  it("excludes origin and destination", () => {
+    expect(intermediateWaypointCount(0)).toBe(0);
+    expect(intermediateWaypointCount(1)).toBe(0);
+    expect(intermediateWaypointCount(2)).toBe(0);
+    expect(intermediateWaypointCount(5)).toBe(3);
+  });
+});
+
+describe("buildGoogleMapsUrl", () => {
+  it("rejects an empty route", () => {
+    const r = buildGoogleMapsUrl([]);
+    expect(r).toEqual({ error: "route has no stops to export", status: 400 });
+  });
+
+  it("builds a single-stop link (destination only, no waypoints)", () => {
+    const r = buildGoogleMapsUrl(stops(1));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.platform).toBe("google-maps");
+    expect(r.stopCount).toBe(1);
+    expect(r.waypointCount).toBe(0);
+    expect(r.url).toContain("https://www.google.com/maps/dir/?");
+    expect(r.url).toContain("api=1");
+    expect(r.url).toContain("travelmode=driving");
+    expect(r.url).toContain("origin=47%2C-122");
+    expect(r.url).toContain("destination=47%2C-122");
+    expect(r.url).not.toContain("waypoints=");
+  });
+
+  it("builds origin/destination only for two stops", () => {
+    const r = buildGoogleMapsUrl(stops(2));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.waypointCount).toBe(0);
+    expect(r.url).not.toContain("waypoints=");
+    expect(r.url).toContain("origin=47%2C-122");
+    expect(r.url).toContain("destination=47.01%2C-122.01");
+  });
+
+  it("includes intermediate waypoints in order, pipe-separated", () => {
+    const r = buildGoogleMapsUrl(stops(4));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.stopCount).toBe(4);
+    expect(r.waypointCount).toBe(2);
+    // waypoints param holds stops[1] and stops[2], pipe-joined (encoded %7C)
+    const url = new URL(r.url);
+    expect(url.searchParams.get("origin")).toBe("47,-122");
+    expect(url.searchParams.get("destination")).toBe("47.03,-122.03");
+    expect(url.searchParams.get("waypoints")).toBe(
+      "47.01,-122.01|47.02,-122.02"
+    );
+  });
+
+  it("accepts a route at exactly the waypoint limit", () => {
+    const r = buildGoogleMapsUrl(stops(GOOGLE_MAPS_MAX_WAYPOINTS + 2));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.waypointCount).toBe(GOOGLE_MAPS_MAX_WAYPOINTS);
+  });
+
+  it("rejects a route over the waypoint limit", () => {
+    const r = buildGoogleMapsUrl(stops(GOOGLE_MAPS_MAX_WAYPOINTS + 3));
+    expect("error" in r).toBe(true);
+    if ("error" in r) {
+      expect(r.status).toBe(400);
+      expect(r.error).toContain(`${GOOGLE_MAPS_MAX_WAYPOINTS}`);
+    }
+  });
+});
+
+describe("buildAppleMapsUrl", () => {
+  it("rejects an empty route", () => {
+    const r = buildAppleMapsUrl([]);
+    expect(r).toEqual({ error: "route has no stops to export", status: 400 });
+  });
+
+  it("builds a destination-only link for one stop", () => {
+    const r = buildAppleMapsUrl(stops(1));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.platform).toBe("apple-maps");
+    expect(r.url).toBe("maps://?daddr=47,-122&dirflg=d");
+    expect(r.url).not.toContain("saddr=");
+  });
+
+  it("chains destinations with +to: for multiple stops", () => {
+    const r = buildAppleMapsUrl(stops(3));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.stopCount).toBe(3);
+    expect(r.waypointCount).toBe(1);
+    expect(r.url).toBe(
+      "maps://?saddr=47,-122&daddr=47.01,-122.01+to:47.02,-122.02&dirflg=d"
+    );
+  });
+
+  it("accepts a route at exactly the waypoint limit", () => {
+    const r = buildAppleMapsUrl(stops(APPLE_MAPS_MAX_WAYPOINTS + 2));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.waypointCount).toBe(APPLE_MAPS_MAX_WAYPOINTS);
+  });
+
+  it("rejects a route over the waypoint limit", () => {
+    const r = buildAppleMapsUrl(stops(APPLE_MAPS_MAX_WAYPOINTS + 3));
+    expect("error" in r).toBe(true);
+    if ("error" in r) {
+      expect(r.status).toBe(400);
+      expect(r.error).toContain(`${APPLE_MAPS_MAX_WAYPOINTS}`);
+    }
+  });
+});
+
+describe("buildNavigationUrl", () => {
+  it("dispatches to the google-maps builder", () => {
+    const r = buildNavigationUrl("google-maps", stops(2));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.platform).toBe("google-maps");
+  });
+
+  it("dispatches to the apple-maps builder", () => {
+    const r = buildNavigationUrl("apple-maps", stops(2));
+    if ("error" in r) throw new Error(r.error);
+    expect(r.platform).toBe("apple-maps");
+  });
+});

src/__tests__/petProfileSummary.test.ts

@@ -0,0 +1,631 @@
+/**
+ * Pet Profile Summary Tests
+ *
+ * Covers GET /api/pets/:id/profile-summary in the deployed tree (root src/).
+ *
+ * Two suites share one mock harness:
+ *
+ *   1. GRO-2013 owner-bypass (the deployed-tree port of #135):
+ *      A customer who is auto-provisioned as a `groomer` staff row by rbac.ts
+ *      (with no appointment linkage) may still read their own pet's summary
+ *      when they supply a valid X-Impersonation-Session-Id whose clientId
+ *      matches the pet's clientId.
+ *
+ *   2. GRO-2014 error handling (deployed tree):
+ *      - Empty-body 500 must never escape the route — the onError handler
+ *        converts unhandled errors into a structured JSON 500.
+ *      - Malformed UUIDs must return 404 (not 500 via a Postgres uuid cast).
+ *      - Missing staff context must return 401 (not TypeError on staffRow.id).
+ *      - Pet not found must return 404.
+ *      - Groomer with no appointment linkage must return 403.
+ *      - Manager and groomer with linkage must receive the summary body.
+ *
+ * Deployed tree handler: src/routes/pets.ts. The mock queries the
+ * `appointments` table (the live schema) for visit history, not
+ * `groomingVisitLogs`.
+ */
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+import type { AppEnv, StaffRow } from "../middleware/rbac.js";
+
+// ─── Staff fixtures ──────────────────────────────────────────────────────────
+
+const MANAGER: StaffRow = {
+  id: "staff-manager-id",
+  oidcSub: "oidc-manager-sub",
+  userId: null,
+  role: "manager",
+  isSuperUser: true,
+  name: "Manager McManager",
+  email: "manager@example.com",
+  active: true,
+  icalToken: null,
+  createdAt: new Date(),
+  updatedAt: new Date(),
+};
+
+const GROOMER: StaffRow = {
+  ...MANAGER,
+  id: "staff-groomer-id",
+  oidcSub: "oidc-groomer-sub",
+  role: "groomer",
+  isSuperUser: false,
+  name: "Groomer Gary",
+  email: "groomer@example.com",
+};
+
+/**
+ * Mirrors the auto-provisioned "groomer" staff row rbac.ts creates for an
+ * OIDC user (e.g. uat-customer@groombook.dev) on first login: role=groomer,
+ * no appointment linkage.
+ */
+const CUSTOMER_STAFF: StaffRow = {
+  ...MANAGER,
+  id: "staff-customer-id",
+  oidcSub: null,
+  userId: "user-customer-id",
+  role: "groomer",
+  name: "UAT Customer",
+  email: "uat-customer@groombook.dev",
+};
+
+// ─── Mutable mock state ─────────────────────────────────────────────────────
+
+const CLIENT_ID = "c0000001-0000-0000-0000-000000000001";
+const PET_ID = "c0000001-0000-0000-0000-000000000002";
+const OTHER_CLIENT_PET_ID = "c0000002-0000-0000-0000-000000000099";
+const UNKNOWN_PET_UUID = "00000000-0000-0000-0000-000000000001";
+
+const futureDate = () => new Date(Date.now() + 30 * 60_000);
+const pastDate = () => new Date(Date.now() - 5 * 60_000);
+
+function makePet(overrides: Record<string, unknown> = {}) {
+  return {
+    id: PET_ID,
+    clientId: CLIENT_ID,
+    name: "Biscuit",
+    species: "dog",
+    breed: "Golden Retriever",
+    weightKg: "30.00",
+    dateOfBirth: null,
+    healthAlerts: null,
+    groomingNotes: null,
+    cutStyle: null,
+    shampooPreference: null,
+    specialCareNotes: null,
+    customFields: {},
+    petSizeCategory: "large",
+    coatType: "double",
+    photoKey: null,
+    photoUploadedAt: null,
+    createdAt: new Date("2024-01-01"),
+    updatedAt: new Date("2024-01-01"),
+    ...overrides,
+  };
+}
+
+function makeAppointment(overrides: Record<string, unknown> = {}) {
+  return {
+    id: "appt-1",
+    clientId: CLIENT_ID,
+    petId: PET_ID,
+    serviceId: "service-1",
+    staffId: GROOMER.id,
+    batherStaffId: null,
+    status: "completed",
+    startTime: new Date("2024-06-01T09:00:00Z"),
+    endTime: new Date("2024-06-01T11:00:00Z"),
+    notes: null,
+    priceCents: 6000,
+    seriesId: null,
+    seriesIndex: null,
+    groupId: null,
+    confirmationStatus: "confirmed",
+    confirmedAt: null,
+    cancelledAt: null,
+    confirmationToken: null,
+    customerNotes: null,
+    createdAt: new Date("2024-05-15"),
+    updatedAt: new Date("2024-05-15"),
+    ...overrides,
+  };
+}
+
+function makeSession(overrides: Record<string, unknown> = {}) {
+  return {
+    id: "sess-owner",
+    staffId: CUSTOMER_STAFF.id,
+    clientId: CLIENT_ID,
+    reason: "sso-bridge",
+    status: "active",
+    startedAt: new Date(),
+    endedAt: null,
+    expiresAt: futureDate(),
+    createdAt: new Date(),
+    ...overrides,
+  };
+}
+
+// ─── DB mock state ──────────────────────────────────────────────────────────
+
+let petsTable: Record<string, unknown>[];
+let appointmentsTable: Record<string, unknown>[];
+let sessionsTable: Record<string, unknown>[];
+
+// selectQueue: queries resolve in FIFO order. Each .from(table) result
+// returns a chain that resolves to the next queued row set on a terminal
+// call (.where()/.orderBy()/.limit()).
+//
+// A queued entry of `{ table: "pets", rows: null, throw: "..." }` tells the
+// mock to throw instead of returning rows — used by the GRO-2014 "JSON
+// envelope on downstream error" test. Any other queued entry with `rows`
+// resolves to those rows. An entry with `rows: []` returns an empty array
+// (no rows, no throw).
+let selectQueue: Array<{
+  table: string;
+  rows: unknown[] | null;
+  throw?: string;
+}> = [];
+
+// Captured `db.insert(table).values(vals)` calls. Mirrors the pattern from
+// src/__tests__/impersonation.test.ts so the GRO-2063 audit row assertions
+// can inspect what the route tried to write without needing a real DB.
+let insertCapture: Array<{ table: string; vals: Record<string, unknown> }> = [];
+
+function enqueue(table: string, rows: unknown[] = []) {
+  selectQueue.push({ table, rows });
+}
+
+function enqueueThrow(table: string, message: string) {
+  selectQueue.push({ table, rows: null, throw: message });
+}
+
+function resetMock() {
+  petsTable = [makePet()];
+  appointmentsTable = [makeAppointment()];
+  sessionsTable = [makeSession()];
+  selectQueue = [];
+  insertCapture = [];
+}
+
+// ─── Module mocks ───────────────────────────────────────────────────────────
+
+vi.mock("@groombook/db", () => {
+  function makeTable(name: string) {
+    return new Proxy(
+      { _name: name },
+      {
+        get(target, prop) {
+          if (prop === "_name") return name;
+          if (prop === "$inferSelect") return {};
+          return { table: name, column: prop };
+        },
+      }
+    );
+  }
+
+  function sqlMock(_strings: TemplateStringsArray, ..._params: unknown[]) {
+    const queryString = _strings[0];
+    return {
+      queryChunks: [queryString],
+      as: (alias: string) => ({
+        queryChunks: [queryString],
+        fieldAlias: alias,
+        getSQL() { return this.queryChunks; },
+      }),
+    };
+  }
+
+  function takeQueuedRows(tableName: string): unknown[] {
+    const next = selectQueue.shift();
+    if (next && next.table === tableName) {
+      if (next.throw) {
+        throw new Error(next.throw);
+      }
+      return next.rows ?? [];
+    }
+    return [];
+  }
+
+  // Wrap a finalised result in a Proxy that exposes chainable methods
+  // and the resolved rows. Each call to a chainable method (where/orderBy/
+  // limit/...) returns the SAME rows so the route's natural await on the
+  // chain resolves to the queued data.
+  function wrapRows(rows: unknown[]): unknown {
+    return new Proxy(rows, {
+      get(target, prop: string | symbol) {
+        if (prop === "where" || prop === "orderBy" || prop === "limit"
+          || prop === "leftJoin" || prop === "innerJoin" || prop === "from") {
+          return () => wrapRows(rows);
+        }
+        if (prop === "then") {
+          return (onFulfilled?: (v: unknown) => unknown, onRejected?: (e: unknown) => unknown) =>
+            Promise.resolve(rows).then(onFulfilled, onRejected);
+        }
+        if (prop === Symbol.iterator) {
+          return function* () { for (const v of target) yield v; };
+        }
+        if (prop === Symbol.asyncIterator) {
+          return async function* () { for (const v of target) yield v; };
+        }
+        // @ts-expect-error proxy access
+        return target[prop];
+      },
+    });
+  }
+
+  return {
+    getDb: () => ({
+      select: (_cols?: Record<string, unknown>) => ({
+        from: (table: { _name?: string }) => wrapRows(takeQueuedRows(table._name ?? "")),
+      }),
+      insert: (table: { _name?: string }) => ({
+        values: (vals: Record<string, unknown>) => {
+          insertCapture.push({ table: table._name ?? "unknown", vals });
+          return { returning: () => [{}] };
+        },
+      }),
+      update: () => ({ set: () => ({ where: () => ({ returning: () => [{}] }) }) }),
+      delete: () => ({ where: () => ({ returning: () => [{}] }) }),
+    }),
+    pets: makeTable("pets"),
+    appointments: makeTable("appointments"),
+    staff: makeTable("staff"),
+    services: makeTable("services"),
+    impersonationSessions: makeTable("impersonationSessions"),
+    impersonationAuditLogs: makeTable("impersonation_audit_logs"),
+    and: vi.fn((..._args: unknown[]) => ({})),
+    desc: vi.fn((c: unknown) => c),
+    eq: vi.fn((_a: unknown, _b: unknown) => ({})),
+    exists: vi.fn(() => true),
+    or: vi.fn((..._args: unknown[]) => ({})),
+    sql: sqlMock,
+  };
+});
+
+vi.mock("../lib/s3.js", () => ({
+  getPresignedUploadUrl: vi.fn(),
+  getPresignedGetUrl: vi.fn(),
+  deleteObject: vi.fn(),
+}));
+
+// ─── Import after mocks are set up ──────────────────────────────────────────
+
+const { petsRouter } = await import("../routes/pets.js");
+
+// ─── App builder ────────────────────────────────────────────────────────────
+
+function buildApp(staffRow: StaffRow | null) {
+  const app = new Hono<AppEnv>();
+  app.use("*", async (c, next) => {
+    if (staffRow) {
+      c.set("jwtPayload", { sub: staffRow.oidcSub ?? staffRow.userId ?? "" });
+      c.set("staff", staffRow);
+    }
+    await next();
+  });
+  app.route("/pets", petsRouter);
+  return app;
+}
+
+// ─── Reset before each test ─────────────────────────────────────────────────
+
+beforeEach(() => {
+  resetMock();
+  vi.clearAllMocks();
+});
+
+// ─── GRO-2014 error-handling suite ──────────────────────────────────────────
+
+describe("GET /:id/profile-summary — GRO-2014 error handling", () => {
+  it("returns 404 (not 500) for a malformed UUID path param", async () => {
+    const app = buildApp(MANAGER);
+    const res = await app.request("/pets/not-a-uuid/profile-summary");
+    expect(res.status).toBe(404);
+    const body = (await res.json()) as { error: string };
+    expect(body.error).toBe("Not found");
+  });
+
+  it("returns 401 when staff context is missing (defense in depth)", async () => {
+    const app = buildApp(null);
+    const res = await app.request(`/pets/${UNKNOWN_PET_UUID}/profile-summary`);
+    expect(res.status).toBe(401);
+    const body = (await res.json()) as { error: string };
+    expect(body.error).toBe("Unauthorized");
+  });
+
+  it("returns 404 when authenticated and pet does not exist", async () => {
+    enqueue("pets", []);
+    const app = buildApp(MANAGER);
+    const res = await app.request(`/pets/${UNKNOWN_PET_UUID}/profile-summary`);
+    expect(res.status).toBe(404);
+    const body = (await res.json()) as { error: string };
+    expect(body.error).toBe("Not found");
+  });
+
+  it("returns 403 when groomer has no appointment linkage to the pet's client", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", []); // linkage check returns empty → 403
+    const app = buildApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(403);
+    const body = (await res.json()) as { error: string };
+    expect(body.error).toBe("Forbidden");
+  });
+
+  it("returns 200 with summary for a manager (no groomer linkage check)", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", appointmentsTable); // history
+    enqueue("appointments", [{ count: 1 }]);    // visit count
+    enqueue("appointments", []);                // upcoming (none)
+    const app = buildApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = (await res.json()) as Record<string, unknown>;
+    expect(body.id).toBe(PET_ID);
+    expect(body.name).toBe("Biscuit");
+    expect(body.visitCount).toBe(1);
+    expect(body.upcomingAppointment).toBeNull();
+    expect(body.recentGroomingHistory).toBeInstanceOf(Array);
+  });
+
+  it("returns 200 with summary for a groomer with appointment linkage", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", [{ id: "appt-1" }]); // linkage found
+    enqueue("appointments", appointmentsTable);  // history
+    enqueue("appointments", [{ count: 1 }]);     // visit count
+    enqueue("appointments", []);                 // upcoming
+    const app = buildApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = (await res.json()) as Record<string, unknown>;
+    expect(body.id).toBe(PET_ID);
+  });
+
+  it("returns a JSON envelope (not empty body) when a downstream query throws", async () => {
+    enqueueThrow("pets", "simulated postgres uuid cast failure");
+    const app = buildApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(500);
+    const body = (await res.json()) as { error: string };
+    expect(body.error).toBe("Internal Server Error");
+  });
+});
+
+// ─── GRO-2013 owner-bypass suite ────────────────────────────────────────────
+
+describe("GET /:id/profile-summary — owner-bypass (GRO-2013)", () => {
+  it("returns 404 when the pet does not exist", async () => {
+    enqueue("pets", []);
+    const app = buildApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(404);
+  });
+
+  it("returns 200 with aggregated profile for a manager", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.id).toBe(PET_ID);
+    expect(body.name).toBe("Biscuit");
+    expect(body.recentGroomingHistory).toBeInstanceOf(Array);
+    expect(body.visitCount).toBe(1);
+    expect(body.upcomingAppointment).toBeNull();
+  });
+
+  it("returns 200 for a groomer with appointment linkage to the pet's client", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", [{ id: "appt-1" }]); // linkage found
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+  });
+
+  it("returns 403 for a groomer with no appointment linkage and no bypass header", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", []); // no linkage
+
+    const app = buildApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(403);
+  });
+
+  it("customer-as-groomer with valid active session for pet's client returns 200", async () => {
+    enqueue("pets", petsTable);
+    enqueue("impersonationSessions", sessionsTable); // active session found
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-owner" },
+    });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.id).toBe(PET_ID);
+  });
+
+  it("customer-as-groomer with no header still gets 403 (no bypass)", async () => {
+    enqueue("pets", petsTable);
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(403);
+  });
+
+  it("customer-as-groomer with session for a DIFFERENT client gets 403 (cross-tenant blocked)", async () => {
+    // Session exists but clientId !== pet.clientId → bypass does not apply
+    // → falls through to groomer linkage check → no linkage → 403
+    enqueue("pets", petsTable);
+    enqueue("impersonationSessions", [
+      makeSession({
+        id: "sess-other-client",
+        clientId: "c0000000-0000-0000-0000-000000000099", // different from CLIENT_ID
+      }),
+    ]);
+    enqueue("appointments", []); // no linkage → 403
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-other-client" },
+    });
+    expect(res.status).toBe(403);
+  });
+
+  it("customer-as-groomer with expired session still gets 403", async () => {
+    enqueue("pets", petsTable);
+    enqueue("impersonationSessions", [
+      makeSession({ id: "sess-expired", expiresAt: pastDate() }),
+    ]);
+    enqueue("appointments", []); // no linkage → 403
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-expired" },
+    });
+    expect(res.status).toBe(403);
+  });
+
+  it("customer-as-groomer with ended (status != active) session still gets 403", async () => {
+    enqueue("pets", petsTable);
+    enqueue("impersonationSessions", [
+      makeSession({ id: "sess-ended", status: "ended" }),
+    ]);
+    enqueue("appointments", []); // no linkage → 403
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-ended" },
+    });
+    expect(res.status).toBe(403);
+  });
+
+  it("customer-as-groomer with unknown session id still gets 403", async () => {
+    enqueue("pets", petsTable);
+    enqueue("impersonationSessions", []); // session not found
+    enqueue("appointments", []); // no linkage → 403
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-unknown" },
+    });
+    expect(res.status).toBe(403);
+  });
+
+  it("manager does NOT need the impersonation header (existing role check still works)", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(MANAGER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+  });
+
+  it("groomer with linkage to pet's client still works (regression — no regression from bypass)", async () => {
+    enqueue("pets", petsTable);
+    enqueue("appointments", [{ id: "appt-1" }]); // linkage found
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+  });
+
+  it("owner-bypass: customer cannot view another client's pet (cross-tenant block)", async () => {
+    // The customer has a valid session for CLIENT_ID, but the pet belongs
+    // to a different client → isOwner=false → falls through to groomer
+    // linkage check → 403.
+    enqueue("pets", [
+      makePet({ id: OTHER_CLIENT_PET_ID, clientId: "c0000002-0000-0000-0000-000000000002" }),
+    ]);
+    enqueue("impersonationSessions", sessionsTable); // valid session, but for CLIENT_ID
+    enqueue("appointments", []); // no linkage → 403
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${OTHER_CLIENT_PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-owner" },
+    });
+    expect(res.status).toBe(403);
+  });
+});
+
+// ─── GRO-2063 owner-bypass audit write ──────────────────────────────────────
+
+describe("GET /:id/profile-summary — owner-bypass audit row (GRO-2063)", () => {
+  it("writes exactly one audit row on the owner-bypass success path", async () => {
+    enqueue("pets", petsTable);
+    enqueue("impersonationSessions", sessionsTable); // valid active session for CLIENT_ID
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-owner" },
+    });
+    expect(res.status).toBe(200);
+
+    const auditInserts = insertCapture.filter((c) => c.table === "impersonation_audit_logs");
+    expect(auditInserts).toHaveLength(1);
+    const vals = auditInserts[0]!.vals;
+    expect(vals.action).toBe("read_profile_summary");
+    expect(vals.sessionId).toBe("sess-owner");
+    expect(vals.pageVisited).toBe(`/pets/${PET_ID}/profile-summary`);
+    expect(vals.metadata).toEqual({
+      petId: PET_ID,
+      actorStaffId: CUSTOMER_STAFF.id,
+    });
+  });
+
+  it("does NOT write an audit row on the normal groomer-linkage success path", async () => {
+    // GROOMER is a "real" groomer with appointment linkage, NOT the
+    // auto-provisioned customer-as-groomer. No impersonation header is
+    // present, so the owner-bypass branch never executes.
+    enqueue("pets", petsTable);
+    enqueue("appointments", [{ id: "appt-1" }]); // linkage found
+    enqueue("appointments", appointmentsTable);
+    enqueue("appointments", [{ count: 1 }]);
+    enqueue("appointments", []);
+
+    const app = buildApp(GROOMER);
+    const res = await app.request(`/pets/${PET_ID}/profile-summary`);
+    expect(res.status).toBe(200);
+
+    const auditInserts = insertCapture.filter((c) => c.table === "impersonation_audit_logs");
+    expect(auditInserts).toHaveLength(0);
+  });
+
+  it("does NOT write an audit row when the owner-bypass attempt is denied (cross-tenant)", async () => {
+    // Customer has a valid session but it points at a different client.
+    // isOwner=false, falls through to groomer linkage check, returns 403.
+    enqueue("pets", [
+      makePet({ id: OTHER_CLIENT_PET_ID, clientId: "c0000002-0000-0000-0000-000000000002" }),
+    ]);
+    enqueue("impersonationSessions", sessionsTable); // session is for CLIENT_ID
+    enqueue("appointments", []); // no linkage → 403
+
+    const app = buildApp(CUSTOMER_STAFF);
+    const res = await app.request(`/pets/${OTHER_CLIENT_PET_ID}/profile-summary`, {
+      headers: { "X-Impersonation-Session-Id": "sess-owner" },
+    });
+    expect(res.status).toBe(403);
+
+    const auditInserts = insertCapture.filter((c) => c.table === "impersonation_audit_logs");
+    expect(auditInserts).toHaveLength(0);
+  });
+});

src/__tests__/portal.test.ts

@@ -39,11 +39,19 @@ const APPOINTMENT = {
 
 let selectSessionRow: Record<string, unknown> | null = null;
 let selectAppointmentRow: Record<string, unknown> | null = null;
+let selectWaitlistRows: Record<string, unknown>[] = [];
+let selectPetRows: Record<string, unknown>[] = [];
+let selectStaffRows: Record<string, unknown>[] = [];
+let selectServiceRows: Record<string, unknown>[] = [];
 let updatedValues: Record<string, unknown>[] = [];
 
 function resetMock() {
   selectSessionRow = null;
   selectAppointmentRow = null;
+  selectWaitlistRows = [];
+  selectPetRows = [];
+  selectStaffRows = [];
+  selectServiceRows = [];
   updatedValues = [];
 }
 
@@ -72,6 +80,13 @@ vi.mock("@groombook/db", () => {
     { get: (t, p) => (p === "_name" ? "appointments" : { table: "appointments", column: p }) }
   );
 
+  const mkTable = (name: string) =>
+    new Proxy({ _name: name }, { get: (t, p) => (p === "_name" ? name : { table: name, column: p }) });
+  const waitlistEntries = mkTable("waitlistEntries");
+  const pets = mkTable("pets");
+  const staff = mkTable("staff");
+  const services = mkTable("services");
+
   return {
     getDb: () => ({
       select: () => ({
@@ -82,6 +97,18 @@ vi.mock("@groombook/db", () => {
           if (table._name === "appointments") {
             return makeChainable(selectAppointmentRow ? [selectAppointmentRow] : []);
           }
+          if (table._name === "waitlistEntries") {
+            return makeChainable(selectWaitlistRows);
+          }
+          if (table._name === "pets") {
+            return makeChainable(selectPetRows);
+          }
+          if (table._name === "staff") {
+            return makeChainable(selectStaffRows);
+          }
+          if (table._name === "services") {
+            return makeChainable(selectServiceRows);
+          }
           return makeChainable([]);
         },
       }),
@@ -102,8 +129,13 @@ vi.mock("@groombook/db", () => {
     }),
     impersonationSessions,
     appointments,
+    waitlistEntries,
+    pets,
+    staff,
+    services,
     eq: vi.fn(),
     and: vi.fn(),
+    inArray: vi.fn(),
   };
 });
 
@@ -125,6 +157,104 @@ function jsonPatch(path: string, body: unknown, headers?: Record<string, string>
 
 beforeEach(() => resetMock());
 
+// GRO-2319 item 2: the portal Upcoming list renders active waitlist entries as
+// synthetic `waitlisted` cards, so GET /portal/appointments must surface them.
+describe("GET /portal/appointments (waitlist surfacing — GRO-2319)", () => {
+  it("returns active waitlist entries as synthetic waitlisted cards", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectAppointmentRow = { ...APPOINTMENT };
+    selectWaitlistRows = [
+      {
+        id: "11111111-1111-1111-1111-111111111111",
+        petId: "pet-1",
+        serviceId: "svc-1",
+        preferredDate: "2099-01-01",
+        preferredTime: "13:00:00",
+      },
+    ];
+    selectPetRows = [{ id: "pet-1", name: "Rex", photoKey: null }];
+
+    const res = await app.request("/portal/appointments", {
+      headers: { "X-Impersonation-Session-Id": SESSION_ID },
+    });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    const waitlistCard = body.appointments.find(
+      (a: { status: string }) => a.status === "waitlisted",
+    );
+    expect(waitlistCard).toBeTruthy();
+    expect(waitlistCard.id).toBe("waitlist:11111111-1111-1111-1111-111111111111");
+    expect(waitlistCard.pet.name).toBe("Rex");
+    expect(waitlistCard.confirmationStatus).toBeNull();
+    // startTime is derived from preferredDate + preferredTime so the card sorts
+    // and classifies as Upcoming.
+    expect(waitlistCard.startTime).toBeTruthy();
+  });
+
+  it("omits the waitlist section when the client has no active entries", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectAppointmentRow = { ...APPOINTMENT };
+    selectWaitlistRows = [];
+
+    const res = await app.request("/portal/appointments", {
+      headers: { "X-Impersonation-Session-Id": SESSION_ID },
+    });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.appointments.some((a: { status: string }) => a.status === "waitlisted")).toBe(false);
+  });
+});
+
+// GRO-2342: GET /portal/appointments must populate the synthetic waitlist
+// card's `service` object with the full service record (id + name) — same
+// shape the appointments join returns — so the portal renders the real
+// service name in place of the fallback "Service" label.
+describe("GET /portal/appointments (waitlist service name — GRO-2342)", () => {
+  it("returns service {id, name} on the synthetic waitlist card", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectAppointmentRow = { ...APPOINTMENT };
+    selectWaitlistRows = [
+      {
+        id: "22222222-2222-2222-2222-222222222222",
+        petId: "pet-1",
+        serviceId: "svc-1",
+        preferredDate: "2099-01-01",
+        preferredTime: "13:00:00",
+      },
+    ];
+    selectPetRows = [{ id: "pet-1", name: "Rex", photoKey: null }];
+    selectServiceRows = [{ id: "svc-1", name: "Full Groom" }];
+
+    const res = await app.request("/portal/appointments", {
+      headers: { "X-Impersonation-Session-Id": SESSION_ID },
+    });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    const waitlistCard = body.appointments.find(
+      (a: { status: string }) => a.status === "waitlisted",
+    );
+    expect(waitlistCard).toBeTruthy();
+    expect(waitlistCard.service).toEqual({ id: "svc-1", name: "Full Groom" });
+  });
+
+  it("returns service {id, name} on the appointment card (same shape)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectAppointmentRow = { ...APPOINTMENT, serviceId: "svc-appt" };
+    selectServiceRows = [{ id: "svc-appt", name: "Bath & Brush" }];
+
+    const res = await app.request("/portal/appointments", {
+      headers: { "X-Impersonation-Session-Id": SESSION_ID },
+    });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    const apptCard = body.appointments.find(
+      (a: { status: string }) => a.status === "scheduled",
+    );
+    expect(apptCard).toBeTruthy();
+    expect(apptCard.service).toEqual({ id: "svc-appt", name: "Bath & Brush" });
+  });
+});
+
 describe("PATCH /portal/appointments/:id/notes", () => {
   it("returns updated appointment with safe fields only", async () => {
     selectSessionRow = ACTIVE_SESSION;

src/__tests__/portalPets.test.ts

@@ -0,0 +1,336 @@
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+
+const CLIENT_ID = "550e8400-e29b-41d4-a716-446655440001";
+const OTHER_CLIENT_ID = "550e8400-e29b-41d4-a716-446655440099";
+const PET_ID = "880e8400-e29b-41d4-a716-446655440004";
+const SESSION_ID = "770e8400-e29b-41d4-a716-446655440003";
+
+const futureDate = () => new Date(Date.now() + 30 * 60 * 1000);
+
+const ACTIVE_SESSION = {
+  id: SESSION_ID,
+  clientId: CLIENT_ID,
+  status: "active" as const,
+  expiresAt: futureDate(),
+  createdAt: new Date(),
+};
+
+// A persisted pet owned by CLIENT_ID. weightKg is a string because the column is
+// numeric (Drizzle serialises numeric to string).
+const PET = {
+  id: PET_ID,
+  clientId: CLIENT_ID,
+  name: "Rex",
+  species: "dog",
+  breed: "Labrador",
+  weightKg: "12.50",
+  dateOfBirth: null,
+  healthAlerts: null,
+  groomingNotes: null,
+  coatType: null,
+  petSizeCategory: null,
+  preferredCuts: [],
+  medicalAlerts: [],
+  photoKey: null,
+};
+
+let selectSessionRow: Record<string, unknown> | null = null;
+let selectPetRow: Record<string, unknown> | null = null;
+let updatedValues: Record<string, unknown>[] = [];
+
+function resetMock() {
+  selectSessionRow = null;
+  selectPetRow = null;
+  updatedValues = [];
+}
+
+vi.mock("@groombook/db", () => {
+  function makeChainable(data: unknown[]): unknown {
+    const arr = [...data];
+    const chain = new Proxy(arr, {
+      get(target, prop) {
+        if (prop === "where" || prop === "orderBy" || prop === "limit") {
+          return () => chain;
+        }
+        // @ts-expect-error proxy
+        return target[prop];
+      },
+    });
+    return chain;
+  }
+
+  function tableProxy(name: string) {
+    return new Proxy(
+      { _name: name },
+      { get: (t, p) => (p === "_name" ? name : { table: name, column: p }) }
+    );
+  }
+
+  const impersonationSessions = tableProxy("impersonationSessions");
+  const pets = tableProxy("pets");
+
+  return {
+    getDb: () => ({
+      select: () => ({
+        from: (table: { _name: string }) => {
+          if (table._name === "impersonationSessions") {
+            return makeChainable(selectSessionRow ? [selectSessionRow] : []);
+          }
+          if (table._name === "pets") {
+            return makeChainable(selectPetRow ? [selectPetRow] : []);
+          }
+          return makeChainable([]);
+        },
+      }),
+      update: () => ({
+        set: (vals: Record<string, unknown>) => ({
+          where: () => ({
+            returning: () => {
+              if (selectPetRow) {
+                updatedValues.push(vals);
+                return [{ ...selectPetRow, ...vals }];
+              }
+              return [];
+            },
+          }),
+        }),
+      }),
+      // portalAudit inserts an audit row after the handler; make it a no-op so
+      // the middleware does not log a swallowed error during tests.
+      insert: () => ({ values: () => ({ returning: () => [] }) }),
+    }),
+    impersonationSessions,
+    pets,
+    // Other tables imported by the portal router but unused in these tests.
+    appointments: tableProxy("appointments"),
+    waitlistEntries: tableProxy("waitlistEntries"),
+    clients: tableProxy("clients"),
+    services: tableProxy("services"),
+    staff: tableProxy("staff"),
+    invoices: tableProxy("invoices"),
+    invoiceLineItems: tableProxy("invoiceLineItems"),
+    impersonationAuditLogs: tableProxy("impersonationAuditLogs"),
+    eq: vi.fn(),
+    and: vi.fn(),
+    inArray: vi.fn(),
+  };
+});
+
+const { portalRouter } = await import("../routes/portal.js");
+
+const app = new Hono();
+app.route("/portal", portalRouter);
+
+function jsonPatch(path: string, body: unknown, headers?: Record<string, string>) {
+  return app.request(path, {
+    method: "PATCH",
+    headers: {
+      "Content-Type": "application/json",
+      ...headers,
+    },
+    body: JSON.stringify(body),
+  });
+}
+
+beforeEach(() => resetMock());
+
+describe("PATCH /portal/pets/:petId", () => {
+  it("updates an owned pet and persists the mapped columns (200)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = PET;
+
+    // Mirrors the groombook/web PetForm payload: it spreads the GET-shaped pet
+    // (weight, notes, birthDate, photoUrl) and adds the form's edited keys
+    // (weightKg, healthAlerts, coatType, …). "xlarge" must map to "extra_large".
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      {
+        id: PET_ID,
+        name: "Rex Updated",
+        breed: "Golden Retriever",
+        weight: "12.50",
+        weightKg: 18.25,
+        notes: "old grooming notes",
+        healthAlerts: "Allergic to oatmeal shampoo",
+        photoUrl: "pets/rex.jpg",
+        coatType: "double",
+        petSizeCategory: "xlarge",
+        preferredCuts: ["teddy bear", "puppy cut"],
+        medicalAlerts: [
+          { id: "a1", type: "allergy", description: "oatmeal", severity: "medium" },
+        ],
+      },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.name).toBe("Rex Updated");
+    expect(body.petSizeCategory).toBe("extra_large");
+    expect(body.coatType).toBe("double");
+
+    const persisted = updatedValues[0]!;
+    expect(persisted.name).toBe("Rex Updated");
+    expect(persisted.breed).toBe("Golden Retriever");
+    // weightKg (form key) wins over weight (GET key) and is stored as a string.
+    expect(persisted.weightKg).toBe("18.25");
+    expect(persisted.groomingNotes).toBe("old grooming notes");
+    expect(persisted.healthAlerts).toBe("Allergic to oatmeal shampoo");
+    // photoKey is NOT writable via portal PATCH (GRO-2187 S3 key-hijack fix):
+    // the web form round-trips the GET-shaped photoUrl, but the server must not
+    // persist it. Photo changes go through the key-validated upload flow.
+    expect(persisted.photoKey).toBeUndefined();
+    expect(persisted.coatType).toBe("double");
+    expect(persisted.petSizeCategory).toBe("extra_large");
+    expect(persisted.preferredCuts).toEqual(["teddy bear", "puppy cut"]);
+    expect(persisted.medicalAlerts).toEqual([
+      { id: "a1", type: "allergy", description: "oatmeal", severity: "medium" },
+    ]);
+    expect(persisted.updatedAt).toBeInstanceOf(Date);
+  });
+
+  // GRO-2187 security regression: a portal customer must not be able to set the
+  // S3 object key. photoKey is consumed server-side by getPresignedGetUrl /
+  // deleteObject; the upload path guards keys with a pets/{petId}/ prefix, and the
+  // portal PATCH must not offer a bypass. A foreign/arbitrary photoUrl is accepted
+  // (Zod strips the unknown key) but must leave photoKey untouched.
+  it("does not mutate photoKey when a foreign photoUrl is supplied (200)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    const ownKey = `pets/${PET_ID}/original.jpg`;
+    selectPetRow = { ...PET, photoKey: ownKey };
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      {
+        name: "Rex",
+        // attacker-chosen key pointing at another tenant's object
+        photoUrl: "pets/00000000-0000-0000-0000-0000000000ff/victim-secret.jpg",
+      },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(200);
+    const persisted = updatedValues[0]!;
+    // The attacker-supplied key never reaches the update payload.
+    expect(persisted.photoKey).toBeUndefined();
+    // And the stored key is unchanged from the pet's own value.
+    const body = await res.json();
+    expect(body.photoUrl).toBe(ownKey);
+  });
+
+  // The length/array caps live in the Zod schema, so violations are rejected by
+  // zValidator with 400 (in-handler enum checks are what return 422).
+  it("returns 400 when a medicalAlert description exceeds the length cap", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = PET;
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      {
+        medicalAlerts: [
+          { type: "allergy", description: "x".repeat(2001), severity: "low" },
+        ],
+      },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(400);
+    expect(updatedValues).toHaveLength(0);
+  });
+
+  it("falls back to the weight key when weightKg is absent", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = PET;
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      { weight: "9.75" },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(200);
+    expect(updatedValues[0]!.weightKg).toBe("9.75");
+  });
+
+  it("returns 403 when the pet belongs to a different client", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = { ...PET, clientId: OTHER_CLIENT_ID };
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      { name: "Hacker" },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(403);
+    expect(updatedValues).toHaveLength(0);
+  });
+
+  it("returns 404 when the pet does not exist", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = null;
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      { name: "Ghost" },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(404);
+  });
+
+  it("returns 404 for a malformed (non-UUID) petId without hitting the db (GRO-2203)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    // A non-UUID petId previously reached `where(eq(pets.id, ...))` and made
+    // Postgres throw "invalid input syntax for type uuid" → unhandled 500.
+    // It must now short-circuit to 404 before any select/update.
+    selectPetRow = PET;
+
+    const res = await jsonPatch(
+      `/portal/pets/not-a-uuid`,
+      { coatType: "short" },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(404);
+    expect(updatedValues).toHaveLength(0);
+  });
+
+  it("returns 422 for an invalid coatType", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = PET;
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      { coatType: "fluffy" },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(422);
+    expect(updatedValues).toHaveLength(0);
+  });
+
+  it("returns 422 for an invalid petSizeCategory", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = PET;
+
+    const res = await jsonPatch(
+      `/portal/pets/${PET_ID}`,
+      { petSizeCategory: "gigantic" },
+      { "X-Impersonation-Session-Id": SESSION_ID }
+    );
+
+    expect(res.status).toBe(422);
+    expect(updatedValues).toHaveLength(0);
+  });
+
+  it("returns 401 without an impersonation session header", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectPetRow = PET;
+
+    const res = await jsonPatch(`/portal/pets/${PET_ID}`, { name: "NoAuth" });
+
+    expect(res.status).toBe(401);
+  });
+});

src/__tests__/portalSessionFromAuth.test.ts

@@ -0,0 +1,206 @@
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+import { getAuth } from "../lib/auth.js";
+
+const CLIENT_ID = "550e8400-e29b-41d4-a716-446655440001";
+const CLIENT_EMAIL = "alice@example.com";
+const CLIENT_NAME = "Alice Smith";
+
+const UAT_CUSTOMER_ID = "c0000001-0000-0000-0000-000000000001";
+const UAT_CUSTOMER_EMAIL = "uat-customer@groombook.dev";
+const UAT_CUSTOMER_NAME = "UAT Customer";
+
+const BETTER_AUTH_SESSION = {
+  user: {
+    id: "auth-user-001",
+    email: CLIENT_EMAIL,
+    name: CLIENT_NAME,
+  },
+  session: {
+    id: "ba-session-001",
+    expiresAt: new Date(Date.now() + 60 * 60 * 1000),
+  },
+};
+
+const MOCK_CLIENT = {
+  id: CLIENT_ID,
+  email: CLIENT_EMAIL,
+  name: CLIENT_NAME,
+};
+
+let mockGetAuth: ReturnType<typeof vi.fn>;
+let mockGetSession: ReturnType<typeof vi.fn>;
+let insertedSession: Record<string, unknown> | null = null;
+let mockClientRow: Record<string, unknown> | null = null;
+let mockStaffRow: Record<string, unknown> | null = null;
+
+function makeChainable(data: unknown[]): unknown {
+  const arr = [...data];
+  return new Proxy(arr, {
+    get(target, prop) {
+      if (prop === "where" || prop === "orderBy" || prop === "limit") {
+        return () => makeChainable(target);
+      }
+      // @ts-expect-error proxy
+      return target[prop];
+    },
+  });
+}
+
+vi.mock("@groombook/db", () => {
+  const impersonationSessions = new Proxy(
+    { _name: "impersonationSessions" },
+    { get: (t, p) => (p === "_name" ? "impersonationSessions" : { table: "impersonationSessions", column: p }) }
+  );
+
+  const clients = new Proxy(
+    { _name: "clients" },
+    { get: (t, p) => (p === "_name" ? "clients" : { table: "clients", column: p }) }
+  );
+
+  const staff = new Proxy(
+    { _name: "staff" },
+    { get: (t, p) => (p === "_name" ? "staff" : { table: "staff", column: p }) }
+  );
+
+  return {
+    getDb: () => ({
+      select: () => ({
+        from: (table: { _name: string }) => {
+          if (table._name === "clients") {
+            return makeChainable(mockClientRow ? [mockClientRow] : []);
+          }
+          if (table._name === "staff") {
+            return makeChainable(mockStaffRow ? [mockStaffRow] : []);
+          }
+          return makeChainable([]);
+        },
+      }),
+      insert: (table: { _name: string }) => ({
+        values: (vals: Record<string, unknown>) => ({
+          returning: () => {
+            if (table._name === "impersonationSessions") {
+              insertedSession = { id: "new-session-001", ...vals };
+              return [insertedSession];
+            }
+            return [];
+          },
+        }),
+      }),
+    }),
+    impersonationSessions,
+    clients,
+    staff,
+    eq: vi.fn(),
+    and: vi.fn(),
+    inArray: vi.fn(),
+  };
+});
+
+vi.mock("../lib/auth.js", () => ({
+  getAuth: vi.fn(),
+}));
+
+const { portalRouter } = await import("../routes/portal.js");
+
+const app = new Hono();
+app.route("/portal", portalRouter);
+
+describe("POST /portal/session-from-auth", () => {
+  beforeEach(() => {
+    insertedSession = null;
+    mockClientRow = null;
+    mockStaffRow = null;
+    mockGetSession = vi.fn();
+    mockGetAuth = vi.fn(() => ({
+      api: {
+        getSession: mockGetSession,
+      },
+    }));
+    vi.mocked(getAuth).mockImplementation(mockGetAuth);
+  });
+
+  it("returns 401 when no Better Auth session", async () => {
+    mockGetSession.mockResolvedValue(null);
+    const res = await app.request("/portal/session-from-auth", {
+      method: "POST",
+    });
+    expect(res.status).toBe(401);
+    const body = await res.json();
+    expect(body.error).toBe("Unauthorized");
+  });
+
+  it("returns 404 when authenticated user has no client record", async () => {
+    mockGetSession.mockResolvedValue(BETTER_AUTH_SESSION);
+    mockClientRow = null;
+    const res = await app.request("/portal/session-from-auth", {
+      method: "POST",
+    });
+    expect(res.status).toBe(404);
+    const body = await res.json();
+    expect(body.error).toBe("No client record found for this user");
+  });
+
+  it("returns a portal session with sessionId, clientId, clientName when client is found", async () => {
+    mockGetSession.mockResolvedValue(BETTER_AUTH_SESSION);
+    mockClientRow = MOCK_CLIENT;
+    mockStaffRow = { id: "00000000-0000-0000-0000-000000000001" };
+    const res = await app.request("/portal/session-from-auth", {
+      method: "POST",
+    });
+    expect(res.status).toBe(201);
+    const body = await res.json();
+    expect(body).toHaveProperty("sessionId");
+    expect(body).toHaveProperty("clientId", CLIENT_ID);
+    expect(body).toHaveProperty("clientName", CLIENT_NAME);
+  });
+
+  it("creates a portal session with reason sso-bridge", async () => {
+    mockGetSession.mockResolvedValue(BETTER_AUTH_SESSION);
+    mockClientRow = MOCK_CLIENT;
+    mockStaffRow = { id: "00000000-0000-0000-0000-000000000001" };
+    const res = await app.request("/portal/session-from-auth", {
+      method: "POST",
+    });
+    expect(res.status).toBe(201);
+    expect(insertedSession).not.toBeNull();
+    expect((insertedSession as Record<string, unknown>).reason).toBe("sso-bridge");
+  });
+
+  it("returns 201 for uat-customer SSO bridge with correct clientId and clientName", async () => {
+    const uatAuthSession = {
+      user: {
+        id: "auth-user-uat-customer",
+        email: UAT_CUSTOMER_EMAIL,
+        name: UAT_CUSTOMER_NAME,
+      },
+      session: {
+        id: "ba-session-uat-customer",
+        expiresAt: new Date(Date.now() + 60 * 60 * 1000),
+      },
+    };
+    mockGetSession.mockResolvedValue(uatAuthSession);
+    mockClientRow = { id: UAT_CUSTOMER_ID, email: UAT_CUSTOMER_EMAIL, name: UAT_CUSTOMER_NAME };
+    mockStaffRow = { id: "00000000-0000-0000-0000-000000000001" };
+    const res = await app.request("/portal/session-from-auth", {
+      method: "POST",
+    });
+    expect(res.status).toBe(201);
+    const body = await res.json();
+    expect(body).toHaveProperty("sessionId");
+    expect(body.clientId).toBe(UAT_CUSTOMER_ID);
+    expect(body.clientName).toBe(UAT_CUSTOMER_NAME);
+    expect(insertedSession).not.toBeNull();
+    expect((insertedSession as Record<string, unknown>).reason).toBe("sso-bridge");
+  });
+
+  it("returns 503 when auth is not configured", async () => {
+    mockGetAuth.mockImplementation(() => {
+      throw new Error("Auth not initialized");
+    });
+    const res = await app.request("/portal/session-from-auth", {
+      method: "POST",
+    });
+    expect(res.status).toBe(503);
+  });
+});

src/__tests__/portalSessionSliding.test.ts

@@ -0,0 +1,188 @@
+import { describe, it, expect, beforeEach, vi } from "vitest";
+import { Hono } from "hono";
+import {
+  validatePortalSession,
+  PORTAL_SESSION_IDLE_TTL_MS,
+  PORTAL_SESSION_MAX_LIFETIME_MS,
+  type PortalEnv,
+} from "../middleware/portalSession.js";
+
+const SESSION_ID = "770e8400-e29b-41d4-a716-446655440003";
+const CLIENT_ID = "550e8400-e29b-41d4-a716-446655440001";
+
+// Mutable test state driven per-case.
+let selectSessionRow: Record<string, unknown> | null = null;
+let sessionUpdates: Record<string, unknown>[] = [];
+
+function resetMock() {
+  selectSessionRow = null;
+  sessionUpdates = [];
+}
+
+vi.mock("@groombook/db", () => {
+  function makeChainable(data: unknown[]): unknown {
+    const arr = [...data];
+    const chain = new Proxy(arr, {
+      get(target, prop) {
+        if (prop === "where" || prop === "orderBy" || prop === "limit") {
+          return () => chain;
+        }
+        // @ts-expect-error proxy index
+        return target[prop];
+      },
+    });
+    return chain;
+  }
+
+  const impersonationSessions = new Proxy(
+    { _name: "impersonationSessions" },
+    { get: (t, p) => (p === "_name" ? "impersonationSessions" : { table: "impersonationSessions", column: p }) }
+  );
+
+  return {
+    getDb: () => ({
+      select: () => ({
+        from: (table: { _name: string }) => {
+          if (table._name === "impersonationSessions") {
+            return makeChainable(selectSessionRow ? [selectSessionRow] : []);
+          }
+          return makeChainable([]);
+        },
+      }),
+      update: () => ({
+        set: (vals: Record<string, unknown>) => {
+          sessionUpdates.push(vals);
+          return { where: () => Promise.resolve(undefined) };
+        },
+      }),
+    }),
+    impersonationSessions,
+    eq: vi.fn(),
+    and: vi.fn(),
+  };
+});
+
+const app = new Hono<PortalEnv>();
+app.use("/portal/*", validatePortalSession);
+app.get("/portal/ping", (c) => c.json({ ok: true, clientId: c.get("portalClientId") }));
+
+function ping(headers?: Record<string, string>) {
+  return app.request("/portal/ping", { method: "GET", headers });
+}
+
+beforeEach(() => resetMock());
+
+describe("validatePortalSession — sliding expiration (GRO-2234)", () => {
+  it("extends an sso-bridge session's expiresAt on each authenticated request", async () => {
+    const now = Date.now();
+    // Session minted ~28 min ago, originally a 30-min idle window: it is still
+    // valid (2 min left) but a slow wizard would otherwise let it lapse.
+    selectSessionRow = {
+      id: SESSION_ID,
+      clientId: CLIENT_ID,
+      status: "active",
+      reason: "sso-bridge",
+      startedAt: new Date(now - 28 * 60 * 1000),
+      expiresAt: new Date(now + 2 * 60 * 1000),
+    };
+
+    const res = await ping({ "X-Impersonation-Session-Id": SESSION_ID });
+    expect(res.status).toBe(200);
+
+    expect(sessionUpdates).toHaveLength(1);
+    const newExpiry = sessionUpdates[0]!.expiresAt as Date;
+    // Slid forward to ~now + 30 min (well past the original 2-min-left window).
+    expect(newExpiry.getTime()).toBeGreaterThan(now + PORTAL_SESSION_IDLE_TTL_MS - 5_000);
+    expect(newExpiry.getTime()).toBeLessThanOrEqual(now + PORTAL_SESSION_IDLE_TTL_MS + 5_000);
+  });
+
+  it("keeps a slow-wizard customer authorized past the original mint TTL", async () => {
+    const now = Date.now();
+    // Original mint window has fully elapsed in wall-clock terms, but the session
+    // was slid forward on the previous request, so it is still valid now.
+    selectSessionRow = {
+      id: SESSION_ID,
+      clientId: CLIENT_ID,
+      status: "active",
+      reason: "sso-bridge",
+      startedAt: new Date(now - 35 * 60 * 1000),
+      expiresAt: new Date(now + 10 * 60 * 1000), // previously slid
+    };
+
+    const res = await ping({ "X-Impersonation-Session-Id": SESSION_ID });
+    expect(res.status).toBe(200);
+    const body = await res.json();
+    expect(body.clientId).toBe(CLIENT_ID);
+  });
+
+  it("never extends beyond startedAt + MAX_LIFETIME (bounded)", async () => {
+    const now = Date.now();
+    // Session started right at the absolute cap boundary minus a hair.
+    const startedAt = now - (PORTAL_SESSION_MAX_LIFETIME_MS - 5 * 60 * 1000);
+    selectSessionRow = {
+      id: SESSION_ID,
+      clientId: CLIENT_ID,
+      status: "active",
+      reason: "sso-bridge",
+      startedAt: new Date(startedAt),
+      expiresAt: new Date(now + 60 * 1000),
+    };
+
+    const res = await ping({ "X-Impersonation-Session-Id": SESSION_ID });
+    expect(res.status).toBe(200);
+    expect(sessionUpdates).toHaveLength(1);
+    const newExpiry = (sessionUpdates[0]!.expiresAt as Date).getTime();
+    // Capped at startedAt + MAX_LIFETIME, NOT now + IDLE_TTL.
+    expect(newExpiry).toBeLessThanOrEqual(startedAt + PORTAL_SESSION_MAX_LIFETIME_MS + 1_000);
+    expect(newExpiry).toBeGreaterThan(now); // still extends at least a little
+  });
+
+  it("does NOT slide a staff-initiated impersonation session (no regression)", async () => {
+    const now = Date.now();
+    selectSessionRow = {
+      id: SESSION_ID,
+      clientId: CLIENT_ID,
+      status: "active",
+      reason: "manager reviewing booking", // staff-console reason, free text
+      startedAt: new Date(now - 5 * 60 * 1000),
+      expiresAt: new Date(now + 20 * 60 * 1000),
+    };
+
+    const res = await ping({ "X-Impersonation-Session-Id": SESSION_ID });
+    expect(res.status).toBe(200);
+    expect(sessionUpdates).toHaveLength(0);
+  });
+
+  it("still rejects an already-expired session (no resurrection)", async () => {
+    const now = Date.now();
+    selectSessionRow = {
+      id: SESSION_ID,
+      clientId: CLIENT_ID,
+      status: "active",
+      reason: "sso-bridge",
+      startedAt: new Date(now - 40 * 60 * 1000),
+      expiresAt: new Date(now - 60 * 1000), // already lapsed
+    };
+
+    const res = await ping({ "X-Impersonation-Session-Id": SESSION_ID });
+    expect(res.status).toBe(401);
+    expect(sessionUpdates).toHaveLength(0);
+  });
+
+  it("skips the write when the extension is below the slide threshold", async () => {
+    const now = Date.now();
+    // Already slid this minute: expiresAt is essentially now + IDLE_TTL already.
+    selectSessionRow = {
+      id: SESSION_ID,
+      clientId: CLIENT_ID,
+      status: "active",
+      reason: "sso-bridge",
+      startedAt: new Date(now - 2 * 60 * 1000),
+      expiresAt: new Date(now + PORTAL_SESSION_IDLE_TTL_MS - 2_000),
+    };
+
+    const res = await ping({ "X-Impersonation-Session-Id": SESSION_ID });
+    expect(res.status).toBe(200);
+    expect(sessionUpdates).toHaveLength(0);
+  });
+});

src/__tests__/portalWaitlistDuplicate.test.ts

@@ -0,0 +1,154 @@
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+
+// GRO-2235: a duplicate active waitlist entry violates the partial unique index
+// idx_waitlist_active_unique. postgres-js surfaces it as SQLSTATE 23505 — the
+// handler must return a friendly 409, not a generic 500. The first insert still
+// returns 201, and unrelated errors still surface as 500.
+
+const CLIENT_ID = "550e8400-e29b-41d4-a716-446655440001";
+const SESSION_ID = "770e8400-e29b-41d4-a716-446655440003";
+const PET_ID = "880e8400-e29b-41d4-a716-446655440004";
+const SERVICE_ID = "990e8400-e29b-41d4-a716-446655440005";
+
+const futureDate = () => new Date(Date.now() + 30 * 60 * 1000);
+
+const ACTIVE_SESSION = {
+  id: SESSION_ID,
+  clientId: CLIENT_ID,
+  status: "active" as const,
+  reason: "manual",
+  startedAt: new Date(),
+  expiresAt: futureDate(),
+  createdAt: new Date(),
+};
+
+// Behaviour knob for the waitlist insert: "ok" returns a row, "duplicate" throws
+// a postgres-js-shaped unique-violation, "other" throws an unrelated error.
+let waitlistInsertMode: "ok" | "duplicate" | "other" = "ok";
+
+function resetMock() {
+  waitlistInsertMode = "ok";
+}
+
+function tableProxy(name: string) {
+  return new Proxy(
+    { _name: name },
+    { get: (t, p) => (p === "_name" ? name : { table: name, column: p }) }
+  );
+}
+
+vi.mock("@groombook/db", () => {
+  function makeChainable(data: unknown[]): unknown {
+    const arr = [...data];
+    const chain = new Proxy(arr, {
+      get(target, prop) {
+        if (prop === "where" || prop === "orderBy" || prop === "limit") {
+          return () => chain;
+        }
+        // @ts-expect-error proxy
+        return target[prop];
+      },
+    });
+    return chain;
+  }
+
+  const impersonationSessions = tableProxy("impersonationSessions");
+  const waitlistEntries = tableProxy("waitlistEntries");
+  const impersonationAuditLogs = tableProxy("impersonationAuditLogs");
+
+  return {
+    getDb: () => ({
+      select: () => ({
+        from: (table: { _name: string }) => {
+          if (table._name === "impersonationSessions") {
+            return makeChainable([ACTIVE_SESSION]);
+          }
+          return makeChainable([]);
+        },
+      }),
+      insert: (table: { _name: string }) => ({
+        values: (vals: Record<string, unknown>) => ({
+          returning: () => {
+            if (table._name === "waitlistEntries") {
+              if (waitlistInsertMode === "duplicate") {
+                throw Object.assign(new Error("duplicate key value"), { code: "23505" });
+              }
+              if (waitlistInsertMode === "other") {
+                throw Object.assign(new Error("not null violation"), { code: "23502" });
+              }
+              return [{ id: "entry-1", ...vals }];
+            }
+            // impersonationAuditLogs and anything else: succeed silently.
+            return [{ id: "audit-1", ...vals }];
+          },
+        }),
+      }),
+      update: () => ({
+        set: () => ({ where: () => Promise.resolve() }),
+      }),
+    }),
+    impersonationSessions,
+    waitlistEntries,
+    impersonationAuditLogs,
+    appointments: tableProxy("appointments"),
+    clients: tableProxy("clients"),
+    pets: tableProxy("pets"),
+    services: tableProxy("services"),
+    staff: tableProxy("staff"),
+    invoices: tableProxy("invoices"),
+    invoiceLineItems: tableProxy("invoiceLineItems"),
+    eq: vi.fn(),
+    and: vi.fn(),
+    inArray: vi.fn(),
+  };
+});
+
+const { portalRouter } = await import("../routes/portal.js");
+
+const app = new Hono();
+app.route("/portal", portalRouter);
+
+function postWaitlist(body: unknown) {
+  return app.request("/portal/waitlist", {
+    method: "POST",
+    headers: {
+      "Content-Type": "application/json",
+      "X-Impersonation-Session-Id": SESSION_ID,
+    },
+    body: JSON.stringify(body),
+  });
+}
+
+const VALID_BODY = {
+  petId: PET_ID,
+  serviceId: SERVICE_ID,
+  preferredDate: "2026-07-01",
+  preferredTime: "09:00",
+};
+
+beforeEach(() => resetMock());
+
+describe("POST /portal/waitlist duplicate handling (GRO-2235)", () => {
+  it("returns 201 for the first insert", async () => {
+    waitlistInsertMode = "ok";
+    const res = await postWaitlist(VALID_BODY);
+    expect(res.status).toBe(201);
+  });
+
+  it("returns 409 with a friendly message for a duplicate (23505)", async () => {
+    waitlistInsertMode = "duplicate";
+    const res = await postWaitlist(VALID_BODY);
+    expect(res.status).toBe(409);
+    const json = (await res.json()) as { error: string };
+    expect(json.error).toBe(
+      "You already have a booking for this pet at that date and time."
+    );
+  });
+
+  it("still surfaces unrelated DB errors as 500", async () => {
+    waitlistInsertMode = "other";
+    const res = await postWaitlist(VALID_BODY);
+    expect(res.status).toBe(500);
+  });
+});

src/__tests__/rbac.test.ts

@@ -43,42 +43,103 @@ const GROOMER: StaffRow = {
 
 // ─── Mock DB ──────────────────────────────────────────────────────────────────
 
+// staffLookupResult drives every `from(staff)` query that doesn't go through
+// the dev-mode `.limit()` shortcut. Tests that want to simulate "no staff row"
+// leave it null.
 let staffLookupResult: StaffRow | null = null;
+
+// managerFallbackResult is only consumed by the dev-mode `from(staff).limit(1)`
+// path (looking up the first manager when AUTH_DISABLED=true and no header).
 let managerFallbackResult: StaffRow | null = MANAGER;
 
+// userLookupResult drives `from(user).limit(1)` for the Better-Auth user
+// auto-provision branch (GRO-2052). Tests that simulate "no Better-Auth user"
+// leave it null.
+type UserRow = { id: string; name: string | null; email: string | null };
+let userLookupResult: UserRow | null = null;
+
+// accountLookupResult drives `from(account).limit(1)` for the legacy OIDC
+// auto-provision branch. Null means "no OIDC account row".
+let accountLookupResult: { id: string } | null = null;
+
+// insertReturningResult drives `insert(staff).values(...).returning()` for
+// any auto-provision branch that actually creates a staff record. Null means
+// the INSERT returned no rows (simulating a DB failure).
+let insertReturningResult: StaffRow | null = null;
+
 vi.mock("@groombook/db", () => {
-  const staff = new Proxy(
-    { _name: "staff" },
-    {
-      get(target, prop) {
-        if (prop === "_name") return "staff";
-        if (prop === "$inferSelect") return {};
-        return { table: "staff", column: prop };
-      },
-    }
-  );
+  function tableMarker(name: string) {
+    return new Proxy(
+      { _name: name },
+      {
+        get(_target, prop) {
+          if (prop === "_name") return name;
+          if (prop === "$inferSelect") return {};
+          return { table: name, column: prop };
+        },
+      }
+    );
+  }
+
+  const staff = tableMarker("staff");
+  const user = tableMarker("user");
+  const account = tableMarker("account");
+
+  function lookupFor(tableName: string) {
+    if (tableName === "user") return userLookupResult;
+    if (tableName === "account") return accountLookupResult;
+    return staffLookupResult;
+  }
 
   return {
     getDb: () => ({
-      select: () => ({
-        from: () => ({
-          where: () => ({
-            limit: () => {
-              // dev mode fallback to first manager
-              return managerFallbackResult ? [managerFallbackResult] : [];
-            },
-            [Symbol.iterator]: function* () {
-              if (staffLookupResult) yield staffLookupResult;
-            },
-            0: staffLookupResult,
-            length: staffLookupResult ? 1 : 0,
-          }),
+      select: (_columns?: unknown) => ({
+        from: (table: { _name?: string }) => {
+          const name = table?._name ?? "staff";
+          return {
+            where: () => ({
+              limit: () => {
+                // The user / account auto-provision branches always call
+                // `.limit(1)`; route to the per-table lookup state.
+                if (name === "user")
+                  return userLookupResult ? [userLookupResult] : [];
+                if (name === "account")
+                  return accountLookupResult ? [accountLookupResult] : [];
+                // dev-mode `from(staff).limit(1)` falls back to the first
+                // manager when AUTH_DISABLED is set with no header.
+                return managerFallbackResult ? [managerFallbackResult] : [];
+              },
+              [Symbol.iterator]: function* () {
+                const row = lookupFor(name);
+                if (row) yield row;
+              },
+              0: lookupFor(name),
+              length: lookupFor(name) ? 1 : 0,
+            }),
+          };
+        },
+      }),
+      insert: (_table: unknown) => ({
+        values: (_v: unknown) => ({
+          returning: () =>
+            insertReturningResult ? [insertReturningResult] : [],
+        }),
+      }),
+      update: (_table: unknown) => ({
+        set: (_v: unknown) => ({
+          where: () => Promise.resolve(undefined),
         }),
       }),
     }),
     staff,
+    user,
+    account,
     eq: vi.fn((_col: unknown, _val: unknown) => ({ col: _col, val: _val })),
     and: vi.fn((..._clauses: unknown[]) => ({})),
+    sql: Object.assign(
+      vi.fn((..._tpl: unknown[]) => ({})),
+      { raw: vi.fn(() => ({})) }
+    ),
   };
 });
 
@@ -87,16 +148,25 @@ vi.mock("@groombook/db", () => {
 function resetMocks() {
   staffLookupResult = null;
   managerFallbackResult = MANAGER;
+  userLookupResult = null;
+  accountLookupResult = null;
+  insertReturningResult = null;
 }
 
 /** Build a minimal Hono app with jwtPayload pre-set, then apply a middleware. */
 function buildApp(
   middleware: MiddlewareHandler<AppEnv>,
-  handler?: (c: Context<AppEnv>) => Response | Promise<Response>
+  handler?: (c: Context<AppEnv>) => Response | Promise<Response>,
+  jwtOverride?: Partial<{ sub: string; email: string; name: string }>
 ) {
   const app = new Hono<AppEnv>();
   app.use("*", async (c, next) => {
-    c.set("jwtPayload", { sub: staffLookupResult?.userId ?? "unknown-sub" });
+    const defaultSub = staffLookupResult?.userId ?? "unknown-sub";
+    c.set("jwtPayload", {
+      sub: jwtOverride?.sub ?? defaultSub,
+      ...(jwtOverride?.email !== undefined ? { email: jwtOverride.email } : {}),
+      ...(jwtOverride?.name !== undefined ? { name: jwtOverride.name } : {}),
+    });
     await next();
   });
   app.use("*", middleware);
@@ -204,6 +274,125 @@ describe("resolveStaffMiddleware", () => {
   });
 });
 
+// ─── Auto-provision branches (GRO-2052) ───────────────────────────────────────
+//
+// Each branch creates a staff row on first authenticated request when no row
+// exists yet. The Better-Auth branch (user table) is the primary path for
+// email/password customers; the OIDC branch (account table) is a fallback for
+// legacy authentik/google/github sessions.
+
+describe("resolveStaffMiddleware — auto-provision", () => {
+  const PROVISIONED: StaffRow = {
+    ...MANAGER,
+    id: "staff-provisioned-id",
+    oidcSub: null,
+    userId: "ba-user-customer",
+    role: "groomer",
+    isSuperUser: false,
+    name: "UAT Customer",
+    email: "uat-customer@groombook.dev",
+  };
+
+  it("Better-Auth: creates a groomer staff row when user exists but no staff record (GRO-2052)", async () => {
+    // No existing staff row, no OIDC account row, but a Better-Auth user row.
+    staffLookupResult = null;
+    userLookupResult = {
+      id: "ba-user-customer",
+      name: "UAT Customer",
+      email: "uat-customer@groombook.dev",
+    };
+    accountLookupResult = null;
+    insertReturningResult = PROVISIONED;
+
+    let capturedStaff: StaffRow | null = null;
+    const app = buildApp(
+      resolveStaffMiddleware,
+      (c) => {
+        capturedStaff = c.get("staff");
+        return c.json({ ok: true });
+      },
+      { sub: "ba-user-customer", email: "uat-customer@groombook.dev" }
+    );
+
+    const res = await app.request("/test");
+    expect(res.status).toBe(200);
+    expect(capturedStaff).not.toBeNull();
+    expect(capturedStaff!.role).toBe("groomer");
+    expect(capturedStaff!.userId).toBe("ba-user-customer");
+  });
+
+  it("Better-Auth: returns 500 if INSERT yields no row", async () => {
+    staffLookupResult = null;
+    userLookupResult = {
+      id: "ba-user-customer",
+      name: "UAT Customer",
+      email: "uat-customer@groombook.dev",
+    };
+    insertReturningResult = null; // simulate INSERT … RETURNING returning []
+
+    const app = buildApp(resolveStaffMiddleware, undefined, {
+      sub: "ba-user-customer",
+      email: "uat-customer@groombook.dev",
+    });
+
+    const res = await app.request("/test");
+    expect(res.status).toBe(500);
+    const body = await res.json();
+    expect(body.error).toMatch(/auto-provision failed/i);
+  });
+
+  it("Better-Auth branch runs before OIDC branch (does not require jwt.email)", async () => {
+    // A Better-Auth user row alone is sufficient: jwt.email is intentionally
+    // absent. The pre-GRO-2052 code only auto-provisioned inside `if (jwt.email)`.
+    staffLookupResult = null;
+    userLookupResult = {
+      id: "ba-user-customer",
+      name: "UAT Customer",
+      email: "uat-customer@groombook.dev",
+    };
+    insertReturningResult = PROVISIONED;
+
+    const app = buildApp(resolveStaffMiddleware, undefined, {
+      sub: "ba-user-customer",
+    });
+
+    const res = await app.request("/test");
+    expect(res.status).toBe(200);
+  });
+
+  it("OIDC fallback: still provisions when user row is missing but account row exists", async () => {
+    // No staff row, no Better-Auth user, but an OIDC account row.
+    staffLookupResult = null;
+    userLookupResult = null;
+    accountLookupResult = { id: "oidc-account-id" };
+    insertReturningResult = { ...PROVISIONED, userId: "oidc-sub" };
+
+    const app = buildApp(resolveStaffMiddleware, undefined, {
+      sub: "oidc-sub",
+      email: "oidc-user@example.com",
+    });
+
+    const res = await app.request("/test");
+    expect(res.status).toBe(200);
+  });
+
+  it("falls through to 403 when neither Better-Auth user nor OIDC account row exists", async () => {
+    staffLookupResult = null;
+    userLookupResult = null;
+    accountLookupResult = null;
+
+    const app = buildApp(resolveStaffMiddleware, undefined, {
+      sub: "ghost-sub",
+      email: "ghost@example.com",
+    });
+
+    const res = await app.request("/test");
+    expect(res.status).toBe(403);
+    const body = await res.json();
+    expect(body.error).toMatch(/no staff record/i);
+  });
+});
+
 // ─── requireRole tests ────────────────────────────────────────────────────────
 
 describe("requireRole", () => {

src/__tests__/routeOptimization.test.ts

@@ -0,0 +1,335 @@
+import { describe, it, expect } from "vitest";
+import {
+  haversineKm,
+  estimateLeg,
+  nearestNeighborOrder,
+  optimizeRoute,
+  detectScheduleConflicts,
+  recomputeLegsForOrder,
+  MAX_STOPS_PER_ROUTE,
+  type RouteStopInput,
+} from "../services/routeOptimization.js";
+import type { FetchLike } from "../services/geocoding.js";
+
+/** Builds a fake fetch returning a single JSON body, recording called URLs. */
+function fakeFetch(
+  body: unknown,
+  init: { ok?: boolean; status?: number; statusText?: string } = {}
+): { fetchImpl: FetchLike; calls: string[] } {
+  const calls: string[] = [];
+  const fetchImpl: FetchLike = async (url) => {
+    calls.push(url);
+    return {
+      ok: init.ok ?? true,
+      status: init.status ?? 200,
+      statusText: init.statusText ?? "OK",
+      json: async () => body,
+    };
+  };
+  return { fetchImpl, calls };
+}
+
+function stop(appointmentId: string, lat: number, lng: number): RouteStopInput {
+  return { appointmentId, latitude: lat, longitude: lng };
+}
+
+describe("haversineKm", () => {
+  it("is zero for the same point", () => {
+    expect(haversineKm({ latitude: 40, longitude: -74 }, { latitude: 40, longitude: -74 })).toBe(0);
+  });
+
+  it("approximates 1 degree of latitude as ~111km", () => {
+    const d = haversineKm({ latitude: 0, longitude: 0 }, { latitude: 1, longitude: 0 });
+    expect(d).toBeGreaterThan(110);
+    expect(d).toBeLessThan(112);
+  });
+});
+
+describe("estimateLeg", () => {
+  it("applies the circuity factor and average speed", () => {
+    const a = { latitude: 0, longitude: 0 };
+    const b = { latitude: 0, longitude: 1 };
+    const { distanceKm, mins } = estimateLeg(a, b);
+    // ~111km straight * 1.3 circuity ≈ 144.6km; at 40km/h ≈ 217 min
+    expect(distanceKm).toBeGreaterThan(140);
+    expect(distanceKm).toBeLessThan(150);
+    expect(mins).toBeGreaterThan(200);
+    expect(mins).toBeLessThan(230);
+    expect(Number.isInteger(mins)).toBe(true);
+  });
+});
+
+describe("nearestNeighborOrder", () => {
+  it("returns trivial order for 0 or 1 points", () => {
+    expect(nearestNeighborOrder([])).toEqual([]);
+    expect(nearestNeighborOrder([{ latitude: 1, longitude: 1 }])).toEqual([0]);
+  });
+
+  it("greedily visits the nearest unvisited point", () => {
+    // Points on a line; scrambled input order.
+    const points = [
+      { latitude: 0, longitude: 0 }, // 0 (start)
+      { latitude: 0, longitude: 5 }, // 1 (far)
+      { latitude: 0, longitude: 1 }, // 2
+      { latitude: 0, longitude: 2 }, // 3
+    ];
+    expect(nearestNeighborOrder(points, 0)).toEqual([0, 2, 3, 1]);
+  });
+});
+
+describe("optimizeRoute — nearest-neighbor fallback (no API key)", () => {
+  it("returns an empty route for no stops", async () => {
+    const r = await optimizeRoute([]);
+    expect(r.stops).toHaveLength(0);
+    expect(r.totalTravelMins).toBe(0);
+    expect(r.totalDistanceKm).toBe(0);
+    expect(r.provider).toBe("nearest_neighbor");
+    expect(r.chunked).toBe(false);
+  });
+
+  it("handles a single stop with null travel-from-prev", async () => {
+    const r = await optimizeRoute([stop("a", 40, -74)]);
+    expect(r.stops).toHaveLength(1);
+    expect(r.stops[0]!.travelMinsFromPrev).toBeNull();
+    expect(r.stops[0]!.travelDistanceKmFromPrev).toBeNull();
+    expect(r.totalTravelMins).toBe(0);
+  });
+
+  it("orders multiple stops greedily and sums totals", async () => {
+    const stops = [
+      stop("start", 0, 0),
+      stop("far", 0, 5),
+      stop("near1", 0, 1),
+      stop("near2", 0, 2),
+    ];
+    const r = await optimizeRoute(stops);
+    expect(r.provider).toBe("nearest_neighbor");
+    expect(r.stops.map((s) => s.appointmentId)).toEqual([
+      "start",
+      "near1",
+      "near2",
+      "far",
+    ]);
+    // First stop has no inbound leg.
+    expect(r.stops[0]!.travelMinsFromPrev).toBeNull();
+    // Remaining stops have positive travel.
+    for (const s of r.stops.slice(1)) {
+      expect(s.travelMinsFromPrev!).toBeGreaterThan(0);
+      expect(s.travelDistanceKmFromPrev!).toBeGreaterThan(0);
+    }
+    const summed = r.stops.reduce((acc, s) => acc + (s.travelMinsFromPrev ?? 0), 0);
+    expect(r.totalTravelMins).toBe(summed);
+  });
+});
+
+describe("optimizeRoute — Google Directions path", () => {
+  it("uses optimized waypoint order and real leg metrics, dropping the return leg", async () => {
+    const stops = [stop("A", 0, 0), stop("B", 0, 1), stop("C", 0, 2)];
+    // waypoints = [B, C]; optimizer reorders them to [C, B] (waypoint_order [1,0]).
+    // legs: A->C, C->B, B->A(return). The return leg must be dropped.
+    const { fetchImpl, calls } = fakeFetch({
+      status: "OK",
+      routes: [
+        {
+          waypoint_order: [1, 0],
+          legs: [
+            { distance: { value: 2000 }, duration: { value: 600 } }, // A->C
+            { distance: { value: 1000 }, duration: { value: 300 } }, // C->B
+            { distance: { value: 3000 }, duration: { value: 900 } }, // B->A (return, dropped)
+          ],
+        },
+      ],
+    });
+
+    const r = await optimizeRoute(stops, { googleApiKey: "key", fetchImpl });
+    expect(r.provider).toBe("google");
+    expect(r.stops.map((s) => s.appointmentId)).toEqual(["A", "C", "B"]);
+    expect(r.stops[0]!.travelMinsFromPrev).toBeNull();
+    expect(r.stops[1]!.travelDistanceKmFromPrev).toBe(2); // 2000m -> 2km
+    expect(r.stops[1]!.travelMinsFromPrev).toBe(10); // 600s -> 10min
+    expect(r.stops[2]!.travelDistanceKmFromPrev).toBe(1); // 1000m
+    expect(r.stops[2]!.travelMinsFromPrev).toBe(5); // 300s
+    expect(r.totalDistanceKm).toBe(3);
+    expect(r.totalTravelMins).toBe(15);
+    expect(decodeURIComponent(calls[0]!)).toContain("optimize:true");
+  });
+
+  it("falls back to the heuristic when Google returns a non-OK status", async () => {
+    const stops = [stop("A", 0, 0), stop("B", 0, 1), stop("C", 0, 2)];
+    const { fetchImpl } = fakeFetch({ status: "REQUEST_DENIED", error_message: "bad key" });
+    const r = await optimizeRoute(stops, { googleApiKey: "key", fetchImpl });
+    // Provider label reflects the chosen strategy (google requested) but a
+    // warning records the degradation and stops are still ordered.
+    expect(r.stops).toHaveLength(3);
+    expect(r.warnings.some((w) => w.includes("offline heuristic"))).toBe(true);
+    expect(r.stops[0]!.travelMinsFromPrev).toBeNull();
+  });
+});
+
+describe("optimizeRoute — >25 stop chunking", () => {
+  it("splits into sub-routes with a warning and continuous stop ordering", async () => {
+    const stops: RouteStopInput[] = [];
+    for (let i = 0; i < MAX_STOPS_PER_ROUTE + 5; i++) {
+      stops.push(stop(`s${i}`, 0, i * 0.1));
+    }
+    const r = await optimizeRoute(stops);
+    expect(r.chunked).toBe(true);
+    expect(r.subRouteCount).toBe(2);
+    expect(r.warnings.some((w) => w.includes("sub-routes"))).toBe(true);
+    expect(r.stops).toHaveLength(MAX_STOPS_PER_ROUTE + 5);
+    // Only the very first stop of the whole route lacks an inbound leg.
+    expect(r.stops[0]!.travelMinsFromPrev).toBeNull();
+    expect(r.stops.slice(1).every((s) => s.travelMinsFromPrev !== null)).toBe(true);
+    // All appointment ids preserved exactly once.
+    expect(new Set(r.stops.map((s) => s.appointmentId)).size).toBe(stops.length);
+  });
+});
+
+describe("detectScheduleConflicts", () => {
+  const at = (iso: string) => new Date(iso);
+
+  it("returns no conflict and null gaps for an empty or single-stop route", () => {
+    expect(detectScheduleConflicts([])).toEqual([]);
+    const one = detectScheduleConflicts([
+      {
+        appointmentStartTime: at("2026-06-08T09:00:00Z"),
+        appointmentEndTime: at("2026-06-08T10:00:00Z"),
+        travelMinsFromPrev: null,
+        bufferMins: 15,
+      },
+    ]);
+    expect(one).toEqual([
+      {
+        hasConflict: false,
+        scheduleGapMins: null,
+        requiredGapMins: null,
+        shortfallMins: null,
+      },
+    ]);
+  });
+
+  it("flags a tight schedule when gap < travel + buffer", () => {
+    // Stop 1 ends 10:00, stop 2 starts 10:20 → 20min gap. Travel 15 + buffer 15
+    // = 30 required → shortfall 10 → conflict.
+    const flags = detectScheduleConflicts([
+      {
+        appointmentStartTime: at("2026-06-08T09:00:00Z"),
+        appointmentEndTime: at("2026-06-08T10:00:00Z"),
+        travelMinsFromPrev: null,
+        bufferMins: 0,
+      },
+      {
+        appointmentStartTime: at("2026-06-08T10:20:00Z"),
+        appointmentEndTime: at("2026-06-08T11:00:00Z"),
+        travelMinsFromPrev: 15,
+        bufferMins: 15,
+      },
+    ]);
+    expect(flags[0]!.hasConflict).toBe(false);
+    expect(flags[1]).toEqual({
+      hasConflict: true,
+      scheduleGapMins: 20,
+      requiredGapMins: 30,
+      shortfallMins: 10,
+    });
+  });
+
+  it("does not flag when the gap comfortably covers travel + buffer", () => {
+    // 90min gap, 15 travel + 15 buffer = 30 required → 60 slack → no conflict.
+    const flags = detectScheduleConflicts([
+      {
+        appointmentStartTime: at("2026-06-08T09:00:00Z"),
+        appointmentEndTime: at("2026-06-08T10:00:00Z"),
+        travelMinsFromPrev: null,
+        bufferMins: 0,
+      },
+      {
+        appointmentStartTime: at("2026-06-08T11:30:00Z"),
+        appointmentEndTime: at("2026-06-08T12:00:00Z"),
+        travelMinsFromPrev: 15,
+        bufferMins: 15,
+      },
+    ]);
+    expect(flags[1]).toEqual({
+      hasConflict: false,
+      scheduleGapMins: 90,
+      requiredGapMins: 30,
+      shortfallMins: -60,
+    });
+  });
+
+  it("treats a null travelMinsFromPrev as zero travel", () => {
+    const flags = detectScheduleConflicts([
+      {
+        appointmentStartTime: at("2026-06-08T09:00:00Z"),
+        appointmentEndTime: at("2026-06-08T10:00:00Z"),
+        travelMinsFromPrev: null,
+        bufferMins: 0,
+      },
+      {
+        appointmentStartTime: at("2026-06-08T10:05:00Z"),
+        appointmentEndTime: at("2026-06-08T11:00:00Z"),
+        travelMinsFromPrev: null,
+        bufferMins: 15,
+      },
+    ]);
+    // 5min gap vs 0 travel + 15 buffer = 15 required → conflict, shortfall 10.
+    expect(flags[1]!.hasConflict).toBe(true);
+    expect(flags[1]!.requiredGapMins).toBe(15);
+    expect(flags[1]!.shortfallMins).toBe(10);
+  });
+
+  it("flags overlapping appointments (negative gap) as conflicts", () => {
+    const flags = detectScheduleConflicts([
+      {
+        appointmentStartTime: at("2026-06-08T09:00:00Z"),
+        appointmentEndTime: at("2026-06-08T10:00:00Z"),
+        travelMinsFromPrev: null,
+        bufferMins: 0,
+      },
+      {
+        appointmentStartTime: at("2026-06-08T09:30:00Z"),
+        appointmentEndTime: at("2026-06-08T10:30:00Z"),
+        travelMinsFromPrev: 10,
+        bufferMins: 15,
+      },
+    ]);
+    expect(flags[1]!.scheduleGapMins).toBe(-30);
+    expect(flags[1]!.hasConflict).toBe(true);
+    expect(flags[1]!.shortfallMins).toBe(55);
+  });
+});
+
+describe("recomputeLegsForOrder", () => {
+  it("returns null travel for an empty or single-point order", () => {
+    expect(recomputeLegsForOrder([])).toEqual([]);
+    expect(recomputeLegsForOrder([{ latitude: 40, longitude: -74 }])).toEqual([
+      { travelMinsFromPrev: null, travelDistanceKmFromPrev: null },
+    ]);
+  });
+
+  it("estimates each leg for the fixed given order without reordering", () => {
+    const pts = [
+      { latitude: 0, longitude: 0 },
+      { latitude: 0, longitude: 1 },
+      { latitude: 0, longitude: 2 },
+    ];
+    const legs = recomputeLegsForOrder(pts);
+    expect(legs).toHaveLength(3);
+    expect(legs[0]).toEqual({
+      travelMinsFromPrev: null,
+      travelDistanceKmFromPrev: null,
+    });
+    // Each leg equals estimateLeg between adjacent points (no optimization).
+    const e01 = estimateLeg(pts[0]!, pts[1]!);
+    const e12 = estimateLeg(pts[1]!, pts[2]!);
+    expect(legs[1]).toEqual({
+      travelMinsFromPrev: e01.mins,
+      travelDistanceKmFromPrev: e01.distanceKm,
+    });
+    expect(legs[2]).toEqual({
+      travelMinsFromPrev: e12.mins,
+      travelDistanceKmFromPrev: e12.distanceKm,
+    });
+  });
+});

src/__tests__/settings.test.ts

@@ -0,0 +1,145 @@
+import { describe, it, expect, vi, beforeEach } from "vitest";
+import { Hono } from "hono";
+
+// ─── Mocks ──────────────────────────────────────────────────────────────────
+// GRO-2294: GET /api/admin/settings must not return the encrypted
+// googleMapsApiKey ciphertext, on either the existing-row or auto-create branch.
+
+let selectRows: Record<string, unknown>[] = [];
+let insertReturning: Record<string, unknown>[] = [];
+let updateReturning: Record<string, unknown>[] = [];
+
+function makeChainable(data: unknown[]): unknown {
+  const arr = [...data];
+  const chain = new Proxy(arr, {
+    get(target, prop) {
+      if (prop === "where" || prop === "orderBy" || prop === "limit") {
+        return () => chain;
+      }
+      // @ts-expect-error proxy passthrough
+      return target[prop];
+    },
+  });
+  return chain;
+}
+
+vi.mock("@groombook/db", () => {
+  const businessSettings = new Proxy(
+    { _name: "business_settings" },
+    { get: (_t, p) => (p === "_name" ? "business_settings" : { column: p }) }
+  );
+  return {
+    getDb: () => ({
+      select: () => ({ from: () => makeChainable(selectRows) }),
+      insert: () => ({
+        values: () => ({ returning: () => insertReturning }),
+      }),
+      update: () => ({
+        set: () => ({ where: () => ({ returning: () => updateReturning }) }),
+      }),
+    }),
+    businessSettings,
+    eq: vi.fn(),
+  };
+});
+
+vi.mock("../lib/s3.js", () => ({
+  getPresignedUploadUrl: vi.fn(),
+  deleteObject: vi.fn(),
+  putObject: vi.fn(),
+  getObject: vi.fn(),
+}));
+
+const { settingsRouter } = await import("../routes/settings.js");
+
+const app = new Hono();
+app.route("/settings", settingsRouter);
+
+// PATCH /settings is guarded by requireSuperUser(), which reads the staff record
+// from context. Inject a super-user staff row so the handler runs.
+const patchApp = new Hono<{
+  Variables: { staff: { id: string; isSuperUser: boolean } };
+}>();
+patchApp.use("*", async (c, next) => {
+  c.set("staff", { id: "staff-1", isSuperUser: true });
+  await next();
+});
+patchApp.route("/settings", settingsRouter);
+
+const FULL_ROW = {
+  id: "settings-uuid-1",
+  businessName: "GroomBook",
+  primaryColor: "#4f8a6f",
+  accentColor: "#8b7355",
+  routeOptimizationProvider: "google",
+  googleMapsApiKey: "ENCRYPTED::super-secret-ciphertext",
+  createdAt: new Date(),
+  updatedAt: new Date(),
+};
+
+describe("GET /settings — googleMapsApiKey redaction (GRO-2294)", () => {
+  beforeEach(() => {
+    selectRows = [];
+    insertReturning = [];
+  });
+
+  it("omits googleMapsApiKey from an existing settings row", async () => {
+    selectRows = [{ ...FULL_ROW }];
+    const res = await app.request("/settings", { method: "GET" });
+    expect(res.status).toBe(200);
+    const body = (await res.json()) as Record<string, unknown>;
+    expect(body).not.toHaveProperty("googleMapsApiKey");
+    // Non-secret fields are still returned.
+    expect(body.businessName).toBe("GroomBook");
+    expect(body.routeOptimizationProvider).toBe("google");
+  });
+
+  it("omits googleMapsApiKey from the auto-create branch", async () => {
+    selectRows = [];
+    insertReturning = [{ ...FULL_ROW, id: "settings-uuid-new" }];
+    const res = await app.request("/settings", { method: "GET" });
+    expect(res.status).toBe(200);
+    const body = (await res.json()) as Record<string, unknown>;
+    expect(body).not.toHaveProperty("googleMapsApiKey");
+    expect(body.id).toBe("settings-uuid-new");
+  });
+});
+
+describe("PATCH /settings — googleMapsApiKey redaction (GRO-2299)", () => {
+  beforeEach(() => {
+    selectRows = [];
+    insertReturning = [];
+    updateReturning = [];
+  });
+
+  function patchRequest(body: Record<string, unknown>) {
+    return patchApp.request("/settings", {
+      method: "PATCH",
+      headers: { "content-type": "application/json" },
+      body: JSON.stringify(body),
+    });
+  }
+
+  it("omits googleMapsApiKey from the PATCH response", async () => {
+    selectRows = [{ ...FULL_ROW }];
+    updateReturning = [{ ...FULL_ROW, businessName: "Updated Name" }];
+    const res = await patchRequest({ businessName: "Updated Name" });
+    expect(res.status).toBe(200);
+    const body = (await res.json()) as Record<string, unknown>;
+    expect(body).not.toHaveProperty("googleMapsApiKey");
+    // Non-secret updated fields are still returned.
+    expect(body.businessName).toBe("Updated Name");
+    expect(body.routeOptimizationProvider).toBe("google");
+  });
+
+  it("omits googleMapsApiKey on the auto-create-then-update branch", async () => {
+    selectRows = [];
+    insertReturning = [{ ...FULL_ROW, id: "settings-uuid-new" }];
+    updateReturning = [{ ...FULL_ROW, id: "settings-uuid-new" }];
+    const res = await patchRequest({ primaryColor: "#123456" });
+    expect(res.status).toBe(200);
+    const body = (await res.json()) as Record<string, unknown>;
+    expect(body).not.toHaveProperty("googleMapsApiKey");
+    expect(body.id).toBe("settings-uuid-new");
+  });
+});

src/__tests__/waitlist.test.ts

@@ -184,6 +184,66 @@ describe("POST /portal/waitlist", () => {
     expect(insertedValues).toHaveLength(1);
   });
 
+  it("normalizes HH:MM:SS preferredTime and returns 201 (GRO-2211)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    const res = await jsonRequest("POST", "/portal/waitlist", {
+      petId: VALID_UUID_3,
+      serviceId: VALID_UUID_4,
+      preferredDate: "2026-03-25",
+      preferredTime: "10:00:00",
+    }, { "X-Impersonation-Session-Id": VALID_UUID_5 });
+    expect(res.status).toBe(201);
+    expect(insertedValues[0]?.preferredTime).toBe("10:00:00");
+  });
+
+  it("normalizes HH:MM preferredTime to HH:MM:SS before insert (GRO-2211)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    const res = await jsonRequest("POST", "/portal/waitlist", {
+      petId: VALID_UUID_3,
+      serviceId: VALID_UUID_4,
+      preferredDate: "2026-03-25",
+      preferredTime: "10:00",
+    }, { "X-Impersonation-Session-Id": VALID_UUID_5 });
+    expect(res.status).toBe(201);
+    expect(insertedValues[0]?.preferredTime).toBe("10:00:00");
+  });
+
+  it("returns 400 (not 500) for a full ISO datetime preferredTime (GRO-2211)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    const res = await jsonRequest("POST", "/portal/waitlist", {
+      petId: VALID_UUID_3,
+      serviceId: VALID_UUID_4,
+      preferredDate: "2026-03-25",
+      preferredTime: "2026-06-09T10:00:00.000Z",
+    }, { "X-Impersonation-Session-Id": VALID_UUID_5 });
+    expect(res.status).toBe(400);
+    expect(insertedValues).toHaveLength(0);
+  });
+
+  it("returns 400 for a malformed preferredDate (GRO-2211)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    const res = await jsonRequest("POST", "/portal/waitlist", {
+      petId: VALID_UUID_3,
+      serviceId: VALID_UUID_4,
+      preferredDate: "03/25/2026",
+      preferredTime: "10:00",
+    }, { "X-Impersonation-Session-Id": VALID_UUID_5 });
+    expect(res.status).toBe(400);
+    expect(insertedValues).toHaveLength(0);
+  });
+
+  it("returns 400 for an out-of-range preferredTime (GRO-2211)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    const res = await jsonRequest("POST", "/portal/waitlist", {
+      petId: VALID_UUID_3,
+      serviceId: VALID_UUID_4,
+      preferredDate: "2026-03-25",
+      preferredTime: "25:99",
+    }, { "X-Impersonation-Session-Id": VALID_UUID_5 });
+    expect(res.status).toBe(400);
+    expect(insertedValues).toHaveLength(0);
+  });
+
   it("returns 401 without session", async () => {
     const res = await jsonRequest("POST", "/portal/waitlist", {
       petId: VALID_UUID_3,
@@ -258,6 +318,16 @@ describe("PATCH /portal/waitlist/:id", () => {
     expect(updatedValues[0]?.status).toBe("cancelled");
   });
 
+  it("returns 400 (not 500) for a full ISO datetime preferredTime on update (GRO-2211)", async () => {
+    selectSessionRow = ACTIVE_SESSION;
+    selectRows = [WAITLIST_ENTRY];
+    const res = await jsonRequest("PATCH", `/portal/waitlist/${VALID_UUID_1}`, {
+      preferredTime: "2026-06-09T10:00:00.000Z",
+    }, { "X-Impersonation-Session-Id": VALID_UUID_5 });
+    expect(res.status).toBe(400);
+    expect(updatedValues).toHaveLength(0);
+  });
+
   it("returns 401 without session", async () => {
     const res = await jsonRequest("PATCH", `/portal/waitlist/${VALID_UUID_1}`, {
       status: "cancelled",

src/index.ts

@@ -20,6 +20,7 @@ import { settingsRouter } from "./routes/settings.js";
 import { authProviderRouter } from "./routes/authProvider.js";
 import { searchRouter } from "./routes/search.js";
 import { bufferRulesRouter } from "./routes/buffer-rules.js";
+import { routesRouter } from "./routes/routes.js";
 import { getObject } from "./lib/s3.js";
 import { calendarRouter } from "./routes/calendar.js";
 import { setupRouter } from "./routes/setup.js";
@@ -220,6 +221,10 @@ api.use("/reports/*", requireRole("manager"));
 api.use("/invoices/*", requireRole("manager", "groomer"));
 api.use("/impersonation/*", requireRole("manager"));
 
+// Route optimization: manager (any groomer's route) or groomer (own route only,
+// enforced in-handler). Receptionists have no access. (GRO-2155)
+api.use("/routes/*", requireRole("manager", "groomer"));
+
 // Manager + Receptionist only (groomers have no access): appointment-groups, grooming-logs, waitlist
 api.use("/appointment-groups/*", requireRole("manager", "receptionist"));
 api.use("/grooming-logs/*", requireRole("manager", "receptionist"));
@@ -235,6 +240,15 @@ api.on(
   requireRole("manager", "receptionist", "groomer")
 );
 
+// Route-optimization geocoding endpoints are manager-only (GRO-2154), stricter
+// than the general client write guard below. Registered FIRST so receptionists
+// are rejected here before the manager+receptionist guard can admit them.
+api.on(
+  ["POST"],
+  ["/clients/geocode-batch", "/clients/:clientId/geocode"],
+  requireRole("manager")
+);
+
 // Clients, appointments: all roles may read; only manager + receptionist may write
 api.on(
   ["POST", "PUT", "PATCH", "DELETE"],
@@ -274,6 +288,7 @@ api.route("/admin/auth-provider", authProviderRouter);
 api.route("/admin/seed", adminSeedRouter);
 api.route("/search", searchRouter);
 api.route("/buffer-rules", bufferRulesRouter);
+api.route("/routes", routesRouter);
 
 const port = Number(process.env.PORT ?? 3000);
 await initAuth();

src/lib/auth.ts

@@ -172,7 +172,7 @@ export async function initAuth(): Promise<void> {
         clientSecret: oidcClientSecret,
         issuerUrl: oidcIssuer,
         internalBaseUrl: process.env.OIDC_INTERNAL_BASE,
-        scopes: "openid profile email",
+        scopes: "openid profile email role",
       };
       console.log("[auth] Using env var config (no DB config found)");
     }

src/middleware/portalSession.ts

@@ -8,6 +8,32 @@ export interface PortalEnv {
   };
 }
 
+/**
+ * Idle lifetime of an SSO-bridge portal impersonation session. Each authenticated
+ * portal request slides `expiresAt` forward to `now + IDLE_TTL`, so an actively-used
+ * session (e.g. a customer working through the multi-step Book New wizard) never
+ * lapses mid-flow. Matches the staff-console impersonation idle window
+ * (SESSION_TIMEOUT_MINUTES in routes/impersonation.ts). (GRO-2234)
+ */
+export const PORTAL_SESSION_IDLE_TTL_MS = 30 * 60 * 1000;
+
+/**
+ * Absolute cap on a single SSO-bridge portal session's lifetime, measured from
+ * `startedAt`. Sliding can never extend a session beyond this bound, keeping the
+ * impersonation model bounded regardless of how long a customer keeps the tab
+ * active. Deliberately tighter than the previous static 24h mint. (GRO-2234)
+ */
+export const PORTAL_SESSION_MAX_LIFETIME_MS = 8 * 60 * 60 * 1000;
+
+/**
+ * Minimum extension before we issue a sliding-expiration write. Avoids a DB write
+ * on every rapid successive request — at most one slide per minute per session.
+ */
+const PORTAL_SESSION_SLIDE_THRESHOLD_MS = 60 * 1000;
+
+/** Reason marker for sessions minted by the Better Auth -> portal bridge. */
+const SSO_BRIDGE_REASON = "sso-bridge";
+
 /**
  * Validates the X-Impersonation-Session-Id header against the impersonationSessions table.
  * Must be applied to all portal routes.
@@ -16,6 +42,12 @@ export interface PortalEnv {
  * id = sessionId AND status = 'active', and checks session.expiresAt > new Date().
  * Returns 401 if session is invalid/missing/expired.
  * On success, sets c.set("portalClientId", session.clientId) and c.set("portalSessionId", session.id).
+ *
+ * Sliding expiration (GRO-2234): for SSO-bridge sessions, each successful request
+ * extends `expiresAt` to `now + PORTAL_SESSION_IDLE_TTL_MS`, bounded by
+ * `startedAt + PORTAL_SESSION_MAX_LIFETIME_MS`. Staff-initiated impersonation
+ * sessions (any other `reason`) are left untouched, preserving their existing
+ * console-enforced timeout behavior.
  */
 export const validatePortalSession: MiddlewareHandler<PortalEnv> = async (c, next) => {
   const sessionId = c.req.header("X-Impersonation-Session-Id");
@@ -24,16 +56,29 @@ export const validatePortalSession: MiddlewareHandler<PortalEnv> = async (c, nex
   }
 
   const db = getDb();
+  const now = new Date();
   const [session] = await db
     .select()
     .from(impersonationSessions)
     .where(and(eq(impersonationSessions.id, sessionId), eq(impersonationSessions.status, "active")))
     .limit(1);
 
-  if (!session || session.expiresAt <= new Date()) {
+  if (!session || session.expiresAt <= now) {
     return c.json({ error: "Unauthorized" }, 401);
   }
 
+  // Sliding expiration for SSO-bridge portal sessions only (GRO-2234).
+  if (session.reason === SSO_BRIDGE_REASON) {
+    const maxExpiry = session.startedAt.getTime() + PORTAL_SESSION_MAX_LIFETIME_MS;
+    const slidExpiry = Math.min(now.getTime() + PORTAL_SESSION_IDLE_TTL_MS, maxExpiry);
+    if (slidExpiry - session.expiresAt.getTime() >= PORTAL_SESSION_SLIDE_THRESHOLD_MS) {
+      await db
+        .update(impersonationSessions)
+        .set({ expiresAt: new Date(slidExpiry) })
+        .where(eq(impersonationSessions.id, session.id));
+    }
+  }
+
   c.set("portalClientId", session.clientId);
   c.set("portalSessionId", session.id);
   await next();

src/middleware/rbac.ts

@@ -1,5 +1,5 @@
 import type { MiddlewareHandler } from "hono";
-import { and, eq, getDb, sql, staff, account } from "@groombook/db";
+import { and, eq, getDb, sql, staff, account, user } from "@groombook/db";
 
 export type StaffRole = "groomer" | "receptionist" | "manager";
 export type StaffRow = typeof staff.$inferSelect;
@@ -22,7 +22,7 @@ export const resolveStaffMiddleware: MiddlewareHandler<AppEnv> = async (
   c,
   next
 ) => {
-  // Better-Auth's own routes handle their own auth — skip staff resolution
+  // Better-Auth\'s own routes handle their own auth — skip staff resolution
   // OOBE setup routes also handle their own auth — staff record is created during setup
   if (c.req.path.startsWith("/api/auth/") || c.req.path.startsWith("/api/setup")) {
     await next();
@@ -111,8 +111,49 @@ export const resolveStaffMiddleware: MiddlewareHandler<AppEnv> = async (
     }
   }
 
+  // Auto-provision for Better-Auth users (GRO-2052): the user signed in via
+  // Better-Auth (email/password, magic link, etc.), so a row exists in `user`
+  // for jwt.sub but no `account` provider row is required. Create a minimal
+  // groomer staff record on first login. This is the primary auto-provision
+  // path; the OIDC branch below remains as a fallback for legacy accounts
+  // that exist in `account` but not in `user`.
+  const [userRow] = await db
+    .select({ id: user.id, name: user.name, email: user.email })
+    .from(user)
+    .where(eq(user.id, jwt.sub))
+    .limit(1);
+  if (userRow) {
+    const emailPrefix = userRow.email ? userRow.email.split("@")[0] : "Unknown";
+    const name = userRow.name?.trim() || jwt.name?.trim() || emailPrefix;
+
+    const [newStaff] = await db
+      .insert(staff)
+      .values({
+        userId: jwt.sub,
+        email: userRow.email ?? jwt.email ?? "",
+        name,
+        role: "groomer",
+        isSuperUser: false,
+        active: true,
+      } as Parameters<typeof db.insert>[0] extends { values: infer V } ? V : never)
+      .returning()!;
+
+    if (!newStaff) {
+      return c.json({ error: "Forbidden: auto-provision failed" }, 500);
+    }
+
+    console.log(
+      `[rbac] auto-provisioned staff record for Better-Auth user: ${jwt.sub} -> staff:${newStaff.id} (${name})`
+    );
+    c.set("staff", newStaff);
+    await next();
+    return;
+  }
+
   // Auto-provision for OIDC users: check if jwt.sub has an OAuth/OIDC account
-  // (e.g. authentik). If so, create a groomer staff record on the fly.
+  // (e.g. authentik). If so, create a groomer staff record on the fly. This
+  // is kept for backward compatibility with legacy OIDC sessions whose user
+  // row may not yet exist in the Better-Auth `user` table.
   if (jwt.email) {
     const [oidcAccount] = await db
       .select({ id: account.id })
@@ -120,28 +161,31 @@ export const resolveStaffMiddleware: MiddlewareHandler<AppEnv> = async (
       .where(
         and(
           eq(account.userId, jwt.sub),
-          sql`${account.providerId} IN ('authentik', 'google', 'github')`
+          sql`${account.providerId} IN (\'authentik\', \'google\', \'github\')`
         )
       )
       .limit(1);
 
     if (oidcAccount) {
       // Derive name: prefer jwt.name, fall back to email prefix, then "Unknown"
-      const name =
-        jwt.name?.trim() ||
-        (jwt.email ? jwt.email.split("@")[0] : "Unknown");
+      const emailPrefix = jwt.email ? jwt.email.split("@")[0] : "Unknown";
+      const name = jwt.name?.trim() || emailPrefix;
 
       const [newStaff] = await db
         .insert(staff)
         .values({
           userId: jwt.sub,
-          email: jwt.email ?? "",
+          email: (jwt.email ?? "") as string,
           name,
           role: "groomer",
           isSuperUser: false,
           active: true,
-        })
-        .returning();
+        } as Parameters<typeof db.insert>[0] extends { values: infer V } ? V : never)
+        .returning()!;
+
+      if (!newStaff) {
+        return c.json({ error: "Forbidden: auto-provision failed" }, 500);
+      }
 
       console.log(
         `[rbac] auto-provisioned staff record for OIDC user: ${jwt.sub} -> staff:${newStaff.id} (${name})`
@@ -177,7 +221,7 @@ export function requireRole(
     if (!(allowedRoles as string[]).includes(staffRow.role)) {
       return c.json(
         {
-          error: `Forbidden: role '${staffRow.role}' is not permitted to access this resource`,
+          error: `Forbidden: role \'${staffRow.role}\' is not permitted to access this resource`,
         },
         403
       );
@@ -210,7 +254,7 @@ export function requireRoleOrSuperUser(
       {
         error: hasAllowedRole
           ? "Forbidden: super user privileges required"
-          : `Forbidden: role '${staffRow.role}' is not permitted`,
+          : `Forbidden: role \'${staffRow.role}\' is not permitted`,
       },
       403
     );

src/routes/clients.ts

@@ -3,9 +3,67 @@ import { zValidator } from "@hono/zod-validator";
 import { z } from "zod/v3";
 import { and, eq, exists, getDb, or, clients, appointments } from "@groombook/db";
 import type { AppEnv } from "../middleware/rbac.js";
+import {
+  geocodeClient,
+  geocodeUngeocodedClients,
+  resolveClientGeocodingProvider,
+  type ClientGeocodeOutcome,
+} from "../services/clientGeocoding.js";
 
 export const clientsRouter = new Hono<AppEnv>();
 
+// Batch-geocode bounds (GRO-2294): default 50, hard cap 500. The cap bounds how
+// long one synchronous request stays open and the per-request external API cost
+// when routeOptimizationProvider = "google".
+const GEOCODE_BATCH_DEFAULT_LIMIT = 50;
+const GEOCODE_BATCH_MAX_LIMIT = 500;
+
+type ClientRow = typeof clients.$inferSelect;
+
+/**
+ * Best-effort auto-geocode of a freshly created/updated client (GRO-2154).
+ * Never throws: a flaky geocoding backend must not break client mutations.
+ * Returns the (possibly coordinate-enriched) row plus a structured outcome the
+ * caller surfaces under a `geocoding` field so ambiguous addresses are visible.
+ */
+async function autoGeocodeClient(
+  db: ReturnType<typeof getDb>,
+  row: ClientRow
+): Promise<{ row: ClientRow; outcome: ClientGeocodeOutcome }> {
+  try {
+    const provider = await resolveClientGeocodingProvider(db);
+    const outcome = await geocodeClient(db, row, provider);
+    const enriched =
+      outcome.status === "geocoded"
+        ? {
+            ...row,
+            latitude: outcome.latitude,
+            longitude: outcome.longitude,
+            geocodedAt: outcome.geocodedAt
+              ? new Date(outcome.geocodedAt)
+              : row.geocodedAt,
+          }
+        : row;
+    return { row: enriched, outcome };
+  } catch (err) {
+    return {
+      row,
+      outcome: {
+        clientId: row.id,
+        status: "error",
+        message: `Auto-geocode failed: ${
+          err instanceof Error ? err.message : String(err)
+        }`,
+        latitude: null,
+        longitude: null,
+        geocodedAt: null,
+        formattedAddress: null,
+        provider: null,
+      },
+    };
+  }
+}
+
 const createClientSchema = z.object({
   name: z.string().min(1).max(200),
   email: z.string().email(),
@@ -91,9 +149,62 @@ clientsRouter.post("/", zValidator("json", createClientSchema), async (c) => {
   const db = getDb();
   const body = c.req.valid("json");
   const [row] = await db.insert(clients).values(body).returning();
+  if (!row) return c.json({ error: "Failed to create client" }, 500);
+
+  // Auto-geocode on create when an address is supplied (GRO-2154). Best-effort:
+  // the client is created regardless; the `geocoding` field surfaces failures.
+  if (body.address && body.address.trim()) {
+    const { row: enriched, outcome } = await autoGeocodeClient(db, row);
+    return c.json({ ...enriched, geocoding: outcome }, 201);
+  }
   return c.json(row, 201);
 });
 
+// Geocode a single client's address and persist coordinates (manager-only;
+// enforced by the route guard in index.ts).
+clientsRouter.post("/:clientId/geocode", async (c) => {
+  const db = getDb();
+  const clientId = c.req.param("clientId");
+  const [client] = await db
+    .select()
+    .from(clients)
+    .where(eq(clients.id, clientId));
+  if (!client) return c.json({ error: "Not found" }, 404);
+
+  const provider = await resolveClientGeocodingProvider(db);
+  const outcome = await geocodeClient(db, client, provider);
+
+  // Map outcome to an HTTP status so the result is unambiguous to the caller:
+  //  geocoded -> 200, provider error -> 502, no_address/unresolved -> 422.
+  const status =
+    outcome.status === "geocoded"
+      ? 200
+      : outcome.status === "error"
+        ? 502
+        : 422;
+  return c.json(outcome, status);
+});
+
+// Batch-geocode un-geocoded clients with provider-rate-limited throttling
+// (manager-only). Processes up to ?limit clients (default 50, max 500) per call;
+// re-invoke while `remaining` > 0 to finish large datasets.
+clientsRouter.post("/geocode-batch", async (c) => {
+  const db = getDb();
+  const limitRaw = c.req.query("limit");
+  let limit = GEOCODE_BATCH_DEFAULT_LIMIT;
+  if (limitRaw !== undefined) {
+    limit = Number(limitRaw);
+    if (!Number.isFinite(limit) || limit <= 0) {
+      return c.json({ error: "limit must be a positive integer" }, 400);
+    }
+    // Clamp to the documented maximum to bound synchronous request duration
+    // and (for the Google provider) per-request external API cost.
+    limit = Math.min(Math.floor(limit), GEOCODE_BATCH_MAX_LIMIT);
+  }
+  const summary = await geocodeUngeocodedClients(db, limit);
+  return c.json(summary);
+});
+
 // Update a client (including status changes)
 const patchClientSchema = createClientSchema.partial().extend({
   status: z.enum(["active", "disabled"]).optional(),
@@ -123,13 +234,29 @@ clientsRouter.patch(
     }
     delete setValues.smsOptOut;
 
-    const [row] = await db
+    // Auto-geocode on address change (GRO-2154). If the address was cleared,
+    // drop any stale coordinates so a disabled/blank address never keeps a pin.
+    const addressProvided = Object.prototype.hasOwnProperty.call(body, "address");
+    const trimmedAddress =
+      typeof body.address === "string" ? body.address.trim() : undefined;
+    if (addressProvided && !trimmedAddress) {
+      setValues.latitude = null;
+      setValues.longitude = null;
+      setValues.geocodedAt = null;
+    }
+
+    const [updated] = await db
       .update(clients)
       .set(setValues)
       .where(eq(clients.id, c.req.param("id")))
       .returning();
-    if (!row) return c.json({ error: "Not found" }, 404);
-    return c.json(row);
+    if (!updated) return c.json({ error: "Not found" }, 404);
+
+    if (addressProvided && trimmedAddress) {
+      const { row: enriched, outcome } = await autoGeocodeClient(db, updated);
+      return c.json({ ...enriched, geocoding: outcome });
+    }
+    return c.json(updated);
   }
 );
 

src/routes/pets.ts

@@ -1,7 +1,21 @@
 import { Hono } from "hono";
 import { zValidator } from "@hono/zod-validator";
 import { z } from "zod/v3";
-import { and, eq, exists, getDb, or, pets, appointments } from "@groombook/db";
+import {
+  and,
+  desc,
+  eq,
+  exists,
+  getDb,
+  impersonationAuditLogs,
+  impersonationSessions,
+  or,
+  pets,
+  appointments,
+  staff,
+  services,
+  sql,
+} from "@groombook/db";
 import type { AppEnv } from "../middleware/rbac.js";
 import {
   getPresignedUploadUrl,
@@ -11,6 +25,23 @@ import {
 
 export const petsRouter = new Hono<AppEnv>();
 
+// Convert Zod validation errors from 422 to 400 and ensure any thrown error
+// returns a structured JSON body rather than Hono's default empty-body 500.
+// GRO-2014: profile-summary previously bubbled unhandled errors and produced
+// an empty-body 500. Mirror the onError pattern already used in invoices.ts
+// and reports.ts so every error has a JSON envelope.
+petsRouter.onError((err, c) => {
+  if (err instanceof z.ZodError) {
+    return c.json({ error: "Validation failed", issues: err.issues }, 400);
+  }
+  console.error("[pets] unhandled error", err);
+  return c.json({ error: "Internal Server Error" }, 500);
+});
+
+// UUID format used by all pet routes — guards path params against malformed
+// values before they hit Drizzle / Postgres uuid columns (which would throw).
+const uuidSchema = z.string().uuid();
+
 const createPetSchema = z.object({
   clientId: z.string().uuid(),
   name: z.string().min(1).max(200),
@@ -26,6 +57,23 @@ const createPetSchema = z.object({
   customFields: z.record(z.string(), z.string()).optional(),
   petSizeCategory: z.enum(["small", "medium", "large", "extra_large"]).optional(),
   coatType: z.enum(["short", "medium", "long", "double", "wire", "silky", "curly", "hairless"]).optional(),
+  // Extended pet profile fields (api/#39, GRO-1178).
+  // GRO-2172: these were missing from the schema, causing POST/PATCH to
+  // silently drop them even though migrations 0034/0036 and seed data
+  // populate them. GRO-1472 was the original UAT regression.
+  temperamentScore: z.number().int().min(1).max(5).optional(),
+  temperamentFlags: z.array(z.string().max(100)).max(20).optional(),
+  medicalAlerts: z
+    .array(
+      z.object({
+        type: z.string().max(100),
+        description: z.string().max(1000),
+        severity: z.enum(["low", "medium", "high"]),
+      })
+    )
+    .max(50)
+    .optional(),
+  preferredCuts: z.array(z.string().max(200)).max(20).optional(),
 });
 
 const updatePetSchema = createPetSchema.partial().omit({ clientId: true });
@@ -97,9 +145,213 @@ petsRouter.get("/:id", async (c) => {
   return c.json(row);
 });
 
+/**
+ * Resolves the clientId from the X-Impersonation-Session-Id header, if present and active.
+ * Used by staff routes to allow a customer (auto-provisioned as a `groomer` staff row
+ * by rbac.ts) to access their own pet's data when they are the rightful owner.
+ *
+ * Returns null when the header is missing, the session is unknown/expired/ended, or the
+ * session exists but has no clientId — callers should treat null as "no owner-bypass".
+ */
+async function resolveImpersonationClientId(
+  db: ReturnType<typeof getDb>,
+  c: { req: { header: (name: string) => string | undefined } }
+): Promise<string | null> {
+  const sessionId = c.req.header("X-Impersonation-Session-Id");
+  if (!sessionId) return null;
+  const [session] = await db
+    .select({
+      clientId: impersonationSessions.clientId,
+      status: impersonationSessions.status,
+      expiresAt: impersonationSessions.expiresAt,
+    })
+    .from(impersonationSessions)
+    .where(eq(impersonationSessions.id, sessionId))
+    .limit(1);
+  if (!session) return null;
+  if (session.status !== "active") return null;
+  if (session.expiresAt <= new Date()) return null;
+  return session.clientId;
+}
+
+/**
+ * Defense-in-depth audit write for the staff-side owner-bypass path in
+ * GET /pets/:id/profile-summary. Mirrors the failure-isolation pattern in
+ * src/middleware/portalAudit.ts: errors are logged but never thrown, so a
+ * misbehaving audit insert cannot turn a working read into a 500.
+ *
+ * Called only when the owner-bypass actually fires (i.e. the requester is a
+ * groomer-role staff row with no appointment linkage, but supplies a valid
+ * X-Impersonation-Session-Id whose clientId matches the pet's owner). The
+ * `petId` and `actorStaffId` are written inside `metadata` because the
+ * impersonation_audit_logs schema has no first-class columns for them and
+ * adding a migration is out of scope.
+ */
+async function writeOwnerBypassAudit(
+  db: ReturnType<typeof getDb>,
+  args: {
+    sessionId: string;
+    petId: string;
+    actorStaffId: string;
+    pageVisited: string;
+  }
+): Promise<void> {
+  try {
+    await db.insert(impersonationAuditLogs).values({
+      sessionId: args.sessionId,
+      action: "read_profile_summary",
+      pageVisited: args.pageVisited,
+      metadata: { petId: args.petId, actorStaffId: args.actorStaffId },
+    });
+  } catch (err) {
+    console.error("[pets] failed to write owner-bypass audit log:", err);
+  }
+}
+
+petsRouter.get("/:id/profile-summary", async (c) => {
+  const db = getDb();
+  const petId = c.req.param("id");
+
+  // GRO-2014: validate UUID format before hitting Postgres. Passing a non-UUID
+  // string to a uuid column makes the driver throw, which previously surfaced
+  // as an empty-body 500 to clients.
+  const parsedId = uuidSchema.safeParse(petId);
+  if (!parsedId.success) {
+    return c.json({ error: "Not found" }, 404);
+  }
+
+  // Defense in depth: resolveStaffMiddleware should always populate `staff`
+  // for protected routes (or short-circuit with 401/403 of its own). Guard
+  // anyway so a misconfigured route mount can't trigger a TypeError on
+  // staffRow.id when the linkage check runs.
+  const staffRow = c.get("staff");
+  if (!staffRow) {
+    return c.json({ error: "Unauthorized" }, 401);
+  }
+  const isGroomer = staffRow.role === "groomer";
+
+  // Fetch the pet
+  const [pet] = await db.select().from(pets).where(eq(pets.id, petId));
+  if (!pet) return c.json({ error: "Not found" }, 404);
+
+  // Owner-bypass (GRO-2013): a customer who supplies a valid
+  // X-Impersonation-Session-Id for the pet's owning client may read their
+  // own pet's summary, even though rbac.ts auto-provisions them as a
+  // `groomer` staff row with no appointment linkage.
+  let isOwner = false;
+  if (isGroomer) {
+    const headerSessionId = c.req.header("X-Impersonation-Session-Id");
+    const ownerClientId = await resolveImpersonationClientId(db, c);
+    isOwner = !!ownerClientId && ownerClientId === pet.clientId;
+    if (isOwner && headerSessionId) {
+      // GRO-2063: defense-in-depth audit row. Only fires when the bypass
+      // is actually granted; never on the normal groomer-linkage path,
+      // 403/404/401, or when the header is absent. Failure is swallowed
+      // (try/catch inside writeOwnerBypassAudit) so this can never turn a
+      // working read into a 500.
+      await writeOwnerBypassAudit(db, {
+        sessionId: headerSessionId,
+        petId: pet.id,
+        actorStaffId: staffRow.id,
+        pageVisited: c.req.path,
+      });
+    }
+  }
+
+  // Groomer RBAC: check appointment linkage to this pet's client
+  if (isGroomer && !isOwner) {
+    const [linkage] = await db
+      .select({ id: appointments.id })
+      .from(appointments)
+      .where(
+        and(
+          eq(appointments.clientId, pet.clientId),
+          or(
+            eq(appointments.staffId, staffRow.id),
+            eq(appointments.batherStaffId, staffRow.id)
+          )
+        )
+      )
+      .limit(1);
+    if (!linkage) return c.json({ error: "Forbidden" }, 403);
+  }
+
+  // Recent grooming history — last 10 completed appointments
+  const recentHistory = await db
+    .select({
+      id: appointments.id,
+      startTime: appointments.startTime,
+      notes: appointments.notes,
+      serviceName: services.name,
+      staffName: staff.name,
+    })
+    .from(appointments)
+    .innerJoin(services, eq(appointments.serviceId, services.id))
+    .leftJoin(staff, eq(appointments.staffId, staff.id))
+    .where(and(eq(appointments.petId, petId), eq(appointments.status, "completed")))
+    .orderBy(desc(appointments.startTime))
+    .limit(10);
+
+  // Visit count (completed appointments)
+  const [countRow] = await db
+    .select({ count: sql<number>`count(*)::int` })
+    .from(appointments)
+    .where(and(eq(appointments.petId, petId), eq(appointments.status, "completed")));
+  const visitCount = countRow?.count ?? 0;
+
+  // Upcoming appointment (next scheduled or confirmed)
+  const [upcoming] = await db
+    .select({
+      id: appointments.id,
+      startTime: appointments.startTime,
+      notes: appointments.notes,
+      confirmationStatus: appointments.confirmationStatus,
+      serviceName: services.name,
+    })
+    .from(appointments)
+    .innerJoin(services, eq(appointments.serviceId, services.id))
+    .where(
+      and(
+        eq(appointments.petId, petId),
+        or(eq(appointments.status, "scheduled"), eq(appointments.status, "confirmed"))
+      )
+    )
+    .orderBy(appointments.startTime)
+    .limit(1);
+
+  return c.json({
+    id: pet.id,
+    name: pet.name,
+    species: pet.species,
+    breed: pet.breed,
+    coatType: pet.coatType,
+    petSizeCategory: pet.petSizeCategory,
+    weightKg: pet.weightKg,
+    dateOfBirth: pet.dateOfBirth,
+    recentGroomingHistory: recentHistory.map((h) => ({
+      id: h.id,
+      startTime: h.startTime,
+      notes: h.notes,
+      serviceName: h.serviceName,
+      staffName: h.staffName,
+    })),
+    visitCount,
+    upcomingAppointment: upcoming
+      ? {
+          id: upcoming.id,
+          startTime: upcoming.startTime,
+          notes: upcoming.notes,
+          confirmationStatus: upcoming.confirmationStatus,
+          serviceName: upcoming.serviceName,
+        }
+      : null,
+  });
+});
+
 petsRouter.post("/", zValidator("json", createPetSchema), async (c) => {
   const db = getDb();
-  const { weightKg, dateOfBirth, customFields, ...rest } = c.req.valid("json");
+  const { weightKg, dateOfBirth, customFields, medicalAlerts, ...rest } =
+    c.req.valid("json");
   const [row] = await db
     .insert(pets)
     .values({
@@ -107,6 +359,10 @@ petsRouter.post("/", zValidator("json", createPetSchema), async (c) => {
       weightKg: weightKg?.toString(),
       dateOfBirth: dateOfBirth ? new Date(dateOfBirth) : undefined,
       customFields: customFields ?? {},
+      // GRO-2172: medicalAlerts shape from the API request is
+      // { type, description, severity } — the @groombook/types MedicalAlert
+      // has an optional server-generated `id`, so cast for the jsonb column.
+      medicalAlerts: medicalAlerts as never,
     })
     .returning();
   return c.json(row, 201);
@@ -117,7 +373,8 @@ petsRouter.patch(
   zValidator("json", updatePetSchema),
   async (c) => {
     const db = getDb();
-    const { weightKg, dateOfBirth, customFields, ...rest } = c.req.valid("json");
+    const { weightKg, dateOfBirth, customFields, medicalAlerts, ...rest } =
+      c.req.valid("json");
     const [row] = await db
       .update(pets)
       .set({
@@ -125,6 +382,7 @@ petsRouter.patch(
         weightKg: weightKg?.toString(),
         dateOfBirth: dateOfBirth ? new Date(dateOfBirth) : undefined,
         ...(customFields !== undefined ? { customFields } : {}),
+        medicalAlerts: medicalAlerts as never,
         updatedAt: new Date(),
       })
       .where(eq(pets.id, c.req.param("id")))

src/routes/portal.ts

@@ -1,9 +1,9 @@
 import { Hono } from "hono";
 import { zValidator } from "@hono/zod-validator";
 import { z } from "zod/v3";
-import { eq, inArray } from "@groombook/db";
+import { and, eq, inArray } from "@groombook/db";
 import { getDb, appointments, impersonationSessions, waitlistEntries, clients, pets, services, staff, invoices, invoiceLineItems } from "@groombook/db";
-import { validatePortalSession } from "../middleware/portalSession.js";
+import { validatePortalSession, PORTAL_SESSION_IDLE_TTL_MS } from "../middleware/portalSession.js";
 import { portalAudit } from "../middleware/portalAudit.js";
 import type { PortalEnv } from "../middleware/portalSession.js";
 
@@ -36,7 +36,7 @@ portalRouter.post(
       return c.json({ error: "Client not found" }, 404);
     }
 
-    const DEMO_STAFF_ID = "00000000-0000-0000-0000-000000000001";
+    const DEMO_STAFF_ID = process.env.DEMO_STAFF_ID ?? "00000000-0000-0000-0000-000000000001";
 
     let staffId = DEMO_STAFF_ID;
     const [demoStaff] = await db
@@ -71,6 +71,82 @@ portalRouter.post(
   }
 );
 
+// Bridge Better Auth session → portal session for real SSO customers (GRO-1866).
+// Registered BEFORE the /* middleware so it is NOT subject to validatePortalSession.
+import { getAuth } from "../lib/auth.js";
+
+portalRouter.post("/session-from-auth", async (c) => {
+  let auth;
+  try {
+    auth = getAuth();
+  } catch {
+    return c.json({ error: "Authentication not configured" }, 503);
+  }
+
+  const session = await auth.api.getSession({
+    headers: c.req.raw.headers,
+  });
+
+  if (!session) {
+    return c.json({ error: "Unauthorized" }, 401);
+  }
+
+  const db = getDb();
+  const [client] = await db
+    .select()
+    .from(clients)
+    .where(eq(clients.email, session.user.email))
+    .limit(1);
+
+  if (!client) {
+    return c.json({ error: "No client record found for this user" }, 404);
+  }
+
+  const DEMO_STAFF_ID = process.env.DEMO_STAFF_ID ?? "00000000-0000-0000-0000-000000000001";
+
+  let staffId = DEMO_STAFF_ID;
+  const [demoStaff] = await db
+    .select({ id: staff.id })
+    .from(staff)
+    .where(eq(staff.id, DEMO_STAFF_ID))
+    .limit(1);
+
+  if (!demoStaff) {
+    const [firstStaff] = await db
+      .select({ id: staff.id })
+      .from(staff)
+      .where(eq(staff.active, true))
+      .limit(1);
+    if (!firstStaff) {
+      return c.json({ error: "No staff records found" }, 500);
+    }
+    staffId = firstStaff.id;
+  }
+
+  const [portalSession] = await db
+    .insert(impersonationSessions)
+    .values({
+      staffId,
+      clientId: client.id,
+      reason: "sso-bridge",
+      expiresAt: new Date(Date.now() + PORTAL_SESSION_IDLE_TTL_MS),
+    })
+    .returning();
+
+  if (!portalSession) {
+    return c.json({ error: "Failed to create session" }, 500);
+  }
+
+  return c.json(
+    {
+      sessionId: portalSession.id,
+      clientId: client.id,
+      clientName: client.name,
+    },
+    201
+  );
+});
+
 // Apply middleware to all portal routes
 portalRouter.use("/*", validatePortalSession, portalAudit);
 
@@ -119,14 +195,46 @@ portalRouter.get("/appointments", async (c) => {
     .where(eq(appointments.clientId, clientId))
     .orderBy(appointments.startTime);
 
-  const petIds = allAppts.map(a => a.petId).filter((id): id is string => id !== null);
+  // GRO-2319: surface the client's ACTIVE waitlist entries alongside their
+  // appointments so the portal can render them as `waitlisted` cards in the
+  // Upcoming list. The `appointment_status` enum cannot represent `waitlisted`,
+  // so these are synthetic entries (status hard-set to `waitlisted`, id prefixed
+  // `waitlist:`) derived from `waitlist_entries`.
+  const waitlistRows = await db
+    .select({
+      id: waitlistEntries.id,
+      petId: waitlistEntries.petId,
+      serviceId: waitlistEntries.serviceId,
+      preferredDate: waitlistEntries.preferredDate,
+      preferredTime: waitlistEntries.preferredTime,
+    })
+    .from(waitlistEntries)
+    .where(
+      and(eq(waitlistEntries.clientId, clientId), eq(waitlistEntries.status, "active")),
+    );
+
+  // Pet lookups must cover both appointment and waitlist pets.
+  const petIds = [
+    ...allAppts.map(a => a.petId).filter((id): id is string => id !== null),
+    ...waitlistRows.map(w => w.petId),
+  ];
   const staffIds = allAppts.map(a => a.staffId).filter((id): id is string => id !== null);
+  // GRO-2342: services must be looked up for both appointment and waitlist cards
+  // so the portal can render `service.name` in place of the fallback "Service"
+  // label (CMPO sign-off on the GRO-2319 waitlist card explicitly excluded the
+  // service name; this follow-up closes the cosmetic gap).
+  const serviceIds = [
+    ...allAppts.map(a => a.serviceId).filter((id): id is string => id !== null),
+    ...waitlistRows.map(w => w.serviceId).filter((id): id is string => id !== null),
+  ];
 
   const petRows = petIds.length ? await db.select().from(pets).where(inArray(pets.id, petIds)) : [];
   const staffRows = staffIds.length ? await db.select().from(staff).where(inArray(staff.id, staffIds)) : [];
+  const serviceRows = serviceIds.length ? await db.select().from(services).where(inArray(services.id, serviceIds)) : [];
 
   const petMap = Object.fromEntries(petRows.map(p => [p.id, p]));
   const staffMap = Object.fromEntries(staffRows.map(s => [s.id, s]));
+  const serviceMap = Object.fromEntries(serviceRows.map(s => [s.id, s]));
 
   const appts = allAppts.map(a => ({
     id: a.id,
@@ -137,11 +245,35 @@ portalRouter.get("/appointments", async (c) => {
     customerNotes: a.customerNotes,
     notes: a.notes,
     pet: a.petId ? { id: petMap[a.petId]?.id, name: petMap[a.petId]?.name, photo: petMap[a.petId]?.photoKey } : null,
-    service: a.serviceId ? { id: a.serviceId } : null,
+    service: a.serviceId ? { id: a.serviceId, name: serviceMap[a.serviceId]?.name } : null,
     staff: a.staffId ? { id: staffMap[a.staffId]?.id, name: staffMap[a.staffId]?.name } : null,
   }));
 
-  return c.json({ appointments: appts });
+  // Derive a display `startTime` from the entry's preferred date/time so the
+  // portal can sort/classify the synthetic card (an invalid combination simply
+  // yields a null startTime, which the portal tolerates). GRO-2342: also
+  // populate the synthetic card's `service` object with the full service
+  // record (id + name) — same shape the appointments join returns — so the
+  // portal renders the real service name in place of the fallback "Service"
+  // label.
+  const waitlistAppts = waitlistRows.map(w => {
+    const parsed = new Date(`${w.preferredDate}T${w.preferredTime}`);
+    const startTime = Number.isNaN(parsed.getTime()) ? null : parsed;
+    return {
+      id: `waitlist:${w.id}`,
+      startTime,
+      endTime: null,
+      status: "waitlisted" as const,
+      confirmationStatus: null,
+      customerNotes: null,
+      notes: null,
+      pet: { id: petMap[w.petId]?.id, name: petMap[w.petId]?.name, photo: petMap[w.petId]?.photoKey },
+      service: w.serviceId ? { id: w.serviceId, name: serviceMap[w.serviceId]?.name } : null,
+      staff: null,
+    };
+  });
+
+  return c.json({ appointments: [...appts, ...waitlistAppts] });
 });
 
 portalRouter.get("/pets", async (c) => {
@@ -149,9 +281,166 @@ portalRouter.get("/pets", async (c) => {
   const clientId = c.get("portalClientId");
 
   const clientPets = await db.select().from(pets).where(eq(pets.clientId, clientId));
-  return c.json(clientPets.map(p => ({ id: p.id, name: p.name, breed: p.breed, weight: p.weightKg, birthDate: p.dateOfBirth, photoUrl: p.photoKey, notes: p.groomingNotes })));
+  return c.json(clientPets.map(p => ({
+    id: p.id,
+    name: p.name,
+    breed: p.breed,
+    weight: p.weightKg,
+    birthDate: p.dateOfBirth,
+    photoUrl: p.photoKey,
+    notes: p.groomingNotes,
+    coatType: p.coatType,
+    petSizeCategory: p.petSizeCategory,
+    healthAlerts: p.healthAlerts,
+    preferredCuts: p.preferredCuts,
+    medicalAlerts: p.medicalAlerts,
+  })));
 });
 
+// ─── Customer-facing pet update ───────────────────────────────────────────────
+//
+// The customer portal pet-profile form (groombook/web) saves edits via
+// PATCH /api/portal/pets/:petId. The web payload mixes the keys returned by
+// GET /portal/pets (weight, birthDate, photoUrl, notes) with the form's own
+// edited keys (weightKg, healthAlerts, coatType, …), so we accept both spellings
+// and map each to its `pets` column. Ownership is enforced exactly like the
+// appointment-notes handler: 404 if the pet does not exist, 403 if it belongs to
+// another client.
+
+// Allowed enum values mirror packages/db/src/schema.ts coatTypeEnum /
+// petSizeCategoryEnum. Kept as plain string lists so an invalid value can be
+// rejected with 422 in-handler (zValidator failures would surface as 400).
+const PORTAL_COAT_TYPES: readonly string[] = ["short", "medium", "long", "double", "wire", "silky", "curly", "hairless"];
+const PORTAL_PET_SIZES: readonly string[] = ["small", "medium", "large", "extra_large"];
+// The web size dropdown emits "xlarge"; the DB enum value is "extra_large".
+const PORTAL_PET_SIZE_ALIASES: Record<string, string> = { xlarge: "extra_large" };
+
+const portalMedicalAlertSchema = z.object({
+  id: z.string().optional(),
+  type: z.string().max(2000),
+  description: z.string().max(2000),
+  severity: z.enum(["low", "medium", "high"]),
+});
+
+const portalPetUpdateSchema = z.object({
+  name: z.string().min(1).max(200).optional(),
+  breed: z.string().max(200).nullable().optional(),
+  // weightKg is the form's edited key; weight is the GET-shaped key. Accept both.
+  weightKg: z.union([z.number(), z.string()]).nullable().optional(),
+  weight: z.union([z.number(), z.string()]).nullable().optional(),
+  birthDate: z.string().nullable().optional(),
+  notes: z.string().max(2000).nullable().optional(),
+  healthAlerts: z.string().max(2000).nullable().optional(),
+  // photoUrl/photoKey are intentionally NOT writable here: photoKey is a trusted
+  // S3 object key consumed server-side (getPresignedGetUrl / deleteObject), and the
+  // upload path (pets.ts) already enforces a pets/{petId}/ prefix guard against key
+  // hijacking. Photo changes go through the dedicated upload + /photo/confirm flow.
+  // The web form round-trips the GET-shaped photoUrl; Zod strips it as an unknown key.
+  // coatType / petSizeCategory validated in-handler so bad values return 422.
+  coatType: z.string().nullable().optional(),
+  petSizeCategory: z.string().nullable().optional(),
+  preferredCuts: z.array(z.string().max(2000)).max(50).nullable().optional(),
+  medicalAlerts: z.array(portalMedicalAlertSchema).max(50).nullable().optional(),
+});
+
+portalRouter.patch(
+  "/pets/:petId",
+  zValidator("json", portalPetUpdateSchema),
+  async (c) => {
+    const db = getDb();
+    const petId = c.req.param("petId");
+    const body = c.req.valid("json");
+    const clientId = c.get("portalClientId");
+
+    // GRO-2203: validate UUID format before hitting Postgres. Passing a non-UUID
+    // string to a uuid column makes the driver throw ("invalid input syntax for
+    // type uuid"), which previously surfaced as an unhandled 500. Mirror the
+    // GRO-2014 fix in pets.ts and treat a malformed id as Not found.
+    if (!z.string().uuid().safeParse(petId).success) {
+      return c.json({ error: "Not found" }, 404);
+    }
+
+    const [pet] = await db
+      .select()
+      .from(pets)
+      .where(eq(pets.id, petId))
+      .limit(1);
+
+    if (!pet) {
+      return c.json({ error: "Not found" }, 404);
+    }
+
+    if (pet.clientId !== clientId) {
+      return c.json({ error: "Forbidden" }, 403);
+    }
+
+    const updateData: Record<string, unknown> = { updatedAt: new Date() };
+
+    if (body.name !== undefined) updateData.name = body.name;
+    if (body.breed !== undefined) updateData.breed = body.breed;
+
+    if (body.weightKg !== undefined || body.weight !== undefined) {
+      const w = body.weightKg ?? body.weight;
+      updateData.weightKg = w === null || w === undefined ? null : String(w);
+    }
+
+    if (body.birthDate !== undefined) {
+      updateData.dateOfBirth = body.birthDate ? new Date(body.birthDate) : null;
+    }
+
+    if (body.notes !== undefined) updateData.groomingNotes = body.notes;
+    if (body.healthAlerts !== undefined) updateData.healthAlerts = body.healthAlerts;
+    // photoKey is intentionally not writable here — see portalPetUpdateSchema note.
+    // Photo changes go through the key-validated upload + /photo/confirm flow.
+
+    if (body.coatType !== undefined) {
+      if (body.coatType !== null && !PORTAL_COAT_TYPES.includes(body.coatType)) {
+        return c.json({ error: "Invalid coatType" }, 422);
+      }
+      updateData.coatType = body.coatType;
+    }
+
+    if (body.petSizeCategory !== undefined) {
+      let size: string | null = body.petSizeCategory;
+      if (size !== null) {
+        size = PORTAL_PET_SIZE_ALIASES[size] ?? size;
+        if (!PORTAL_PET_SIZES.includes(size)) {
+          return c.json({ error: "Invalid petSizeCategory" }, 422);
+        }
+      }
+      updateData.petSizeCategory = size;
+    }
+
+    if (body.preferredCuts !== undefined) updateData.preferredCuts = body.preferredCuts ?? [];
+    if (body.medicalAlerts !== undefined) updateData.medicalAlerts = body.medicalAlerts ?? [];
+
+    const [updated] = await db
+      .update(pets)
+      .set(updateData)
+      .where(eq(pets.id, petId))
+      .returning();
+
+    if (!updated) {
+      return c.json({ error: "Not found" }, 404);
+    }
+
+    return c.json({
+      id: updated.id,
+      name: updated.name,
+      breed: updated.breed,
+      weight: updated.weightKg,
+      birthDate: updated.dateOfBirth,
+      photoUrl: updated.photoKey,
+      notes: updated.groomingNotes,
+      coatType: updated.coatType,
+      petSizeCategory: updated.petSizeCategory,
+      healthAlerts: updated.healthAlerts,
+      preferredCuts: updated.preferredCuts,
+      medicalAlerts: updated.medicalAlerts,
+    });
+  }
+);
+
 portalRouter.get("/invoices", async (c) => {
   const db = getDb();
   const clientId = c.get("portalClientId");
@@ -326,17 +615,33 @@ portalRouter.post("/appointments/:id/cancel", async (c) => {
 
 // ─── Client-facing waitlist routes ────────────────────────────────────────────
 
+// Postgres `date` / `time` columns reject arbitrary strings (e.g. a full ISO
+// datetime), throwing a DateTimeParseError that surfaces as an unhandled 500.
+// Constrain client input here so malformed values are rejected with a 400 by
+// zValidator before they ever reach the DB (GRO-2211 defense-in-depth).
+const preferredDateSchema = z
+  .string()
+  .regex(/^\d{4}-\d{2}-\d{2}$/, "preferredDate must be YYYY-MM-DD");
+const preferredTimeSchema = z
+  .string()
+  .regex(/^([01]\d|2[0-3]):[0-5]\d(:[0-5]\d)?$/, "preferredTime must be HH:MM or HH:MM:SS");
+
+// Normalize HH:MM → HH:MM:SS so it matches the Postgres `time` column format.
+function normalizeTime(value: string): string {
+  return value.length === 5 ? `${value}:00` : value;
+}
+
 const createWaitlistEntrySchema = z.object({
   petId: z.string().uuid(),
   serviceId: z.string().uuid(),
-  preferredDate: z.string(),
-  preferredTime: z.string(),
+  preferredDate: preferredDateSchema,
+  preferredTime: preferredTimeSchema,
 });
 
 const updateWaitlistEntrySchema = z.object({
   status: z.literal("cancelled").optional(),
-  preferredDate: z.string().optional(),
-  preferredTime: z.string().optional(),
+  preferredDate: preferredDateSchema.optional(),
+  preferredTime: preferredTimeSchema.optional(),
 });
 
 portalRouter.post(
@@ -347,16 +652,32 @@ portalRouter.post(
     const body = c.req.valid("json");
     const clientId = c.get("portalClientId");
 
-    const [entry] = await db
-      .insert(waitlistEntries)
-      .values({
-        clientId,
-        petId: body.petId,
-        serviceId: body.serviceId,
-        preferredDate: body.preferredDate,
-        preferredTime: body.preferredTime,
-      })
-      .returning();
+    let entry;
+    try {
+      [entry] = await db
+        .insert(waitlistEntries)
+        .values({
+          clientId,
+          petId: body.petId,
+          serviceId: body.serviceId,
+          preferredDate: body.preferredDate,
+          preferredTime: normalizeTime(body.preferredTime),
+        })
+        .returning();
+    } catch (err) {
+      // An exact duplicate active waitlist entry violates the partial unique
+      // index idx_waitlist_active_unique (client_id, pet_id, service_id,
+      // preferred_date, preferred_time WHERE status='active'). postgres-js
+      // surfaces this as SQLSTATE 23505 — return a friendly 409 rather than a
+      // generic 500 (GRO-2235). Unrelated errors still surface as 500.
+      if ((err as { code?: string })?.code === "23505") {
+        return c.json(
+          { error: "You already have a booking for this pet at that date and time." },
+          409
+        );
+      }
+      throw err;
+    }
 
     return c.json(entry, 201);
   }
@@ -385,7 +706,7 @@ portalRouter.patch(
     const updateData: Record<string, unknown> = { updatedAt: new Date() };
     if (body.status !== undefined) updateData.status = body.status;
     if (body.preferredDate !== undefined) updateData.preferredDate = body.preferredDate;
-    if (body.preferredTime !== undefined) updateData.preferredTime = body.preferredTime;
+    if (body.preferredTime !== undefined) updateData.preferredTime = normalizeTime(body.preferredTime);
 
     const [updated] = await db
       .update(waitlistEntries)

src/routes/routes.ts

@@ -0,0 +1,529 @@
+import { Hono, type Context } from "hono";
+import { zValidator } from "@hono/zod-validator";
+import { z } from "zod/v3";
+import {
+  and,
+  asc,
+  eq,
+  gte,
+  lt,
+  ne,
+  getDb,
+  appointments,
+  businessSettings,
+  clients,
+  groomerRoutes,
+  routeStops,
+} from "@groombook/db";
+import type { AppEnv, StaffRow } from "../middleware/rbac.js";
+import {
+  optimizeRoute,
+  resolveRouteGoogleApiKey,
+  detectScheduleConflicts,
+  recomputeLegsForOrder,
+  type RouteStopInput,
+  type StopConflictFlags,
+} from "../services/routeOptimization.js";
+import {
+  buildNavigationUrl,
+  type NavigationPlatform,
+  type NavigationStop,
+} from "../services/navigationExport.js";
+
+export const routesRouter = new Hono<AppEnv>();
+
+const dailyQuerySchema = z.object({
+  staffId: z.string().uuid().optional(),
+  date: z.string().regex(/^\d{4}-\d{2}-\d{2}$/, "date must be YYYY-MM-DD"),
+});
+
+const optimizeBodySchema = z.object({
+  staffId: z.string().uuid().optional(),
+  date: z.string().regex(/^\d{4}-\d{2}-\d{2}$/, "date must be YYYY-MM-DD"),
+});
+
+const reorderBodySchema = z.object({
+  // New visiting order expressed as routeStops.id values, first-to-last.
+  stopOrder: z.array(z.string().uuid()).min(1),
+});
+
+/**
+ * Resolves the target staffId for the request and enforces the groomer-own /
+ * manager authorization rule. Groomers may only act on their own route; if a
+ * groomer omits staffId it defaults to their own. Returns either the resolved
+ * id or an error tuple the caller turns into a JSON response.
+ */
+function resolveTargetStaffId(
+  staffRow: StaffRow | undefined,
+  requestedStaffId: string | undefined
+): { staffId: string } | { error: string; status: 400 | 403 } {
+  const isGroomer = staffRow?.role === "groomer";
+
+  if (isGroomer) {
+    if (requestedStaffId && requestedStaffId !== staffRow.id) {
+      return {
+        error: "Forbidden: groomers may only access their own route",
+        status: 403,
+      };
+    }
+    return { staffId: staffRow.id };
+  }
+
+  // Manager: staffId is required (no implicit self — managers plan others' days).
+  if (!requestedStaffId) {
+    return { error: "staffId is required", status: 400 };
+  }
+  return { staffId: requestedStaffId };
+}
+
+/** Day window [date 00:00:00Z, nextDay 00:00:00Z) for filtering appointments. */
+function dayBounds(date: string): { start: Date; end: Date } {
+  const start = new Date(`${date}T00:00:00.000Z`);
+  const end = new Date(start.getTime() + 24 * 60 * 60 * 1000);
+  return { start, end };
+}
+
+/** Loads a route's persisted stops, enriched with appointment + client detail. */
+async function loadRouteStops(db: ReturnType<typeof getDb>, routeId: string) {
+  return db
+    .select({
+      id: routeStops.id,
+      appointmentId: routeStops.appointmentId,
+      stopOrder: routeStops.stopOrder,
+      latitude: routeStops.latitude,
+      longitude: routeStops.longitude,
+      travelMinsFromPrev: routeStops.travelMinsFromPrev,
+      travelDistanceKmFromPrev: routeStops.travelDistanceKmFromPrev,
+      bufferMins: routeStops.bufferMins,
+      appointmentStartTime: appointments.startTime,
+      appointmentEndTime: appointments.endTime,
+      appointmentStatus: appointments.status,
+      clientId: clients.id,
+      clientName: clients.name,
+      clientAddress: clients.address,
+    })
+    .from(routeStops)
+    .innerJoin(appointments, eq(routeStops.appointmentId, appointments.id))
+    .innerJoin(clients, eq(appointments.clientId, clients.id))
+    .where(eq(routeStops.routeId, routeId))
+    .orderBy(asc(routeStops.stopOrder));
+}
+
+type LoadedRouteStop = Awaited<ReturnType<typeof loadRouteStops>>[number];
+
+/**
+ * Annotates persisted stops with "tight schedule" conflict flags for the
+ * frontend. Conflicts are derived at read time from the live appointment times,
+ * persisted travel estimates and buffers — never auto-resolved by moving stops.
+ */
+function annotateConflicts(stops: LoadedRouteStop[]): {
+  stops: Array<LoadedRouteStop & { conflict: StopConflictFlags }>;
+  hasConflicts: boolean;
+  conflictCount: number;
+} {
+  const flags = detectScheduleConflicts(
+    stops.map((s) => ({
+      appointmentStartTime: s.appointmentStartTime,
+      appointmentEndTime: s.appointmentEndTime,
+      travelMinsFromPrev: s.travelMinsFromPrev,
+      bufferMins: s.bufferMins,
+    }))
+  );
+  const annotated = stops.map((s, i) => ({ ...s, conflict: flags[i]! }));
+  const conflictCount = flags.filter((f) => f.hasConflict).length;
+  return { stops: annotated, hasConflicts: conflictCount > 0, conflictCount };
+}
+
+/**
+ * GET /api/routes/daily?staffId=&date=
+ * Fetches (creating a draft if absent) the daily route for a groomer, with all
+ * persisted stops. Auth: groomer (own) or manager.
+ */
+routesRouter.get("/daily", zValidator("query", dailyQuerySchema), async (c) => {
+  const db = getDb();
+  const { staffId: requestedStaffId, date } = c.req.valid("query");
+
+  const resolved = resolveTargetStaffId(c.get("staff"), requestedStaffId);
+  if ("error" in resolved) {
+    return c.json({ error: resolved.error }, resolved.status);
+  }
+  const staffId = resolved.staffId;
+
+  let [route] = await db
+    .select()
+    .from(groomerRoutes)
+    .where(
+      and(
+        eq(groomerRoutes.staffId, staffId),
+        eq(groomerRoutes.routeDate, date)
+      )
+    );
+
+  if (!route) {
+    // Create a draft route so the day is addressable before optimization.
+    [route] = await db
+      .insert(groomerRoutes)
+      .values({ staffId, routeDate: date, status: "draft" })
+      .returning();
+  }
+
+  const stops = await loadRouteStops(db, route!.id);
+  const annotated = annotateConflicts(stops);
+  return c.json({
+    route,
+    stops: annotated.stops,
+    hasConflicts: annotated.hasConflicts,
+    conflictCount: annotated.conflictCount,
+  });
+});
+
+/**
+ * POST /api/routes/optimize  { staffId, date }
+ * Generates or re-optimizes the daily route: pulls the day's geocoded
+ * appointments, optimizes the visiting order (Google Directions when a key is
+ * configured, else nearest-neighbor), and persists the ordered stops + totals.
+ * Auth: groomer (own) or manager.
+ */
+routesRouter.post(
+  "/optimize",
+  zValidator("json", optimizeBodySchema),
+  async (c) => {
+    const db = getDb();
+    const { staffId: requestedStaffId, date } = c.req.valid("json");
+
+    const resolved = resolveTargetStaffId(c.get("staff"), requestedStaffId);
+    if ("error" in resolved) {
+      return c.json({ error: resolved.error }, resolved.status);
+    }
+    const staffId = resolved.staffId;
+    const { start, end } = dayBounds(date);
+
+    // Pull the day's non-cancelled appointments for this groomer, joined to the
+    // client coordinates. Ordered by start time so the earliest booking anchors
+    // the route.
+    const dayAppointments = await db
+      .select({
+        appointmentId: appointments.id,
+        startTime: appointments.startTime,
+        clientId: clients.id,
+        clientName: clients.name,
+        latitude: clients.latitude,
+        longitude: clients.longitude,
+      })
+      .from(appointments)
+      .innerJoin(clients, eq(appointments.clientId, clients.id))
+      .where(
+        and(
+          eq(appointments.staffId, staffId),
+          gte(appointments.startTime, start),
+          lt(appointments.startTime, end),
+          ne(appointments.status, "cancelled")
+        )
+      )
+      .orderBy(asc(appointments.startTime));
+
+    const stopInputs: RouteStopInput[] = [];
+    const skipped: Array<{ appointmentId: string; clientName: string; reason: string }> =
+      [];
+    for (const appt of dayAppointments) {
+      if (appt.latitude == null || appt.longitude == null) {
+        skipped.push({
+          appointmentId: appt.appointmentId,
+          clientName: appt.clientName,
+          reason: "client address is not geocoded",
+        });
+        continue;
+      }
+      stopInputs.push({
+        appointmentId: appt.appointmentId,
+        latitude: appt.latitude,
+        longitude: appt.longitude,
+      });
+    }
+
+    const [settings] = await db.select().from(businessSettings).limit(1);
+    const bufferMins = settings?.defaultTravelBufferMins ?? 15;
+
+    const googleApiKey = await resolveRouteGoogleApiKey(db);
+    const optimized = await optimizeRoute(stopInputs, { googleApiKey });
+
+    const warnings = [...optimized.warnings];
+    if (skipped.length > 0) {
+      warnings.push(
+        `${skipped.length} appointment(s) were skipped because the client address is not geocoded.`
+      );
+    }
+
+    const now = new Date();
+    const route = await db.transaction(async (tx) => {
+      // Upsert the route row for (staffId, date).
+      const [existing] = await tx
+        .select()
+        .from(groomerRoutes)
+        .where(
+          and(
+            eq(groomerRoutes.staffId, staffId),
+            eq(groomerRoutes.routeDate, date)
+          )
+        );
+
+      const [routeRow] = existing
+        ? await tx
+            .update(groomerRoutes)
+            .set({
+              status: "optimized",
+              totalTravelMins: optimized.totalTravelMins,
+              totalDistanceKm: optimized.totalDistanceKm.toFixed(2),
+              optimizedAt: now,
+              updatedAt: now,
+            })
+            .where(eq(groomerRoutes.id, existing.id))
+            .returning()
+        : await tx
+            .insert(groomerRoutes)
+            .values({
+              staffId,
+              routeDate: date,
+              status: "optimized",
+              totalTravelMins: optimized.totalTravelMins,
+              totalDistanceKm: optimized.totalDistanceKm.toFixed(2),
+              optimizedAt: now,
+            })
+            .returning();
+
+      // Replace stops: clear prior ordering, insert the freshly optimized one.
+      await tx.delete(routeStops).where(eq(routeStops.routeId, routeRow!.id));
+      if (optimized.stops.length > 0) {
+        await tx.insert(routeStops).values(
+          optimized.stops.map((s, i) => ({
+            routeId: routeRow!.id,
+            appointmentId: s.appointmentId,
+            stopOrder: i + 1,
+            latitude: s.latitude,
+            longitude: s.longitude,
+            travelMinsFromPrev: s.travelMinsFromPrev,
+            travelDistanceKmFromPrev:
+              s.travelDistanceKmFromPrev == null
+                ? null
+                : s.travelDistanceKmFromPrev.toFixed(2),
+            // Buffer applies between consecutive stops; the first stop has no
+            // predecessor, so it carries no travel buffer.
+            bufferMins: i === 0 ? 0 : bufferMins,
+          }))
+        );
+      }
+
+      return routeRow!;
+    });
+
+    const stops = await loadRouteStops(db, route.id);
+    const annotated = annotateConflicts(stops);
+    return c.json({
+      route,
+      stops: annotated.stops,
+      hasConflicts: annotated.hasConflicts,
+      conflictCount: annotated.conflictCount,
+      provider: optimized.provider,
+      chunked: optimized.chunked,
+      subRouteCount: optimized.subRouteCount,
+      skipped,
+      warnings,
+    });
+  }
+);
+
+/**
+ * PATCH /api/routes/:routeId/reorder  { stopOrder: string[] }
+ * Persists a manual stop order (array of routeStops.id, first-to-last), then
+ * re-runs the buffer logic: each leg's travel is re-estimated for the new
+ * adjacency, the default travel buffer is re-applied between consecutive stops,
+ * route totals are recomputed, and tight-schedule conflicts are re-flagged.
+ * Appointments are never moved. Auth: groomer (own route) or manager.
+ */
+routesRouter.patch(
+  "/:routeId/reorder",
+  zValidator("json", reorderBodySchema),
+  async (c) => {
+    const db = getDb();
+    const routeId = c.req.param("routeId");
+    if (!z.string().uuid().safeParse(routeId).success) {
+      return c.json({ error: "routeId must be a UUID" }, 400);
+    }
+    const { stopOrder: newOrderIds } = c.req.valid("json");
+
+    const [route] = await db
+      .select()
+      .from(groomerRoutes)
+      .where(eq(groomerRoutes.id, routeId));
+    if (!route) {
+      return c.json({ error: "Route not found" }, 404);
+    }
+
+    // Reuse the groomer-own / manager authorization rule against the route owner.
+    const resolved = resolveTargetStaffId(c.get("staff"), route.staffId);
+    if ("error" in resolved) {
+      return c.json({ error: resolved.error }, resolved.status);
+    }
+
+    const existing = await db
+      .select({
+        id: routeStops.id,
+        latitude: routeStops.latitude,
+        longitude: routeStops.longitude,
+      })
+      .from(routeStops)
+      .where(eq(routeStops.routeId, routeId));
+
+    // The new order must be an exact permutation of the route's current stops.
+    const existingIds = new Set(existing.map((s) => s.id));
+    if (newOrderIds.length !== existing.length) {
+      return c.json(
+        {
+          error: `stopOrder must list every stop exactly once (expected ${existing.length}, got ${newOrderIds.length})`,
+        },
+        400
+      );
+    }
+    const seen = new Set<string>();
+    for (const id of newOrderIds) {
+      if (!existingIds.has(id)) {
+        return c.json({ error: `unknown stop id: ${id}` }, 400);
+      }
+      if (seen.has(id)) {
+        return c.json({ error: `duplicate stop id: ${id}` }, 400);
+      }
+      seen.add(id);
+    }
+
+    const [settings] = await db.select().from(businessSettings).limit(1);
+    const bufferMins = settings?.defaultTravelBufferMins ?? 15;
+
+    const byId = new Map(existing.map((s) => [s.id, s]));
+    const legs = recomputeLegsForOrder(
+      newOrderIds.map((id) => {
+        const s = byId.get(id)!;
+        return { latitude: s.latitude, longitude: s.longitude };
+      })
+    );
+
+    const totalTravelMins = legs.reduce(
+      (sum, l) => sum + (l.travelMinsFromPrev ?? 0),
+      0
+    );
+    const totalDistanceKm =
+      Math.round(
+        legs.reduce((sum, l) => sum + (l.travelDistanceKmFromPrev ?? 0), 0) * 100
+      ) / 100;
+
+    const now = new Date();
+    await db.transaction(async (tx) => {
+      // Two-pass update: park stopOrder in a non-colliding negative range first
+      // so the unique(routeId, stopOrder) constraint never trips mid-reorder.
+      for (let i = 0; i < newOrderIds.length; i++) {
+        await tx
+          .update(routeStops)
+          .set({ stopOrder: -(i + 1), updatedAt: now })
+          .where(eq(routeStops.id, newOrderIds[i]!));
+      }
+      for (let i = 0; i < newOrderIds.length; i++) {
+        const leg = legs[i]!;
+        await tx
+          .update(routeStops)
+          .set({
+            stopOrder: i + 1,
+            travelMinsFromPrev: leg.travelMinsFromPrev,
+            travelDistanceKmFromPrev:
+              leg.travelDistanceKmFromPrev == null
+                ? null
+                : leg.travelDistanceKmFromPrev.toFixed(2),
+            bufferMins: i === 0 ? 0 : bufferMins,
+            updatedAt: now,
+          })
+          .where(eq(routeStops.id, newOrderIds[i]!));
+      }
+      await tx
+        .update(groomerRoutes)
+        .set({
+          totalTravelMins,
+          totalDistanceKm: totalDistanceKm.toFixed(2),
+          updatedAt: now,
+        })
+        .where(eq(groomerRoutes.id, routeId));
+    });
+
+    const [updatedRoute] = await db
+      .select()
+      .from(groomerRoutes)
+      .where(eq(groomerRoutes.id, routeId));
+    const stops = await loadRouteStops(db, routeId);
+    const annotated = annotateConflicts(stops);
+    return c.json({
+      route: updatedRoute,
+      stops: annotated.stops,
+      hasConflicts: annotated.hasConflicts,
+      conflictCount: annotated.conflictCount,
+    });
+  }
+);
+
+/**
+ * GET /:routeId/export/:platform — build a native-navigation deep-link URL for an
+ * optimized route. Origin = first stop, destination = last stop, the rest carried
+ * as ordered intermediate waypoints. Waypoint count is validated against the
+ * platform's limit. Auth: manager (any route) or groomer (own route only).
+ */
+async function handleNavigationExport(
+  c: Context<AppEnv>,
+  platform: NavigationPlatform
+) {
+  const db = getDb();
+  const routeId = c.req.param("routeId");
+  if (!routeId || !z.string().uuid().safeParse(routeId).success) {
+    return c.json({ error: "routeId must be a UUID" }, 400);
+  }
+
+  const [route] = await db
+    .select()
+    .from(groomerRoutes)
+    .where(eq(groomerRoutes.id, routeId));
+  if (!route) {
+    return c.json({ error: "Route not found" }, 404);
+  }
+
+  // Reuse the groomer-own / manager authorization rule against the route owner.
+  const resolved = resolveTargetStaffId(c.get("staff"), route.staffId);
+  if ("error" in resolved) {
+    return c.json({ error: resolved.error }, resolved.status);
+  }
+
+  const stops = await loadRouteStops(db, routeId);
+  if (stops.length === 0) {
+    return c.json({ error: "route has no stops to export" }, 400);
+  }
+
+  const navStops: NavigationStop[] = stops.map((s) => ({
+    latitude: s.latitude,
+    longitude: s.longitude,
+    label: s.clientName,
+  }));
+
+  const result = buildNavigationUrl(platform, navStops);
+  if ("error" in result) {
+    return c.json({ error: result.error }, result.status);
+  }
+
+  return c.json({
+    platform: result.platform,
+    url: result.url,
+    stopCount: result.stopCount,
+    waypointCount: result.waypointCount,
+  });
+}
+
+routesRouter.get("/:routeId/export/google-maps", (c) =>
+  handleNavigationExport(c, "google-maps")
+);
+
+routesRouter.get("/:routeId/export/apple-maps", (c) =>
+  handleNavigationExport(c, "apple-maps")
+);

src/routes/settings.ts

@@ -7,6 +7,17 @@ import { requireSuperUser } from "../middleware/rbac.js";
 
 export const settingsRouter = new Hono();
 
+type BusinessSettingsRow = typeof businessSettings.$inferSelect;
+
+// Strip the encrypted googleMapsApiKey ciphertext from settings responses
+// (GRO-2294, defense-in-depth). The secret is never needed client-side; it is
+// only written via the dedicated provider-config endpoint.
+function redactSettings(row: BusinessSettingsRow) {
+  const rest: Partial<BusinessSettingsRow> = { ...row };
+  delete rest.googleMapsApiKey;
+  return rest;
+}
+
 // GET /api/admin/settings — return current business settings
 settingsRouter.get("/", async (c) => {
   const db = getDb();
@@ -14,9 +25,10 @@ settingsRouter.get("/", async (c) => {
   if (!row) {
     // Auto-create default settings if none exist
     const [created] = await db.insert(businessSettings).values({}).returning();
-    return c.json(created);
+    if (!created) throw new Error("Failed to create default settings");
+    return c.json(redactSettings(created));
   }
-  return c.json(row);
+  return c.json(redactSettings(row));
 });
 
 const hexColorRegex = /^#[0-9a-fA-F]{6}$/;
@@ -53,7 +65,8 @@ settingsRouter.patch(
       .where(eq(businessSettings.id, settingsId))
       .returning();
 
-    return c.json(updated);
+    if (!updated) throw new Error("Failed to update settings");
+    return c.json(redactSettings(updated));
   }
 );
 

src/services/clientGeocoding.ts

@@ -0,0 +1,212 @@
+import {
+  getDb,
+  businessSettings,
+  clients,
+  and,
+  eq,
+  isNull,
+  sql,
+} from "@groombook/db";
+import {
+  resolveGeocodingProvider,
+  type GeocodingProvider,
+  type GeocodeResult,
+} from "./geocoding.js";
+
+/**
+ * Client geocoding orchestration (GRO-2154, Phase 1.3 of Route Optimization).
+ *
+ * Bridges the provider-agnostic {@link GeocodingProvider} layer (GRO-2153) and
+ * the `clients` table: resolves the configured provider from `businessSettings`,
+ * geocodes a client's address, and persists `latitude`/`longitude`/`geocodedAt`.
+ *
+ * Outcomes are returned as structured {@link ClientGeocodeOutcome} values so that
+ * callers (the geocode endpoints and the auto-geocode create/update hook) can
+ * surface clear, actionable feedback — groomers need to know when an address is
+ * ambiguous or unresolvable, not just that "something failed".
+ */
+
+type Db = ReturnType<typeof getDb>;
+type ClientRow = typeof clients.$inferSelect;
+
+/** Status of a single client geocode attempt. */
+export type ClientGeocodeStatus =
+  /** Coordinates resolved and persisted. */
+  | "geocoded"
+  /** Client has no (non-blank) address on file — nothing to geocode. */
+  | "no_address"
+  /** Provider returned no match; the address is ambiguous or unrecognized. */
+  | "unresolved"
+  /** Provider call failed (transport, quota, bad key). Coordinates unchanged. */
+  | "error";
+
+/** Structured, UI-surfaceable result of geocoding one client. */
+export interface ClientGeocodeOutcome {
+  clientId: string;
+  status: ClientGeocodeStatus;
+  /** Human-readable explanation, safe to show to managers/groomers. */
+  message: string;
+  latitude: number | null;
+  longitude: number | null;
+  geocodedAt: string | null;
+  /** Provider-normalized address, when a match was found. */
+  formattedAddress: string | null;
+  /** Provider that produced (or attempted) this result. */
+  provider: string | null;
+}
+
+/**
+ * Builds the geocoding provider for the current business settings. A single
+ * provider instance should be reused across a batch so its internal rate limiter
+ * throttles the whole run (e.g. Nominatim's 1 req/sec policy).
+ */
+export async function resolveClientGeocodingProvider(
+  db: Db
+): Promise<GeocodingProvider> {
+  const [settings] = await db.select().from(businessSettings).limit(1);
+  return resolveGeocodingProvider(settings ?? null);
+}
+
+/**
+ * Geocodes a single client row through the given provider and persists the
+ * result on success. Never throws on provider failure — transport/quota errors
+ * are captured as an `"error"` outcome so callers (especially the create/update
+ * auto-geocode hook) are not broken by a flaky geocoding backend.
+ */
+export async function geocodeClient(
+  db: Db,
+  client: ClientRow,
+  provider: GeocodingProvider
+): Promise<ClientGeocodeOutcome> {
+  const base = {
+    clientId: client.id,
+    latitude: null as number | null,
+    longitude: null as number | null,
+    geocodedAt: null as string | null,
+    formattedAddress: null as string | null,
+    provider: provider.name as string | null,
+  };
+
+  const address = client.address?.trim();
+  if (!address) {
+    return {
+      ...base,
+      status: "no_address",
+      message: "Client has no address on file, so it cannot be geocoded.",
+    };
+  }
+
+  let result: GeocodeResult | null;
+  try {
+    result = await provider.geocode(address);
+  } catch (err) {
+    return {
+      ...base,
+      status: "error",
+      message: `Geocoding provider (${provider.name}) failed: ${
+        err instanceof Error ? err.message : String(err)
+      }`,
+    };
+  }
+
+  if (!result) {
+    return {
+      ...base,
+      status: "unresolved",
+      message: `Address could not be resolved to a location: "${address}". Please verify or correct the address.`,
+    };
+  }
+
+  const geocodedAt = new Date();
+  await db
+    .update(clients)
+    .set({
+      latitude: result.latitude,
+      longitude: result.longitude,
+      geocodedAt,
+      updatedAt: geocodedAt,
+    })
+    .where(eq(clients.id, client.id));
+
+  return {
+    clientId: client.id,
+    status: "geocoded",
+    message: `Geocoded via ${result.provider} to ${result.latitude}, ${result.longitude}.`,
+    latitude: result.latitude,
+    longitude: result.longitude,
+    geocodedAt: geocodedAt.toISOString(),
+    formattedAddress: result.formattedAddress,
+    provider: result.provider,
+  };
+}
+
+/** Summary returned by {@link geocodeUngeocodedClients}. */
+export interface BatchGeocodeSummary {
+  provider: string;
+  /** Number of clients processed in this invocation. */
+  processed: number;
+  geocoded: number;
+  unresolved: number;
+  errors: number;
+  /** Un-geocoded clients with an address that were NOT processed (over `limit`). */
+  remaining: number;
+  /** Per-client outcomes for everything processed this invocation. */
+  outcomes: ClientGeocodeOutcome[];
+}
+
+/**
+ * Batch-geocodes clients that have an address but no `geocodedAt` yet, throttled
+ * by the active provider's rate limiter.
+ *
+ * Because Nominatim allows only ~1 req/sec, geocoding every un-geocoded client in
+ * a single HTTP request would risk timeouts on large datasets. Each invocation
+ * therefore processes at most `limit` clients (default 50, clamped 1..500) and
+ * reports `remaining`; managers re-run until `remaining` is 0.
+ */
+export async function geocodeUngeocodedClients(
+  db: Db,
+  limit = 50,
+  injectedProvider?: GeocodingProvider
+): Promise<BatchGeocodeSummary> {
+  const effectiveLimit = Math.min(Math.max(Math.trunc(limit) || 0, 1), 500);
+  const provider =
+    injectedProvider ?? (await resolveClientGeocodingProvider(db));
+
+  // Un-geocoded = geocodedAt IS NULL with a non-blank address.
+  const candidateFilter = and(
+    isNull(clients.geocodedAt),
+    sql`${clients.address} IS NOT NULL AND length(trim(${clients.address})) > 0`
+  );
+
+  const countRows = await db
+    .select({ count: sql<number>`count(*)::int` })
+    .from(clients)
+    .where(candidateFilter);
+  const totalRemaining = countRows[0]?.count ?? 0;
+
+  const rows = await db
+    .select()
+    .from(clients)
+    .where(candidateFilter)
+    .orderBy(clients.createdAt)
+    .limit(effectiveLimit);
+
+  const outcomes: ClientGeocodeOutcome[] = [];
+  for (const row of rows) {
+    outcomes.push(await geocodeClient(db, row, provider));
+  }
+
+  const geocoded = outcomes.filter((o) => o.status === "geocoded").length;
+  const unresolved = outcomes.filter((o) => o.status === "unresolved").length;
+  const errors = outcomes.filter((o) => o.status === "error").length;
+
+  return {
+    provider: provider.name,
+    processed: outcomes.length,
+    geocoded,
+    unresolved,
+    errors,
+    remaining: Math.max(totalRemaining - outcomes.length, 0),
+    outcomes,
+  };
+}

src/services/geocoding.ts

@@ -0,0 +1,419 @@
+import { decryptSecret } from "@groombook/db";
+
+/**
+ * Abstracted geocoding service layer (GRO-2153, Phase 1.2 of Route Optimization).
+ *
+ * Provides a provider-agnostic interface for turning a street address into
+ * latitude/longitude coordinates, with two concrete implementations:
+ *
+ *  - {@link NominatimGeocodingProvider} — OpenStreetMap Nominatim (default, free,
+ *    self-hostable). Enforces the public Nominatim usage policy of at most one
+ *    request per second.
+ *  - {@link GoogleGeocodingProvider} — Google Geocoding API (optional fallback,
+ *    requires an API key stored encrypted at rest in `businessSettings`).
+ *
+ * Provider selection is driven by `businessSettings.routeOptimizationProvider`
+ * via {@link resolveGeocodingProvider}. A {@link geocodeBatch} helper geocodes a
+ * list of addresses while respecting the active provider's rate limit.
+ */
+
+/** Identifier for a supported geocoding backend. Mirrors `route_optimization_provider`. */
+export type GeocodingProviderName = "nominatim" | "google";
+
+/** Successful geocoding result in WGS84 decimal degrees. */
+export interface GeocodeResult {
+  latitude: number;
+  longitude: number;
+  /** Provider-normalized display address, when available. */
+  formattedAddress: string | null;
+  /** Which provider produced this result. */
+  provider: GeocodingProviderName;
+}
+
+/** Abstract geocoding provider contract. */
+export interface GeocodingProvider {
+  /** Stable provider identifier. */
+  readonly name: GeocodingProviderName;
+  /**
+   * Minimum milliseconds to leave between consecutive requests. Used both by the
+   * provider's internal rate limiter and by {@link geocodeBatch} so callers do
+   * not need to know provider-specific limits.
+   */
+  readonly minRequestIntervalMs: number;
+  /**
+   * Geocode a single address.
+   * @returns the top match, or `null` when the address is blank or unresolvable.
+   * @throws on transport failures or provider-level errors (e.g. quota, bad key).
+   */
+  geocode(address: string): Promise<GeocodeResult | null>;
+}
+
+// --- Constants -------------------------------------------------------------
+
+/** Nominatim usage policy: at most 1 request per second. */
+const NOMINATIM_RATE_LIMIT_MS = 1000;
+const DEFAULT_NOMINATIM_BASE_URL = "https://nominatim.openstreetmap.org";
+/** Nominatim requires a descriptive User-Agent identifying the application. */
+const DEFAULT_NOMINATIM_USER_AGENT = "GroomBook/1.0 (+https://groombook.app route-optimization)";
+
+const GOOGLE_GEOCODE_BASE_URL = "https://maps.googleapis.com/maps/api/geocode/json";
+/**
+ * Google permits a high request rate; a small floor keeps batch traffic polite
+ * without throttling interactive single calls.
+ */
+const GOOGLE_RATE_LIMIT_MS = 20;
+
+// --- Injectable primitives (for testability) -------------------------------
+
+/** Minimal `fetch` shape this module depends on. Defaults to the global `fetch`. */
+export type FetchLike = (
+  input: string,
+  init?: { headers?: Record<string, string> }
+) => Promise<{
+  ok: boolean;
+  status: number;
+  statusText: string;
+  json(): Promise<unknown>;
+}>;
+
+type NowFn = () => number;
+type SleepFn = (ms: number) => Promise<void>;
+
+const defaultSleep: SleepFn = (ms) =>
+  new Promise((resolve) => setTimeout(resolve, ms));
+
+const defaultFetch: FetchLike = (input, init) =>
+  (globalThis.fetch as unknown as FetchLike)(input, init);
+
+/**
+ * Serializes async tasks and guarantees at least `intervalMs` between the start
+ * of consecutive tasks. A failing task never wedges the queue.
+ */
+class RateLimiter {
+  // Negative infinity so the very first task never waits.
+  private last = Number.NEGATIVE_INFINITY;
+  private chain: Promise<unknown> = Promise.resolve();
+
+  constructor(
+    private readonly intervalMs: number,
+    private readonly now: NowFn = Date.now,
+    private readonly sleep: SleepFn = defaultSleep
+  ) {}
+
+  run<T>(task: () => Promise<T>): Promise<T> {
+    const result = this.chain.then(async () => {
+      if (this.intervalMs > 0) {
+        const elapsed = this.now() - this.last;
+        const wait = this.intervalMs - elapsed;
+        if (wait > 0) await this.sleep(wait);
+      }
+      this.last = this.now();
+      return task();
+    });
+    // Keep the queue alive regardless of whether this task resolves or rejects.
+    this.chain = result.then(
+      () => undefined,
+      () => undefined
+    );
+    return result;
+  }
+}
+
+function normalizeAddress(address: string): string {
+  return address.trim();
+}
+
+// --- Nominatim provider ----------------------------------------------------
+
+interface NominatimSearchRow {
+  lat?: string;
+  lon?: string;
+  display_name?: string;
+}
+
+export interface NominatimProviderOptions {
+  /** Override the Nominatim instance base URL (e.g. a self-hosted mirror). */
+  baseUrl?: string;
+  /** User-Agent header identifying this application, per Nominatim policy. */
+  userAgent?: string;
+  /** Minimum spacing between requests; defaults to the 1 req/sec policy. */
+  minRequestIntervalMs?: number;
+  fetchImpl?: FetchLike;
+  now?: NowFn;
+  sleep?: SleepFn;
+}
+
+export class NominatimGeocodingProvider implements GeocodingProvider {
+  readonly name = "nominatim" as const;
+  readonly minRequestIntervalMs: number;
+
+  private readonly baseUrl: string;
+  private readonly userAgent: string;
+  private readonly fetchImpl: FetchLike;
+  private readonly limiter: RateLimiter;
+
+  constructor(options: NominatimProviderOptions = {}) {
+    this.baseUrl = (options.baseUrl ?? DEFAULT_NOMINATIM_BASE_URL).replace(/\/+$/, "");
+    this.userAgent = options.userAgent ?? DEFAULT_NOMINATIM_USER_AGENT;
+    this.minRequestIntervalMs = options.minRequestIntervalMs ?? NOMINATIM_RATE_LIMIT_MS;
+    this.fetchImpl = options.fetchImpl ?? defaultFetch;
+    this.limiter = new RateLimiter(this.minRequestIntervalMs, options.now, options.sleep);
+  }
+
+  async geocode(address: string): Promise<GeocodeResult | null> {
+    const query = normalizeAddress(address);
+    if (!query) return null;
+
+    return this.limiter.run(async () => {
+      const url = new URL(`${this.baseUrl}/search`);
+      url.searchParams.set("q", query);
+      url.searchParams.set("format", "jsonv2");
+      url.searchParams.set("limit", "1");
+
+      const res = await this.fetchImpl(url.toString(), {
+        headers: { "User-Agent": this.userAgent },
+      });
+      if (!res.ok) {
+        throw new Error(
+          `Nominatim geocoding failed: ${res.status} ${res.statusText}`
+        );
+      }
+
+      const body = (await res.json()) as NominatimSearchRow[];
+      if (!Array.isArray(body) || body.length === 0) return null;
+
+      const top = body[0]!;
+      const latitude = Number(top.lat);
+      const longitude = Number(top.lon);
+      if (!Number.isFinite(latitude) || !Number.isFinite(longitude)) return null;
+
+      return {
+        latitude,
+        longitude,
+        formattedAddress: top.display_name ?? null,
+        provider: this.name,
+      };
+    });
+  }
+}
+
+// --- Google provider -------------------------------------------------------
+
+interface GoogleGeocodeResponse {
+  status: string;
+  error_message?: string;
+  results?: Array<{
+    formatted_address?: string;
+    geometry?: { location?: { lat?: number; lng?: number } };
+  }>;
+}
+
+export interface GoogleProviderOptions {
+  baseUrl?: string;
+  minRequestIntervalMs?: number;
+  fetchImpl?: FetchLike;
+  now?: NowFn;
+  sleep?: SleepFn;
+}
+
+export class GoogleGeocodingProvider implements GeocodingProvider {
+  readonly name = "google" as const;
+  readonly minRequestIntervalMs: number;
+
+  private readonly apiKey: string;
+  private readonly baseUrl: string;
+  private readonly fetchImpl: FetchLike;
+  private readonly limiter: RateLimiter;
+
+  constructor(apiKey: string, options: GoogleProviderOptions = {}) {
+    if (!apiKey) {
+      throw new Error("GoogleGeocodingProvider requires a non-empty API key");
+    }
+    this.apiKey = apiKey;
+    this.baseUrl = options.baseUrl ?? GOOGLE_GEOCODE_BASE_URL;
+    this.minRequestIntervalMs = options.minRequestIntervalMs ?? GOOGLE_RATE_LIMIT_MS;
+    this.fetchImpl = options.fetchImpl ?? defaultFetch;
+    this.limiter = new RateLimiter(this.minRequestIntervalMs, options.now, options.sleep);
+  }
+
+  async geocode(address: string): Promise<GeocodeResult | null> {
+    const query = normalizeAddress(address);
+    if (!query) return null;
+
+    return this.limiter.run(async () => {
+      const url = new URL(this.baseUrl);
+      url.searchParams.set("address", query);
+      url.searchParams.set("key", this.apiKey);
+
+      const res = await this.fetchImpl(url.toString());
+      if (!res.ok) {
+        throw new Error(
+          `Google geocoding failed: ${res.status} ${res.statusText}`
+        );
+      }
+
+      const body = (await res.json()) as GoogleGeocodeResponse;
+      if (body.status === "ZERO_RESULTS") return null;
+      if (body.status !== "OK") {
+        const detail = body.error_message ? `: ${body.error_message}` : "";
+        throw new Error(`Google geocoding error: ${body.status}${detail}`);
+      }
+
+      const top = body.results?.[0];
+      const location = top?.geometry?.location;
+      const latitude = location?.lat;
+      const longitude = location?.lng;
+      if (
+        typeof latitude !== "number" ||
+        typeof longitude !== "number" ||
+        !Number.isFinite(latitude) ||
+        !Number.isFinite(longitude)
+      ) {
+        return null;
+      }
+
+      return {
+        latitude,
+        longitude,
+        formattedAddress: top?.formatted_address ?? null,
+        provider: this.name,
+      };
+    });
+  }
+}
+
+// --- Provider selection ----------------------------------------------------
+
+/** Subset of `businessSettings` relevant to geocoding provider selection. */
+export interface GeocodingSettings {
+  routeOptimizationProvider?: string | null;
+  /** Google API key, encrypted at rest (AES-256-GCM via `encryptSecret`). */
+  googleMapsApiKey?: string | null;
+}
+
+export interface ResolveProviderOptions {
+  /** Decryption function for the stored Google key. Defaults to `decryptSecret`. */
+  decrypt?: (ciphertext: string) => string;
+  /** Options forwarded to the constructed provider (base URL, fetch, timing). */
+  nominatim?: NominatimProviderOptions;
+  google?: GoogleProviderOptions;
+  /** Sink for non-fatal selection warnings. Defaults to `console.warn`. */
+  warn?: (message: string) => void;
+}
+
+/**
+ * Resolves the Google API key from settings (decrypting the at-rest value) or,
+ * as a development convenience, from the `GOOGLE_MAPS_API_KEY` env var.
+ * Returns `null` when no usable key is available.
+ */
+function resolveGoogleApiKey(
+  settings: GeocodingSettings,
+  decrypt: (ciphertext: string) => string,
+  warn: (message: string) => void
+): string | null {
+  const stored = settings.googleMapsApiKey?.trim();
+  if (stored) {
+    try {
+      const decrypted = decrypt(stored).trim();
+      if (decrypted) return decrypted;
+    } catch (err) {
+      warn(
+        `Failed to decrypt googleMapsApiKey; falling back to Nominatim: ${
+          err instanceof Error ? err.message : String(err)
+        }`
+      );
+      return null;
+    }
+  }
+  const fromEnv = process.env.GOOGLE_MAPS_API_KEY?.trim();
+  return fromEnv ? fromEnv : null;
+}
+
+/**
+ * Selects a geocoding provider based on `businessSettings.routeOptimizationProvider`.
+ *
+ * - `"google"` returns a {@link GoogleGeocodingProvider} when a usable key exists,
+ *   otherwise warns and falls back to Nominatim.
+ * - Any other value (including `null`/`undefined`) returns a
+ *   {@link NominatimGeocodingProvider}.
+ */
+export function resolveGeocodingProvider(
+  settings: GeocodingSettings | null | undefined,
+  options: ResolveProviderOptions = {}
+): GeocodingProvider {
+  const warn = options.warn ?? ((message: string) => console.warn(message));
+  const decrypt = options.decrypt ?? decryptSecret;
+  const requested = settings?.routeOptimizationProvider ?? "nominatim";
+
+  if (requested === "google") {
+    const apiKey = resolveGoogleApiKey(settings ?? {}, decrypt, warn);
+    if (apiKey) {
+      return new GoogleGeocodingProvider(apiKey, options.google);
+    }
+    warn(
+      "routeOptimizationProvider is 'google' but no usable API key was found; falling back to Nominatim"
+    );
+  }
+
+  return new NominatimGeocodingProvider(options.nominatim);
+}
+
+// --- Batch geocoding -------------------------------------------------------
+
+/** Input item for {@link geocodeBatch}: a caller-defined key and its address. */
+export interface BatchGeocodeItem<K> {
+  key: K;
+  address: string;
+}
+
+/** Per-item outcome from {@link geocodeBatch}. */
+export interface BatchGeocodeOutcome<K> {
+  key: K;
+  address: string;
+  /** Resolved coordinates, or `null` when unresolvable. */
+  result: GeocodeResult | null;
+  /** Present when the geocode call threw; the batch continues past errors. */
+  error?: string;
+}
+
+export interface GeocodeBatchOptions<K> {
+  /** Invoked after each item completes; useful for progress reporting. */
+  onProgress?: (
+    completed: number,
+    total: number,
+    outcome: BatchGeocodeOutcome<K>
+  ) => void;
+}
+
+/**
+ * Geocodes a list of addresses sequentially through the given provider. The
+ * provider's internal rate limiter enforces throttling (e.g. Nominatim's
+ * 1 req/sec), so addresses are processed one at a time and individual failures
+ * are captured per item rather than aborting the whole batch.
+ */
+export async function geocodeBatch<K>(
+  items: ReadonlyArray<BatchGeocodeItem<K>>,
+  provider: GeocodingProvider,
+  options: GeocodeBatchOptions<K> = {}
+): Promise<Array<BatchGeocodeOutcome<K>>> {
+  const outcomes: Array<BatchGeocodeOutcome<K>> = [];
+
+  for (const item of items) {
+    let outcome: BatchGeocodeOutcome<K>;
+    try {
+      const result = await provider.geocode(item.address);
+      outcome = { key: item.key, address: item.address, result };
+    } catch (err) {
+      outcome = {
+        key: item.key,
+        address: item.address,
+        result: null,
+        error: err instanceof Error ? err.message : String(err),
+      };
+    }
+    outcomes.push(outcome);
+    options.onProgress?.(outcomes.length, items.length, outcome);
+  }
+
+  return outcomes;
+}

src/services/navigationExport.ts

@@ -0,0 +1,155 @@
+// Navigation export — turn an optimized groomer route into a deep-link URL that
+// opens the device's native navigation app (Google Maps / Apple Maps).
+//
+// A route is exported as: origin = first stop, destination = last stop, with the
+// in-between stops carried as ordered intermediate waypoints. Each platform caps
+// how many intermediate waypoints a deep link may carry, so callers must validate
+// the route length before handing the URL to the client.
+
+/**
+ * Max intermediate waypoints a Google Maps URLs API deep link supports
+ * (`https://www.google.com/maps/dir/?api=1&...&waypoints=...`). Google documents
+ * a ceiling of 9 waypoints between origin and destination.
+ */
+export const GOOGLE_MAPS_MAX_WAYPOINTS = 9;
+
+/**
+ * Max intermediate waypoints we allow in an Apple Maps `maps://` deep link. Apple's
+ * URL scheme chains destinations with `+to:` but does not publish a hard cap; 15 is
+ * a conservative practical limit that keeps the URL well under length limits.
+ */
+export const APPLE_MAPS_MAX_WAYPOINTS = 15;
+
+export type NavigationPlatform = "google-maps" | "apple-maps";
+
+/** A single ordered point on the route. `label` is optional, for display only. */
+export interface NavigationStop {
+  latitude: number;
+  longitude: number;
+  label?: string | null;
+}
+
+export interface NavigationExportSuccess {
+  platform: NavigationPlatform;
+  url: string;
+  /** Total stops included (origin + waypoints + destination). */
+  stopCount: number;
+  /** Intermediate waypoints only (excludes origin and destination). */
+  waypointCount: number;
+}
+
+export interface NavigationExportError {
+  error: string;
+  status: 400;
+}
+
+export type NavigationExportResult =
+  | NavigationExportSuccess
+  | NavigationExportError;
+
+function isError(r: NavigationExportResult): r is NavigationExportError {
+  return "error" in r;
+}
+
+/** Intermediate waypoints = every stop that is neither origin nor destination. */
+export function intermediateWaypointCount(stopCount: number): number {
+  return Math.max(0, stopCount - 2);
+}
+
+function coord(stop: NavigationStop): string {
+  return `${stop.latitude},${stop.longitude}`;
+}
+
+/**
+ * Builds a Google Maps URLs API driving deep link. On mobile this opens the
+ * native Google Maps app; on desktop it opens maps.google.com.
+ */
+export function buildGoogleMapsUrl(
+  stops: NavigationStop[]
+): NavigationExportResult {
+  if (stops.length === 0) {
+    return { error: "route has no stops to export", status: 400 };
+  }
+  const waypointCount = intermediateWaypointCount(stops.length);
+  if (waypointCount > GOOGLE_MAPS_MAX_WAYPOINTS) {
+    return {
+      error: `route has ${waypointCount} intermediate waypoints, exceeding Google Maps' limit of ${GOOGLE_MAPS_MAX_WAYPOINTS}`,
+      status: 400,
+    };
+  }
+
+  const origin = stops[0]!;
+  const destination = stops[stops.length - 1]!;
+  const params = new URLSearchParams();
+  params.set("api", "1");
+  params.set("travelmode", "driving");
+  params.set("origin", coord(origin));
+  params.set("destination", coord(destination));
+  if (stops.length > 2) {
+    const mids = stops
+      .slice(1, -1)
+      .map(coord)
+      .join("|");
+    params.set("waypoints", mids);
+  }
+
+  return {
+    platform: "google-maps",
+    url: `https://www.google.com/maps/dir/?${params.toString()}`,
+    stopCount: stops.length,
+    waypointCount,
+  };
+}
+
+/**
+ * Builds an Apple Maps `maps://` driving deep link. The first stop is the source
+ * (`saddr`); the remaining stops are chained as destinations with `+to:` (`daddr`).
+ * Built by hand because the `+to:` separators are part of Apple's scheme and must
+ * not be percent-encoded.
+ */
+export function buildAppleMapsUrl(
+  stops: NavigationStop[]
+): NavigationExportResult {
+  if (stops.length === 0) {
+    return { error: "route has no stops to export", status: 400 };
+  }
+  const waypointCount = intermediateWaypointCount(stops.length);
+  if (waypointCount > APPLE_MAPS_MAX_WAYPOINTS) {
+    return {
+      error: `route has ${waypointCount} intermediate waypoints, exceeding Apple Maps' limit of ${APPLE_MAPS_MAX_WAYPOINTS}`,
+      status: 400,
+    };
+  }
+
+  const params: string[] = ["dirflg=d"];
+  if (stops.length === 1) {
+    // Single stop: destination only, no source.
+    params.unshift(`daddr=${coord(stops[0]!)}`);
+  } else {
+    const daddr = stops
+      .slice(1)
+      .map(coord)
+      .join("+to:");
+    params.unshift(`daddr=${daddr}`);
+    params.unshift(`saddr=${coord(stops[0]!)}`);
+  }
+
+  return {
+    platform: "apple-maps",
+    url: `maps://?${params.join("&")}`,
+    stopCount: stops.length,
+    waypointCount,
+  };
+}
+
+/** Dispatches to the correct builder for the requested platform. */
+export function buildNavigationUrl(
+  platform: NavigationPlatform,
+  stops: NavigationStop[]
+): NavigationExportResult {
+  return platform === "google-maps"
+    ? buildGoogleMapsUrl(stops)
+    : buildAppleMapsUrl(stops);
+}
+
+export { isError as isNavigationExportError };

src/services/routeOptimization.ts

@@ -0,0 +1,513 @@
+import { businessSettings, decryptSecret, type Db } from "@groombook/db";
+import type { FetchLike } from "./geocoding.js";
+
+/**
+ * Route optimization service (GRO-2155, Phase 2.1 of Route Optimization).
+ *
+ * Given a groomer's geocoded stops for a day, produces an optimized visiting
+ * order plus per-leg and total travel estimates. Two strategies:
+ *
+ * - {@link optimizeWithGoogle}: Google Maps Directions API with
+ *   `optimizeWaypoints: true` (real road durations/distances), used when a
+ *   Google Maps API key is configured.
+ * - {@link nearestNeighborOrder}: an offline nearest-neighbor TSP heuristic over
+ *   great-circle distance, used as the default free / no-API-key fallback.
+ *
+ * Both strategies share the same public {@link optimizeRoute} orchestrator,
+ * which also handles the >25-stop edge case by chunking into sub-routes (the
+ * Google Directions waypoint cap) and surfacing a warning.
+ */
+
+/** Google Directions allows origin + destination + up to 23 waypoints = 25
+ * points per request. We cap a sub-route at 25 stops and chunk beyond that. */
+export const MAX_STOPS_PER_ROUTE = 25;
+
+/** Average driving speed (km/h) used to convert distance into travel minutes in
+ * the offline heuristic. Tuned for mixed urban/suburban mobile-groomer routes. */
+export const AVG_SPEED_KMH = 40;
+
+/** Multiplier applied to great-circle distance to approximate real road
+ * distance in the offline heuristic (straight-line underestimates driving). */
+export const ROAD_CIRCUITY_FACTOR = 1.3;
+
+const EARTH_RADIUS_KM = 6371;
+
+/** A geocoded stop to be ordered. `appointmentId` ties it back to the schedule. */
+export interface RouteStopInput {
+  appointmentId: string;
+  latitude: number;
+  longitude: number;
+}
+
+/** A single stop in the optimized order, with travel from the previous stop. */
+export interface OptimizedStop {
+  appointmentId: string;
+  latitude: number;
+  longitude: number;
+  /** Null for the first stop of the whole route. */
+  travelMinsFromPrev: number | null;
+  /** Null for the first stop of the whole route. Kilometres, 2-dp. */
+  travelDistanceKmFromPrev: number | null;
+}
+
+export type RouteOptimizationProvider = "google" | "nearest_neighbor";
+
+export interface OptimizedRoute {
+  provider: RouteOptimizationProvider;
+  stops: OptimizedStop[];
+  totalTravelMins: number;
+  /** Kilometres, rounded to 2 decimal places. */
+  totalDistanceKm: number;
+  /** True when the route was split into multiple sub-routes (>25 stops). */
+  chunked: boolean;
+  subRouteCount: number;
+  /** Non-fatal advisories for the caller to surface to the user. */
+  warnings: string[];
+}
+
+export interface OptimizeRouteOptions {
+  /** Google Maps API key. When absent, the nearest-neighbor heuristic is used. */
+  googleApiKey?: string | null;
+  /** Injectable fetch for testing the Google path. Defaults to global fetch. */
+  fetchImpl?: FetchLike;
+}
+
+const defaultFetch: FetchLike = (input, init) =>
+  (globalThis.fetch as unknown as FetchLike)(input, init);
+
+// ─── Geometry helpers ───────────────────────────────────────────────────────
+
+function toRadians(deg: number): number {
+  return (deg * Math.PI) / 180;
+}
+
+/** Great-circle distance between two coordinates, in kilometres. */
+export function haversineKm(
+  a: { latitude: number; longitude: number },
+  b: { latitude: number; longitude: number }
+): number {
+  const dLat = toRadians(b.latitude - a.latitude);
+  const dLon = toRadians(b.longitude - a.longitude);
+  const lat1 = toRadians(a.latitude);
+  const lat2 = toRadians(b.latitude);
+  const h =
+    Math.sin(dLat / 2) ** 2 +
+    Math.cos(lat1) * Math.cos(lat2) * Math.sin(dLon / 2) ** 2;
+  return 2 * EARTH_RADIUS_KM * Math.asin(Math.min(1, Math.sqrt(h)));
+}
+
+/** Round to 2 decimal places, returning a finite number. */
+function round2(n: number): number {
+  return Math.round(n * 100) / 100;
+}
+
+/**
+ * Estimate a road travel leg from the great-circle distance between two points.
+ * Applies a circuity factor for distance and a fixed average speed for time.
+ */
+export function estimateLeg(
+  a: { latitude: number; longitude: number },
+  b: { latitude: number; longitude: number }
+): { distanceKm: number; mins: number } {
+  const straight = haversineKm(a, b);
+  const distanceKm = straight * ROAD_CIRCUITY_FACTOR;
+  const mins = (distanceKm / AVG_SPEED_KMH) * 60;
+  return { distanceKm: round2(distanceKm), mins: Math.round(mins) };
+}
+
+// ─── Nearest-neighbor heuristic ─────────────────────────────────────────────
+
+/**
+ * Orders points greedily: start at `startIndex`, then repeatedly visit the
+ * nearest unvisited point (great-circle distance). Returns indices into the
+ * input array in visiting order. Deterministic ties broken by lowest index.
+ */
+export function nearestNeighborOrder(
+  points: Array<{ latitude: number; longitude: number }>,
+  startIndex = 0
+): number[] {
+  const n = points.length;
+  if (n <= 1) return points.map((_, i) => i);
+
+  const visited = new Array<boolean>(n).fill(false);
+  const order: number[] = [startIndex];
+  visited[startIndex] = true;
+  let current = startIndex;
+
+  for (let step = 1; step < n; step++) {
+    let best = -1;
+    let bestDist = Infinity;
+    for (let j = 0; j < n; j++) {
+      if (visited[j]) continue;
+      const d = haversineKm(points[current]!, points[j]!);
+      if (d < bestDist) {
+        bestDist = d;
+        best = j;
+      }
+    }
+    visited[best] = true;
+    order.push(best);
+    current = best;
+  }
+  return order;
+}
+
+/** Orders one chunk (<= MAX_STOPS_PER_ROUTE) via nearest-neighbor. */
+function optimizeChunkNearestNeighbor(
+  stops: RouteStopInput[]
+): RouteStopInput[] {
+  const order = nearestNeighborOrder(stops, 0);
+  return order.map((i) => stops[i]!);
+}
+
+// ─── Google Directions ──────────────────────────────────────────────────────
+
+const GOOGLE_DIRECTIONS_URL =
+  "https://maps.googleapis.com/maps/api/directions/json";
+
+interface GoogleDirectionsResponse {
+  status: string;
+  error_message?: string;
+  routes?: Array<{
+    waypoint_order?: number[];
+    legs?: Array<{
+      duration?: { value?: number };
+      distance?: { value?: number };
+    }>;
+  }>;
+}
+
+/**
+ * Orders one chunk via the Google Directions API with `optimizeWaypoints=true`.
+ *
+ * The first stop is fixed as both origin and destination (a closed tour); the
+ * remaining stops are passed as optimizable waypoints. We keep the optimized
+ * forward order and drop the final return-to-origin leg, yielding an open route
+ * whose per-leg durations/distances come from real road data.
+ */
+async function optimizeChunkGoogle(
+  stops: RouteStopInput[],
+  apiKey: string,
+  fetchImpl: FetchLike
+): Promise<{ stops: RouteStopInput[]; legsMeters: number[]; legsSeconds: number[] }> {
+  if (stops.length <= 1) {
+    return { stops: [...stops], legsMeters: [], legsSeconds: [] };
+  }
+
+  const origin = stops[0]!;
+  const waypoints = stops.slice(1);
+  const url = new URL(GOOGLE_DIRECTIONS_URL);
+  url.searchParams.set("origin", `${origin.latitude},${origin.longitude}`);
+  url.searchParams.set("destination", `${origin.latitude},${origin.longitude}`);
+  url.searchParams.set(
+    "waypoints",
+    "optimize:true|" +
+      waypoints.map((w) => `${w.latitude},${w.longitude}`).join("|")
+  );
+  url.searchParams.set("key", apiKey);
+
+  const res = await fetchImpl(url.toString());
+  if (!res.ok) {
+    throw new Error(
+      `Google Directions request failed: ${res.status} ${res.statusText}`
+    );
+  }
+  const body = (await res.json()) as GoogleDirectionsResponse;
+  if (body.status !== "OK" || !body.routes || body.routes.length === 0) {
+    throw new Error(
+      `Google Directions returned status ${body.status}${
+        body.error_message ? `: ${body.error_message}` : ""
+      }`
+    );
+  }
+
+  const route = body.routes[0]!;
+  const waypointOrder = route.waypoint_order ?? waypoints.map((_, i) => i);
+  const legs = route.legs ?? [];
+
+  // Ordered stops: origin first, then waypoints in the optimized order.
+  const orderedStops: RouteStopInput[] = [
+    origin,
+    ...waypointOrder.map((i) => waypoints[i]!),
+  ];
+
+  // legs[k] is the travel into orderedStops[k+1]. Drop the trailing return leg
+  // (orderedStops.length-1 legs describe the open route).
+  const legsMeters: number[] = [];
+  const legsSeconds: number[] = [];
+  for (let k = 0; k < orderedStops.length - 1; k++) {
+    const leg = legs[k];
+    legsMeters.push(leg?.distance?.value ?? 0);
+    legsSeconds.push(leg?.duration?.value ?? 0);
+  }
+
+  return { stops: orderedStops, legsMeters, legsSeconds };
+}
+
+// ─── Orchestration ──────────────────────────────────────────────────────────
+
+function chunk<T>(items: T[], size: number): T[][] {
+  const out: T[][] = [];
+  for (let i = 0; i < items.length; i += size) {
+    out.push(items.slice(i, i + size));
+  }
+  return out;
+}
+
+/**
+ * Optimizes a full day's stops into a single visiting order with travel
+ * metrics. Uses Google Directions when `googleApiKey` is provided, otherwise the
+ * offline nearest-neighbor heuristic. Routes longer than
+ * {@link MAX_STOPS_PER_ROUTE} stops are split into sub-routes and a warning is
+ * emitted; sub-routes are stitched end-to-end, with the boundary leg estimated
+ * from great-circle distance.
+ */
+export async function optimizeRoute(
+  inputStops: RouteStopInput[],
+  options: OptimizeRouteOptions = {}
+): Promise<OptimizedRoute> {
+  const fetchImpl = options.fetchImpl ?? defaultFetch;
+  const useGoogle = Boolean(options.googleApiKey);
+  const provider: RouteOptimizationProvider = useGoogle
+    ? "google"
+    : "nearest_neighbor";
+  const warnings: string[] = [];
+
+  if (inputStops.length === 0) {
+    return {
+      provider,
+      stops: [],
+      totalTravelMins: 0,
+      totalDistanceKm: 0,
+      chunked: false,
+      subRouteCount: 0,
+      warnings,
+    };
+  }
+
+  const chunks = chunk(inputStops, MAX_STOPS_PER_ROUTE);
+  const chunked = chunks.length > 1;
+  if (chunked) {
+    warnings.push(
+      `Route has ${inputStops.length} stops, exceeding the ${MAX_STOPS_PER_ROUTE}-stop optimization limit. Split into ${chunks.length} sub-routes; review the order at sub-route boundaries.`
+    );
+  }
+
+  const ordered: OptimizedStop[] = [];
+  let prev: RouteStopInput | null = null;
+
+  for (const group of chunks) {
+    let groupStops: RouteStopInput[];
+    let legDistanceKm: (i: number) => number;
+    let legMins: (i: number) => number;
+
+    if (useGoogle) {
+      try {
+        const result = await optimizeChunkGoogle(
+          group,
+          options.googleApiKey!,
+          fetchImpl
+        );
+        groupStops = result.stops;
+        legDistanceKm = (i) => round2(result.legsMeters[i]! / 1000);
+        legMins = (i) => Math.round(result.legsSeconds[i]! / 60);
+      } catch (err) {
+        // Google failed mid-optimization — degrade to the offline heuristic for
+        // this run rather than failing the whole request.
+        warnings.push(
+          `Google Directions unavailable; used offline heuristic: ${
+            err instanceof Error ? err.message : String(err)
+          }`
+        );
+        groupStops = optimizeChunkNearestNeighbor(group);
+        legDistanceKm = (i) => estimateLeg(groupStops[i]!, groupStops[i + 1]!).distanceKm;
+        legMins = (i) => estimateLeg(groupStops[i]!, groupStops[i + 1]!).mins;
+      }
+    } else {
+      groupStops = optimizeChunkNearestNeighbor(group);
+      legDistanceKm = (i) => estimateLeg(groupStops[i]!, groupStops[i + 1]!).distanceKm;
+      legMins = (i) => estimateLeg(groupStops[i]!, groupStops[i + 1]!).mins;
+    }
+
+    for (let i = 0; i < groupStops.length; i++) {
+      const stop = groupStops[i]!;
+      if (prev === null) {
+        // Very first stop of the whole route.
+        ordered.push({
+          appointmentId: stop.appointmentId,
+          latitude: stop.latitude,
+          longitude: stop.longitude,
+          travelMinsFromPrev: null,
+          travelDistanceKmFromPrev: null,
+        });
+      } else if (i === 0) {
+        // First stop of a non-initial chunk: estimate the boundary leg.
+        const est = estimateLeg(prev, stop);
+        ordered.push({
+          appointmentId: stop.appointmentId,
+          latitude: stop.latitude,
+          longitude: stop.longitude,
+          travelMinsFromPrev: est.mins,
+          travelDistanceKmFromPrev: est.distanceKm,
+        });
+      } else {
+        ordered.push({
+          appointmentId: stop.appointmentId,
+          latitude: stop.latitude,
+          longitude: stop.longitude,
+          travelMinsFromPrev: legMins(i - 1),
+          travelDistanceKmFromPrev: legDistanceKm(i - 1),
+        });
+      }
+      prev = stop;
+    }
+  }
+
+  const totalTravelMins = ordered.reduce(
+    (sum, s) => sum + (s.travelMinsFromPrev ?? 0),
+    0
+  );
+  const totalDistanceKm = round2(
+    ordered.reduce((sum, s) => sum + (s.travelDistanceKmFromPrev ?? 0), 0)
+  );
+
+  return {
+    provider,
+    stops: ordered,
+    totalTravelMins,
+    totalDistanceKm,
+    chunked,
+    subRouteCount: chunks.length,
+    warnings,
+  };
+}
+
+// ─── Google API key resolution ──────────────────────────────────────────────
+
+/**
+ * Resolves the Google Maps API key for route optimization from
+ * `businessSettings.googleMapsApiKey` (decrypted at rest) or, as a development
+ * convenience, the `GOOGLE_MAPS_API_KEY` env var. Returns `null` when no usable
+ * key exists, in which case callers fall back to the offline heuristic.
+ */
+export async function resolveRouteGoogleApiKey(
+  db: Db,
+  decrypt: (ciphertext: string) => string = decryptSecret
+): Promise<string | null> {
+  const [settings] = await db.select().from(businessSettings).limit(1);
+  const stored = settings?.googleMapsApiKey?.trim();
+  if (stored) {
+    try {
+      const decrypted = decrypt(stored).trim();
+      if (decrypted) return decrypted;
+    } catch (err) {
+      console.warn(
+        `Failed to decrypt googleMapsApiKey for route optimization; using offline heuristic: ${
+          err instanceof Error ? err.message : String(err)
+        }`
+      );
+    }
+  }
+  const fromEnv = process.env.GOOGLE_MAPS_API_KEY?.trim();
+  return fromEnv ? fromEnv : null;
+}
+
+// ─── Travel buffer & schedule-conflict logic (GRO-2156, Phase 2.2) ───────────
+
+/** A single stop's timing inputs for schedule-conflict detection. */
+export interface ScheduleStopTiming {
+  /** Scheduled appointment start. */
+  appointmentStartTime: Date;
+  /** Scheduled appointment end. */
+  appointmentEndTime: Date;
+  /** Travel minutes into this stop from the previous one (null for first). */
+  travelMinsFromPrev: number | null;
+  /** Configured buffer minutes before this stop. */
+  bufferMins: number;
+}
+
+/** Conflict annotation for one stop, surfaced for the frontend to display. */
+export interface StopConflictFlags {
+  /** True when the schedule gap is too tight for travel + buffer. */
+  hasConflict: boolean;
+  /** Minutes between the previous appointment's end and this one's start.
+   * Null for the first stop (no predecessor). */
+  scheduleGapMins: number | null;
+  /** travelMinsFromPrev + bufferMins. Null for the first stop. */
+  requiredGapMins: number | null;
+  /** requiredGapMins − scheduleGapMins; positive when the schedule is tight.
+   * Null for the first stop. */
+  shortfallMins: number | null;
+}
+
+const MS_PER_MIN = 60_000;
+
+/**
+ * Detects "tight schedule" conflicts between consecutive stops, in visiting
+ * order. A conflict exists when the real gap between the previous appointment's
+ * end and this appointment's start is smaller than the time needed to travel
+ * plus the configured buffer (`travelMinsFromPrev + bufferMins`).
+ *
+ * This only *flags* conflicts — appointments are never moved. The first stop
+ * has no predecessor and is therefore always conflict-free.
+ */
+export function detectScheduleConflicts(
+  stops: ScheduleStopTiming[]
+): StopConflictFlags[] {
+  return stops.map((s, i) => {
+    if (i === 0) {
+      return {
+        hasConflict: false,
+        scheduleGapMins: null,
+        requiredGapMins: null,
+        shortfallMins: null,
+      };
+    }
+    const prev = stops[i - 1]!;
+    const scheduleGapMins = Math.round(
+      (s.appointmentStartTime.getTime() - prev.appointmentEndTime.getTime()) /
+        MS_PER_MIN
+    );
+    const requiredGapMins = (s.travelMinsFromPrev ?? 0) + s.bufferMins;
+    const shortfallMins = requiredGapMins - scheduleGapMins;
+    return {
+      hasConflict: shortfallMins > 0,
+      scheduleGapMins,
+      requiredGapMins,
+      shortfallMins,
+    };
+  });
+}
+
+/** A coordinate used when recomputing legs for a fixed (manually chosen) order. */
+export interface OrderedPoint {
+  latitude: number;
+  longitude: number;
+}
+
+/** Recomputed per-leg travel for a fixed stop order. */
+export interface RecomputedLeg {
+  /** Null for the first stop. */
+  travelMinsFromPrev: number | null;
+  /** Null for the first stop. Kilometres, 2-dp. */
+  travelDistanceKmFromPrev: number | null;
+}
+
+/**
+ * Recomputes per-leg travel estimates for a *fixed* visiting order (e.g. after a
+ * manual reorder). Unlike {@link optimizeRoute} this does not reorder anything —
+ * it walks the given order and estimates each leg offline via {@link estimateLeg}
+ * so a manual drag does not consume Google Directions quota.
+ */
+export function recomputeLegsForOrder(points: OrderedPoint[]): RecomputedLeg[] {
+  return points.map((p, i) => {
+    if (i === 0) {
+      return { travelMinsFromPrev: null, travelDistanceKmFromPrev: null };
+    }
+    const est = estimateLeg(points[i - 1]!, p);
+    return {
+      travelMinsFromPrev: est.mins,
+      travelDistanceKmFromPrev: est.distanceKm,
+    };
+  });
+}